Job
Description
Designation: Operations Manager Industry: Retail Salary: Up to 8 LPA Location: Mohali/Chandigarh(Head Office) (T ravel to Ludhiana, Kotkapura, Zirakpur, Jaipur or other locations as needed) Experience: 5-8 years (Prior Multi-brand, Multi-category experience will be preferred) About the Company: A fast-growing value retail chain offering a wide range of Apparel, Footwear, Small & Large Appliances, Luggage, Home Furnishing and Travel Accessories . With operational stores in Ludhiana and Kotkapura , and upcoming stores in Zirakpur, Jaipur , and Mohali , we are building a strong central team to streamline operations across all locations. Role Overview: The Operations Manager will oversee the daily functioning of all retail stores , ensure operational consistency , support new store launches , and coordinate across departments including logistics, merchandising, store staff, and marketing . This is a critical role in ensuring smooth and profitable store operations while delivering a superior customer experience. Key Responsibilities: 1.Store Operations and SOPs Implement and monitor standard operating procedures (SOPs) across all store locations Ensure adherence to store-level hygiene, merchandising, billing, and customer service standards Conduct weekly audits (physical/virtual) and ensure timely resolution of issues 2.Team and Staff Management Coordinate with individual store managers to oversee staffing, shift rosters, and store-level performance Support in recruitment, training, and performance evaluation of store staff Handle grievance redressal and maintain discipline across stores 3.Inventory & Supply Chain Monitor inventory levels and ensure timely stock replenishment Coordinate with vendors, warehouses, and transport partners for smooth deliveries Minimize stock-outs and overstock situations through regular data review 4.Sales & Customer Experience Review daily/weekly sales data and analyze store-wise performance Implement initiatives to enhance footfall, conversion rate, and basket size Resolve escalated customer issues and drive a culture of service excellence 5.New Store Launches Work with the founding team to support new store setup (Zirakpur, Jaipur, Mohali) Handle vendor coordination, fit-outs, stock loading, manpower planning, and Go-Live readiness 6.Reporting & Analytics Share weekly reports on operations KPIs (Sales, Inventory, Staff Productivity, Shrinkage) Recommend process improvements based on data and on-ground insights Required Qualifications & Skills: Graduate (MBA preferred) with 5–8 years of experience in retail operations Experience managing multi-store retail chains is a strong advantage Strong leadership, team coordination, and conflict resolution skills Good understanding of retail inventory systems, billing, and supply chain Ability to work under pressure and handle multiple priorities Proficient in Excel, email communication, and retail tech tools (POS, ERP, etc.) Be part of a high-growth journey as the brand expands to new cities Work closely with the leadership team and shape operational strategy Opportunity to build and lead a pan-India retail operations team over time Show more Show less
