Purpose/Summary At Olympus, we are committed to building a future-ready HR organization that drives innovation, operational excellence, and strategic workforce planning. This role is a key leadership position within the Global HR Strategy, Transformation & Execution team, responsible for advancing workforce analytics, strategic workforce planning, and data-driven decision-making. By leveraging cutting-edge technologies and fostering collaboration across regions, this role will ensure the right talent is in the right roles at the right time to support organizational success. Primary Duties and Responsibilities Workforce Analytics & Planning Leadership Lead a global Center of Excellence (COE) for workforce analytics and planning, ensuring alignment with business strategies and identifying talent gaps. Develop and implement workforce planning tools and technologies, such as AI-driven platforms, to enhance data insights and decision-making. Oversee the evolution of people data and insights, ensuring the team has the tools and methods to deliver actionable analytics. Drive the annual headcount planning process and monitor progress through quarterly business reviews. Collaboration and Technology Expertise Partner with HR, Finance, and business leaders to integrate workforce planning into broader business strategies. Act as a subject matter expert in workforce analytics, providing insights to senior leaders and cross-functional teams. Continuously evaluate and adopt emerging tools and technologies to enhance workforce planning capabilities. Process Ownership Serve as the Global Process Owner (GPO) for strategic workforce planning, ensuring global alignment and continuous improvement. Collaborate with regional stakeholders to standardize processes while addressing local compliance needs. Stakeholder Management Partner with HR Business Partners, Talent Management, and Employee Insights teams to address skill gaps and support long-term talent strategies. Build relationships with external vendors to ensure effective delivery of workforce planning programs. Educate business leaders on the benefits of strategic workforce planning and build HR team capabilities in this area. Implementation and Development Establish a global framework for strategic workforce planning and oversee the adoption of future planning tools. Develop initiatives to align talent strategies with business needs, regulatory changes, and industry trends. Analytics and Technology Use workforce analytics and predictive modeling to assess workforce supply and demand, identify skills gaps, and recommend actions. Develop KPIs to evaluate program impact and identify opportunities for improvement. Drive the adoption of HR technologies to enhance operational efficiency and workforce planning. Experience and Qualifications Education: Advanced degree (e.g., MBA, Master’s, or PhD) in Finance, IT, Economics, Mathematics, Statistics, or a related field, or equivalent experience. Experience: 10+ years of experience in strategic workforce planning, workforce analytics, or a related field. Proven ability to develop and execute workforce strategies that support business growth. Strong expertise in workforce analytics, HR data interpretation, and predictive modeling. Experience with workforce planning tools and HR systems, with a focus on digital transformation. Skills: Excellent communication and collaboration skills to work with diverse teams and stakeholders across geographies. Strong analytical and problem-solving skills to interpret complex data and provide actionable insights. Leadership skills to influence and guide cross-functional teams in a matrixed environment. Proficiency in process design, governance, and continuous improvement. Competencies Strategic Thinking: Connecting workforce capabilities to long-term business goals. Analytical Skills: Interpreting workforce data to identify trends and forecast needs. Leadership and Influence: Guiding strategic decisions and building organizational capabilities. Global Perspective: Approaching challenges with a global mindset. Communication: Tailoring messages to diverse audiences and stakeholders. Additional Information Olympus is committed to fostering a diverse and inclusive workplace. We encourage candidates from all backgrounds to apply. Reasonable accommodations will be provided to individuals with disabilities during the application and interview process. This role may require occasional travel. We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.
As a Product Owner and Solution Expert in the global Supply Chain at Olympus, you play a crucial role in guiding the organization through the digital revolution of global supply chains. Your primary responsibilities include acting as a product owner for global supply chain tech applications such as Digital Planning and Control Tower. You will be responsible for collecting business requirements, prioritizing them, and making informed decisions to steer their execution as the central interface to IT as a business representative. Collaboration with IT solution delivery and operation teams is essential, where you will be involved in developing change requests and conducting critical operations tasks to ensure stable business operations. Additionally, you will manage transitions, rollouts, and lifecycle projects for specific solutions from the business side, along with maintaining up-to-date documentations, trainings, and change management. Managing solution-specific roadmaps and feature backlogs, you will also lead as a key contact and trainer for the global (key) user community to drive adoption. Your role extends to advising project teams, managing risks, and implementing mitigations to ensure smooth operations and project success. To qualify for this role, you should possess a postgraduate degree in a relevant subject or an equivalent combination of relevant experience and education/training. Previous experience in Solution Management as a business owner or product owner of IBP, Control Tower, WMS, ERP, or similar solutions is required, with proven expertise in solution functionality, preferably in SAP and o9. A minimum of 5 years of work experience is preferred, along with confidence in presenting to various audiences in English, Japanese proficiency being a plus. Strong interpersonal skills, the ability to build trust and productive relationships, excellent spoken and written English, and experience in preparing reports are essential for this role. Being well-organized, having project management skills, and the ability to establish and work to priorities are critical attributes. A willingness to travel domestically and internationally (up to 20-40%) and the flexibility to work remotely are also expected. If you are interested in this opportunity, please share your resumes at taru.arora@olympus.com. Thank you for considering a career at Olympus. Regards, Team HR,
