Operations and Support Executive

Company: House of EdTech
Location: Kolkata (Work From Office)
Salary: Up to ₹3.6 LPA Fixed + Up to ₹1.8 LPA Variable
Experience: 0–2 Years
Start Date: To Be Decided

Roles & Responsibilities

1. Webinar & Tech Support

* Coordinate and manage live webinars, ensuring smooth execution and presenter readiness

* Provide real-time technical support for audio, video, or connectivity issues

* Maintain accurate attendance and feedback records

* Audit webinar quality and suggest improvements

2. Technical Support

* Troubleshoot software, platform, and connectivity issues

* Maintain a knowledge base for recurring problems

3. Operations Support

* Respond to participant queries via email and chat

* Support onboarding and gather feedback for service enhancement

4. Data Maintenance

* Update and manage participant databases, attendance, and feedback logs

* Ensure data accuracy and generate reports

* Collaborate with teams to resolve discrepancies

5. Process Improvement

* Stay updated on educational technology trends

* Suggest and implement workflow improvements

* Participate in training and upskilling initiatives

Candidate Requirements

Required Skills

* Strong written and verbal communication in English

* Proficiency in MS Excel/Google Sheets and MS Word/Google Docs

* Problem-solving skills, especially in technical troubleshooting

Preferred (Not Mandatory)

* Basic knowledge of SQL, APIs, or AI concepts

* Prior experience in operations or data management

Education

* Bachelor’s degree in Business, Computer Applications, or Technology

Other

* Must have a personal laptop

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Fixed shift

Supplemental Pay:

• Performance bonus

Application Question(s):

• Are you open to a work-from-office role based in Salt Lake, Kolkata?
• Do you have any basic knowledge of SQL, APIs, or AI tools? (Not mandatory, just a plus)
• Are you open to working flexible hours if required during webinars or special events?
• Have you ever created or worked on reports using Excel, Docs, or Sheets?
• Will you be able to bring your own laptop to the office for work?

Work Location: In person