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3.0 - 7.0 years
0 Lacs
haryana
On-site
As a Customer Experience Manager at AGRIM, you will play a crucial role in leading the Customer Experience agenda, acting as the voice of the customer within the organization and ensuring that every decision, process, and product reflects customer-first thinking. **Key Responsibilities:** - **Customer Experience Ownership** - Be the advocate for customers within AGRIM, making sure that Customer Experience is at the core of decision-making. - Lead the Customer Experience charter by consistently identifying, prioritizing, and resolving key customer pain points. - **Metric Accountability** - Take ownership of critical Customer Impacting KPIs such as Net Promoter Score (NPS), Customer Support CS...
Posted 6 days ago
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