Operations Manager (ecommerce)

About Strapsicle

We're a small but mighty Australian brand, born from a simple solution to a genuine problem. In just three years we've gone on to become a global success story and we're just getting started.Our mission is to make reading more enjoyable and accessible for all, creating fashionable and functional e-reader accessories that bring comfort, style, and joy to every page.We're driven by purpose, not just profit and we want someone who's inspired by the mission; someone who would love to build something meaningful and believes in where we're going.

The Role

You Will Be Responsible For

• Plan supply for 150+ SKUs, set reorder points, and align buy plans with marketing, seasonality, and promotions.
• Coordinate production across three factories, including POs, samples, barcodes, carton specs, labeling, and QC sign-off.
• Manage shipments from factories to multiple warehouses and Amazon sites, including FBA and FBM. Handle shipment creation, cartonization, booking, and delivery appointments.
• Oversee 3PL providers across countries. Track SLAs, receiving times, pick accuracy, and delivery performance.
• Manage freight door-to-door. Compare sea, air, express, and hybrid options while optimizing for speed and cost. Handle all documentation, customs, and duties.
• Maintain clean SKU data, ensuring accuracy across Shopify, Amazon, Inventory Planner, and 3PL systems.
• Ensure Amazon readiness by maintaining FNSKU labels, carton prep standards, hazmat checks, and IPI health.
• Create and improve SOPs, dashboards, and weekly reports that highlight stock health, landed costs, and operational performance.
• Collaborate with Marketing on demand planning, with Finance on landed costs and margins, and with Customer Service on replacements and returns.
• Continuously improve lead times, costs, and service levels through process optimization.
• Oversee all wholesale distribution, providing backend support, processing orders on time and maintaining stock levels.
  

Ideal Profile

• Minimum 3 years owning operations for a physical product brand with 100+ SKUs and multi-site warehousing.
• Proven experience shipping from multiple factories in Asia to international warehouses and Amazon FBA.
• Hands-on with Shopify, Amazon Seller Central, and an inventory/ERP system (e.g., Inventory Planner, Cin7, Dear, NetSuite, Skubana).
• Direct management of 3PLs, freight forwarders, and Amazon shipment plans.
• Data-driven approach using metrics like OTIF, fill rate, weeks of cover, stock turns, IPI, and landed costs.
• Skilled at building SOPs, automations, and systems others can follow.
• Clear communicator, calm under pressure, and decisive in a fast-moving environment.
  

What's on Offer

• Join a rapidly scaling business and create Operations success