Job
Description
Requirements: a. 6-8+ years in operations management, data analytics, and executive support, preferably in healthcare or mental health. b. Expertise in service operations, telehealth, EHR management, and regulatory compliance. c. Strong data analysis, workflow optimization, and automation skills to enhance efficiency and patient outcomes. d. Excellent leadership, communication, and problem-solving abilities in fast-paced environments. Job Title: Executive Operations Work Location: Bangalore Qualification: Masters degree in Business Management, Administration, or a related field. Experience: 6-8years Department: Operations Key Responsibilities: A. Operations Management (70%) 1. Program & Service Operations Oversee daily operations to ensure the smooth delivery of mental health services, including counselling, support and wellness programs. Assist in developing and implementing operational strategies, policies, and procedures aligned with the organization's mission. Establish and track key performance metrics (KPIs) for service effectiveness, user outcomes, and resource utilization. 2. Cross-Functional Coordination & Vendor Management Coordinate with therapists, mental health advisors, and support functions to ensure seamless service delivery. Work closely with external partners, including vendors, consultants, government agencies, to enhance mental health initiatives. Ensure contract management processes align with budgetary and operational needs. 3. Compliance, Safety, & Risk Management Ensure compliance with ethical guidelines, and data protection laws. Develop and enforce policies related to client confidentiality, ethical treatment, and safety protocols. Monitor and mitigate operational risks, including client safety concerns, data security, and crisis management preparedness. 4. Technology & Backend Operations Management Handle the backend operations of iDare platforms (mobile & website) Coordinate with IT team (Internal & External) to ensure smooth integration of electronic case records (EHRs), appointment scheduling systems, and secure communication tools. Monitor and troubleshoot backend system issues to minimize disruptions in virtual therapy sessions and online resources. Implement technology improvements based on company requirements (client feedback) to enhance digital accessibility. B. Data Management (30%) 5. Client & Program Data Oversight Oversee data collection, storage, and analysis related to user case outcomes, program effectiveness, and service accessibility. Ensure the accuracy and security of user records, case files, and treatment plans in compliance with legal and ethical standards. Develop and maintain a structured data governance framework for managing sensitive client information. 6. Performance Analytics & Reporting Analyze operational data to identify trends in user engagement, success rates, and service demand. Generate reports and dashboards to support decision-making for program improvements and strategic planning. Use data insights to optimize resource allocation, improve service reach, and enhance mental health intervention strategies. 7. Process Automation & Digital Transformation Implement automation tools to streamline data entry, user registration, and administrative workflows. Work with IT teams to implement AI-driven insights for personalized mental health support and predictive analytics. 8. Collaboration for Data-Driven Decision Making Work with counsellors, mental health advisors and leadership teams to use data insights in treatment planning and service development. Ensure data-sharing processes are efficient, secure, and aligned with best practices for mental health organizations. Support grant applications and funding proposals by providing impact data on service, effectiveness & outreach. Requirements: a. 6-8+ years in operations management, data analytics, and executive support, preferably in healthcare or mental health. b. Expertise in service operations, telehealth, EHR management, and regulatory compliance. c. Strong data analysis, workflow optimization, and automation skills to enhance efficiency and patient outcomes. d. Excellent leadership, communication, and problem-solving abilities in fast-paced environments. e. High level of integrity, discretion, and accountability in handling confidential data. f. Proficiency in Microsoft Office, data tools (Power BI, Tableau, SQL), and project management software. g. Proactive, adaptable, and solutions-focused with a strong sense of ownership.