Role Overview: As part of Olympus" commitment to developing a future-ready HR organization focused on innovation, operational excellence, and strategic workforce planning, you will hold a pivotal leadership role within the Global HR Strategy, Transformation & Execution team. Your primary responsibility will be to drive workforce analytics, strategic workforce planning, and data-driven decision-making to ensure the right talent is in the right roles at the right time to support the organization's success. Key Responsibilities: - Lead a global Center of Excellence (COE) for workforce analytics and planning, aligning with business strategies and identifying talent gaps. - Develop and implement workforce planning tools and technologies, such as AI-driven platforms, to enhance data insights and decision-making. - Oversee the evolution of people data and insights, ensuring actionable analytics delivery methods. - Drive the annual headcount planning process and track progress through quarterly business reviews. - Partner with HR, Finance, and business leaders to integrate workforce planning into broader business strategies. - Act as a subject matter expert in workforce analytics, providing insights to senior leaders and cross-functional teams. - Continuously evaluate and adopt emerging tools and technologies to enhance workforce planning capabilities. - Serve as the Global Process Owner (GPO) for strategic workforce planning, ensuring global alignment and continuous improvement. - Collaborate with regional stakeholders to standardize processes while addressing local compliance needs. - Partner with HR Business Partners, Talent Management, and Employee Insights teams to address skill gaps and support long-term talent strategies. - Build relationships with external vendors for effective delivery of workforce planning programs. - Educate business leaders on the benefits of strategic workforce planning and enhance HR team capabilities in this area. - Establish a global framework for strategic workforce planning and oversee the adoption of future planning tools. - Develop initiatives to align talent strategies with business needs, regulatory changes, and industry trends. - Utilize workforce analytics and predictive modeling to assess workforce supply and demand, identify skills gaps, and recommend actions. - Develop KPIs to evaluate program impact and identify improvement opportunities. - Drive the adoption of HR technologies to enhance operational efficiency and workforce planning. Qualifications Required: - Advanced degree (e.g., MBA, Masters, or PhD) in Finance, IT, Economics, Mathematics, Statistics, or a related field, or equivalent experience. - 10+ years of experience in strategic workforce planning, workforce analytics, or a related field. - Proven ability to develop and execute workforce strategies supporting business growth. - Strong expertise in workforce analytics, HR data interpretation, and predictive modeling. - Experience with workforce planning tools and HR systems, focusing on digital transformation. - Excellent communication and collaboration skills for working with diverse teams and stakeholders across geographies. - Strong analytical and problem-solving skills to interpret complex data and provide actionable insights. - Leadership skills to influence and guide cross-functional teams in a matrixed environment. - Proficiency in process design, governance, and continuous improvement.,
Purpose/Summary At Olympus, we are committed to building a future-ready HR organization that drives innovation, operational excellence, and strategic workforce planning. This role is a key leadership position within the Global HR Strategy, Transformation & Execution team, responsible for advancing workforce analytics, strategic workforce planning, and data-driven decision-making. By leveraging cutting-edge technologies and fostering collaboration across regions, this role will ensure the right talent is in the right roles at the right time to support organizational success. Primary Duties and Responsibilities Workforce Analytics & Planning Leadership Lead a global Center of Excellence (COE) for workforce analytics and planning, ensuring alignment with business strategies and identifying talent gaps. Develop and implement workforce planning tools and technologies, such as AI-driven platforms, to enhance data insights and decision-making. Oversee the evolution of people data and insights, ensuring the team has the tools and methods to deliver actionable analytics. Drive the annual headcount planning process and monitor progress through quarterly business reviews. Collaboration and Technology Expertise Partner with HR, Finance, and business leaders to integrate workforce planning into broader business strategies. Act as a subject matter expert in workforce analytics, providing insights to senior leaders and cross-functional teams. Continuously evaluate and adopt emerging tools and technologies to enhance workforce planning capabilities. Process Ownership Serve as the Global Process Owner (GPO) for strategic workforce planning, ensuring global alignment and continuous improvement. Collaborate with regional stakeholders to standardize processes while addressing local compliance needs. Stakeholder Management Partner with HR Business Partners, Talent Management, and Employee Insights teams to address skill gaps and support long-term talent strategies. Build relationships with external vendors to ensure effective delivery of workforce planning programs. Educate business leaders on the benefits of strategic workforce planning and build HR team capabilities in this area. Implementation and Development Establish a global framework for strategic workforce planning and oversee the adoption of future planning tools. Develop initiatives to align talent strategies with business needs, regulatory changes, and industry trends. Analytics and Technology Use workforce analytics and predictive modeling to assess workforce supply and demand, identify skills gaps, and recommend actions. Develop KPIs to evaluate program impact and identify opportunities for improvement. Drive the adoption of HR technologies to enhance operational efficiency and workforce planning. Experience and Qualifications Education: Advanced degree (e.g., MBA, Master's, or PhD) in Finance, IT, Economics, Mathematics, Statistics, or a related field, or equivalent experience. Experience: 10+ years of experience in strategic workforce planning, workforce analytics, or a related field. Proven ability to develop and execute workforce strategies that support business growth. Strong expertise in workforce analytics, HR data interpretation, and predictive modeling. Experience with workforce planning tools and HR systems, with a focus on digital transformation. Skills: Excellent communication and collaboration skills to work with diverse teams and stakeholders across geographies. Strong analytical and problem-solving skills to interpret complex data and provide actionable insights. Leadership skills to influence and guide cross-functional teams in a matrixed environment. Proficiency in process design, governance, and continuous improvement. Competencies Strategic Thinking: Connecting workforce capabilities to long-term business goals. Analytical Skills: Interpreting workforce data to identify trends and forecast needs. Leadership and Influence: Guiding strategic decisions and building organizational capabilities. Global Perspective: Approaching challenges with a global mindset. Communication: Tailoring messages to diverse audiences and stakeholders. Additional Information Olympus is committed to fostering a diverse and inclusive workplace. We encourage candidates from all backgrounds to apply. Reasonable accommodations will be provided to individuals with disabilities during the application and interview process. This role may require occasional travel. We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.
