Operations Manager for Clinic

You are sought after to join a Series A funded D2C Wellness Startup as a Center Manager, where you will take charge of the daily operations of the Womens Wellness Clinic. Your primary responsibilities will include converting and retaining customers in the clinics to ensure a consistent revenue stream, overseeing clinic revenue, profits, and team management. Your key objectives will be to elevate the annual revenue run rate to 5 crores by the end of the first year, achieve a 90% conversion rate of consultations to product purchases during the first visit, maintain a 50% repeat consultation rate, and reach an EBITDA margin of 30% within four months of launch. Additionally, you will be tasked with recruiting and supervising clinic staff, ensuring the upkeep of clinic facilities, providing accurate monthly sales and expense reports, organizing training programs for clinic staff, fostering a customer-centric service-focused culture, delivering exceptional customer experiences at the waiting area and reception, and guaranteeing service consistency for the 500+ customers visiting monthly. To qualify for this role, you should hold a degree in Any Graduate or Post Graduate field and possess 3 to 5 years of Clinic or Store Operations experience with PnL accountability. Candidates with a background in the healthcare sector, particularly in fertility clinics, or those with a proven track record of managing exclusive brand outlets (EBOs) are encouraged to apply. Essential skills for this position include Operations management and service excellence. This is a full-time, permanent position with benefits such as health insurance, paid sick time, paid time off, and Provident Fund. The work schedule is fixed in the morning shift, and there is a performance bonus offered. You will be required to answer application questions regarding your experience in Clinic or Store Operations, PnL / EBITDA exposure, willingness to work from Kondapur, Hyderabad, and details of your Current CTC, Expected CTC, and Notice Period. Your presence is expected on-site at the work location for this role.,