Operations Engineer

Position:

Location:

Company Name:

Department:

Reports to:

Job Type:

The Operations engineer is responsible for bridging the gap between customer requirements & the development team Ensuring successful implementation & support of our solutions. This role involves understanding customer needs, communicating effectively with both customer & the development, & providing ongoing support to maintain strong Customer relationships.

Responsibilities

• Implement the released functionalities & at customer end / inside the company , provide training to end-users And technical staff during onsite visits.
• Conduct thorough test of received hardware’s & conduct instructed tests to ensure hardware functionality & quality standards.
• Interact with the marketing team & customers to fully understand their requirements & expectation.
• Translate customer requirements into actionable tasks by discussing with the development team.
• Oversee the developed functionalities, test the delivered functionalities & ensure they meet customer requirement.
• Visit customer sites to conduct onsite demonstrations of the hardware and system capabilities.
• Address & troubleshoot issues reported by customers & maintain strong relationships with customers to ensure satisfaction.
• Maintain comprehensive reports & documentation related to customer configurations, backups, hardware testing

& traceability.

• Collaborate with the development team & provide support.
• Ready to learn any New technology

Desired Skills & Experience

1+ years of proficient experience working in operations & customer technical support.

• Experience with customer relationship management tools.
• Familiarity with relevant hardware configurations & implementation of digital platform.
• Previous experience in a customer-facing technical role.

This position requires a proactive individual with a strong technical background & exceptional interpersonal skills.

Education

BE in Electronics & Communication or equivalent

Diploma in any Electronics Stream

Required Skills

• Hardware testing & process improvement.
• Documentation & user manual preparation.[ Microsoft excel, word & G-sheet]
• PLC

Interested candidates are drop their CV's to ahalya.k@m2nxt.com