Onsite Support Specialist

Role Overview: You will be responsible for providing on-site support for a well-known international company in Vaihingen, Germany. Your role will involve maintaining applications, operating systems, and PC hardware components, resolving incidents within defined SLA guidelines, providing end-user support on-site, performing software staging, and managing inventory and equipment logistics. Key Responsibilities: - Maintain applications, operating systems, and PC hardware components. - Resolve incidents in accordance with defined Service Level Agreements. - Provide end-user support on-site. - Perform software staging, including preparation, installation, and configuration. - Handle logistics, manage inventory, and deliver equipment and services. Qualification Required: - Professional fluency in both German and English (C1 level). - Prior experience in a customer-facing end-user support role (e.g., Helpdesk Technician, Desktop Support Specialist). - Familiarity with EUC (End-User Computing) environments. - Experience with software and operating system installations and support. - Solid understanding of Microsoft products and competing solutions. - Ability to resolve incidents, fulfill requests, and manage changes within defined SLA guidelines.,