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Lead - ContactCentre Intertec Systems

5.0 - 7.0 years

0 Lacs

Mumbai, Maharashtra, India

On-site

RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES): Responsibilities: Responsible to lead A team for Contact Centre with project delivery and solar-wind (total observability software of IT assets) projects. Handle Level 2 and L3 troubleshooting for Contact Centers, , VoIP Protocols, Omni-Channel Interactions, QA and QM Modules. Handle SolarWinds implementation and support Pre-sales support on above solution areas as well as preparing SOW Oversee IVR Builds, Complex Integrations, API builds, and CRM Integrations. Provide problem resolution, Root Cause Analysis, and Action Plans. Requirements: Minimum 5 years of experience in a similar role within an SI Company. Strong knowledge of ICT Infrastr...

Posted 3 months ago

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