Description We are looking for a dedicated Support Engineer to ensure our customers' technical queries are resolved in a timely and satisfactory manner. In this role, your duties will include assisting customers with application installations, resolving queries via desktop support solutions, and escalating serious issues to the software development team. Responsibilities Provide timely and effective technical support to customers Assist with application installations and troubleshooting Resolve customer queries through desktop support tools Escalate critical issues to the software development team for resolution Maintain high customer satisfaction levels Requirements Who you are: At least 2 years of experience as a support engineer or in a similar role In-depth knowledge of MS SQL and Excel; Python knowledge is an advantage B.Sc. degree in Industrial Engineering or Computer Science is a plus High proficiency in English (spoken and written) – required Ability to work independently and in a self-learning environment Strong analytical and technical skills with a "can-do" attitude Willingness to work weekends and shifts Retail experience is a plus Familiarity with supply chain systems is a significant advantage Experience with big data technologies and cloud platforms is a plus Additional Information Onebeat is proud to be an Equal Opportunity Employer. All your information will be kept confidential. Show more Show less

Description We are seeking a Customer Success Manager to lead the post-sale relationship with clients, ensuring successful onboarding, adoption, and long-term growth. This role combines account ownership, project execution, and strategic collaboration across internal teams. You will manage a portfolio of customers and drive measurable outcomes that align with their business goals. What You Will Do Customer Portfolio Management Own a book of business and drive overall account health and satisfaction. Conduct regular cadence calls, QBRs, and strategy sessions with customers. Monitor adoption and system usage, identifying risks and growth opportunities. Retain and grow accounts through proactive engagement and value delivery. Onboarding & Delivery Execution Lead customer onboarding and ensure seamless go-lives. Collaborate with cross-functional project teams (TAM, engineer) to deliver solutions on time and in scope. Track milestones, dependencies, and risks with precision. Customer Growth & Expansion Identify upsell and expansion opportunities through ongoing engagement. Collaborate with Sales and Account teams to support growth initiatives. Be accountable for customer outcomes and long-term value realization. Cross-Functional Collaboration Partner with Product, Engineering, Support, and Data teams to resolve issues and implement solutions. Communicate customer feedback to internal teams to inform product improvements. Reporting & Visibility Maintain accurate records in HubSpot and communicate updates via Slack and internal reports. Provide regular updates to senior leadership on customer health, risks, and success metrics. Requirements 2–5 years of experience in Customer Success, Project Management, or Implementation Experience working with retail and/ or supply chain environments Educational Qualification: Bachelor’s degree required; Master’s degree preferred Excellent communication and relationship-building skills Strong analytical skills; proficiency in Excel required, Python a plus Highly organized, dependable, and comfortable managing multiple priorities Ability to work cross-functionally

We are seeking a Customer Success Manager to lead the post-sale relationship with clients, ensuring successful onboarding, adoption, and long-term growth. This role combines account ownership, project execution, and strategic collaboration across internal teams. You will manage a portfolio of customers and drive measurable outcomes that align with their business goals. What You Will Do Customer Portfolio Management Own a book of business and drive overall account health and satisfaction. Conduct regular cadence calls, QBRs, and strategy sessions with customers. Monitor adoption and system usage, identifying risks and growth opportunities. Retain and grow accounts through proactive engagement and value delivery. Onboarding & Delivery Execution Lead customer onboarding and ensure seamless go-lives. Collaborate with cross-functional project teams (TAM, engineer) to deliver solutions on time and in scope. Track milestones, dependencies, and risks with precision. Customer Growth & Expansion Identify upsell and expansion opportunities through ongoing engagement. Collaborate with Sales and Account teams to support growth initiatives. Be accountable for customer outcomes and long-term value realization. Cross-Functional Collaboration Partner with Product, Engineering, Support, and Data teams to resolve issues and implement solutions. Communicate customer feedback to internal teams to inform product improvements. Reporting & Visibility Maintain accurate records in HubSpot and communicate updates via Slack and internal reports. Provide regular updates to senior leadership on customer health, risks, and success metrics. Requirements 25 years of experience in Customer Success, Project Management, or Implementation Experience working with retail and/ or supply chain environments Educational Qualification: Bachelors degree required; Masters degree preferred Excellent communication and relationship-building skills Strong analytical skills; proficiency in Excel required, Python a plus Highly organized, dependable, and comfortable managing multiple priorities Ability to work cross-functionally