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NTT DATA, Inc. logo
Voice L3 - Noida NTT DATA, Inc.

0.0 years

0 Lacs

noida, uttar pradesh, india

On-site

Troubleshoot all contact centeroperations related issues Ensure ticketsare assigned to correct team Update the ticket with resolutionremarks and close the ticketon time Contribute towards Daily Performance Review Managing all P1/P2 &P3incidents during shift Closure of all tickets withinSLA Providing the RCA withinSLA or Workaround / Solution Adherence- MonthlyCapacity planning reports Pre & Post implementation review for all RFC's Conducting minimum2 technical trainingsessions per month Review & updateminimum SOPs per process Opening Problem Ticketfor all repeatedincidents Identify 3 areas of opportunities on improving operations, cost savings and user experience through automation initiativ...

Posted 2 months ago

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