Omega Healthcare - Sowmya Sripalani HR - 9382607507

We are hiring for the role of Customer Support Executive (Voice Process). Interested candidates who have experience in English domestic voice process and international voice process can apply .Please walk in to the below mentioned address. kindly share your resume to Sowmya HR 9382607507 (Whats app/call) Kindly mention ''Sowmya HR'' on top of your resume while you come to the venue. For Gate Pass also mention ''Sowmya HR'' Interview Location: Ground Floor, Tower 1A, RMZ Millenia Business Park 1 143, Dr. MGR Road, Kandanchavadi, Chennai 600096 Landmark: Thanthi TV building Interview Time: 10:00 AM 5:00 PM Shift: Night Shift (6:30 PM 3:30 AM) Contact: Sowmya 9382607507 Job Role: • Make follow-up calls to insurance companies regarding pending claims. Key Responsibilities: • Handle inbound and outbound customer calls, emails, and chats in a professional manner. • Provide accurate information about products, services, and policies. • Resolve customer complaints and escalate complex issues to the appropriate team when necessary. • Maintain records of customer interactions, feedback, and resolutions. • Ensure customer satisfaction by following up on queries and providing timely updates. • Collaborate with internal teams to resolve technical or service-related issues. • Meet individual and team performance metrics (response time, resolution rate, customer satisfaction, etc.). Required Skills & Qualifications: • Bachelors degree or equivalent (preferred, not mandatory). • 10Months2 years of experience in customer support / call center / client servicing (with proper documents). • Excellent verbal and written communication skills. • Strong problem-solving and active listening abilities. • Ability to remain calm, empathetic, and professional under pressure. • Basic computer knowledge and familiarity with CRM tools is an advantage. Key Competencies: • Customer-first mindset • Positive attitude and patience • Time management and multitasking skills • Team player with accountability Perks & Benefits: • Fixed night shift (Monday–Friday) • Cab facility (Pick-up & Drop) • Attractive salary + incentives • Excellent learning and growth platform for freshers • Supportive and collaborative work environment • Training and development programs Regards Omega HR Team