Opening in International Blended Process (WFO)

Job Description: Blended Process – US Insurance Claim Verification

Location: Sec-V, Saltlake Office
Shift Timing: Evening & Night Shift
Transportation: Provided during odd hours (up to 30 km radius)

To Apply for This role:

Kindly register with this link: https://forms.gle/1bu4A38yJZM6rJHu7

Role Overview

We are seeking experienced professionals to join our US Insurance Claim Verification team. This is a blended process role involving both voice and non-voice tasks, supporting US-based insurance operations. The ideal candidate will have prior experience in an international voice process, preferably in US-based operations, with strong communication and analytical skills.

Key Responsibilities

• Handle inbound and outbound calls for insurance claim verification with US clients.
• Review, validate, and update claim-related information in internal systems.
• Ensure all verification procedures adhere to US insurance compliance standards.
• Communicate with clients professionally to gather or clarify claim details.
• Perform data entry and documentation tasks accurately for non-voice requirements.
• Follow process guidelines and SLA timelines to meet quality and productivity targets.
• Coordinate with internal teams for claim resolution and escalation handling.

Required Skills & Qualifications

• Minimum 1 year of experience in international voice process, preferably US process.
• Excellent verbal and written communication skills in English.
• Strong attention to detail and ability to work with accuracy under deadlines.
• Willingness to work evening and night shifts from Shillong office premises.
• Familiarity with US insurance claim procedures will be an added advantage.
• Ability to handle blended process work (voice + non-voice).

Benefits

• Transportation facility provided during odd hours (up to 30 km).
• Competitive salary based on experience and skills.
• Opportunity to work with a leading technology services company in a growing US insurance domain.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹26,000.00 per month

Benefits:

• Commuter assistance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person