9.0 - 13.0 years

0 Lacs

haryana

On-site

You are an experienced and strategic Manager CX Design responsible for leading the design and delivery of customer experience solutions for clients. Your role involves utilizing design thinking, user research, digital strategy, and stakeholder management to translate customer insights into actionable journeys, service blueprints, and experience frameworks that drive measurable business outcomes. Your responsibilities include leading the creation of customer journey maps, personas, empathy maps, and service blueprints, translating business objectives into customer-centric strategies, and ensuring alignment of CX initiatives with clients" brand and digital transformation goals. You will conduct user research, customer interviews, surveys, and workshops to uncover pain points and opportunities, and leverage analytics and market research to prioritize CX initiatives. You will drive design thinking workshops with cross-functional teams to ideate, prototype, and validate CX solutions, collaborating with product, marketing, and technology teams to ensure seamless omni-channel experiences. Partnering with senior client stakeholders, you will present insights, journey redesigns, and CX recommendations, acting as a trusted advisor on CX trends and best practices that drive measurable business impact. As a team leader, you will manage a small team of CX designers and researchers, providing mentorship and quality assurance to ensure timely and high-quality CX deliverables for all consulting engagements. You should have 9-10 years of strong experience in Customer Experience, Service Design, or UX Strategy, expertise in customer journey mapping, service blueprinting, and design thinking methodologies, and hands-on experience with CX tools like Miro, Figma, Adobe XD, Qualtrics, and Medallia. Moreover, you should possess a solid understanding of digital channels, CRM, and omni-channel experiences, excellent storytelling, communication, and stakeholder management skills, and the ability to balance creativity with business impact. Graduates from IIT, NID, and NIFT are appreciated for this role.,

Posted 1 day ago

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