Purpose of Role - The Integration Consultant is a technical specialist ensuring the seamless integration of systems and technologies within Olympus. The role ensures that APIs, interfaces, and data flows are properly designed, developed and operated on Olympus’ integration platforms. Furthermore, the role is responsible for integration requirements capture, consulting in selecting the appropriate integration approach and techniques, integration platform configuration and technical support provision. The Integration Consultant works closely with Integration Architects, Solution Architects, Business Analysts, Software Engineers, external delivery partners, and software vendors. Primary Duties and Responsibilities - Integration Delivery Management Consult on how to efficiently integrate data and orchestrate business processes between Olympus’ applications as well as integrating external partners and customers Lead integration projects and integration engineering teams of different size Contribute to the planning and onboarding of integration projects, defining necessary interfaces, providing effort estimations, and onboarding integration partners. Design, develop, and deploy integration solutions within Olympus’ architectural principles, standards, and guardrails. Provide integration environment technical knowledge and experience during planning, execution, and management of integration projects. Follow the IT Service Management (ITSM) processes and contribute to the daily integration support activities to minimize downtime and resolve integration issues within defined SLAs. Manage the change process associated with integration, ensuring that all stakeholders are on board and that the transition is as smooth as possible. Drive the status reporting of integration activities, highlighting any risks, issues and blockers to progress. Guide the resolution of system integration issues and assist in troubleshooting integration errors. Application Management Drive the configuration as a specialist for the assigned integration platforms and supporting applications. Provide delivery support for the implementation of APIs and interfaces, and ensure software testing and quality assurance before go-live. Provide troubleshooting support, actively pursue issue resolution and manage 2nd and 3rd level support. Create and maintain relevant documentation, such as integration diagrams, interface specifications, interface catalog, developer guidelines and operational handbooks. Identify opportunities for continuous improvement aligned with the stakeholders needs. Share integration insight with stakeholders, prepare recommendations and action plans based on current application usage, technology trends and best practices, to drive successful outcomes. Develop the business case and budget for the assigned integration platforms and applications, including enhancement and efficiency improvements. Create, implement, maintain, review and test the IT Service Continuity Management (ITSCM) and Disaster Recovery (DR) plans for the integration platforms and collaborate with stakeholders. Stakeholder Collaboration Collaborate closely with internal stakeholders to deliver integration-related projects, provide technical consultancy support, and gather business requirements, translating them into integration solutions. Consult on integration options and provide enablement, guidance and support to stakeholders. Actively gather and manage stakeholder feedback to generate a constant learning process. Technical Competencies Solution architecture - Develop solution architectures , considering alternative architectures and the trade-offs in cost, performance and scalability. Support projects or change initiatives through the preparation of technical plans and application of design principles and standards. Integration development management - Deliver systems development projects which support the organization's objectives and plans. Monitors and reports on the progress of development projects Integration design - Design system components using appropriate modelling techniques following agreed architectures, design standards, patterns and methodology. Create multiple design views to address the concerns of the different stakeholders and produce detailed design specifications to form the basis for the construction of systems. Systems integration and build - Define and advise on the configuration of system components, collaborate with technical teams to develop and agree system integration plans, produce software build and configure the hardware and software environments. Design, perform and report results of integration testing. Continuity management - Contribute to the development and test the continuity management plans. Ensure that documentation of business continuity and disaster recovery plans are up to date and fit for purpose. Application support - Maintain application support processes, and check that all requests for support are dealt with according to agreed procedures. Carry out agreed applications maintenance tasks and resolve issues, collect performance statistics and reports. Programming/software development - Design, code, verify, test, document, amend and refactor moderately complex programs/scripts, applying agreed standards and tools, to achieve well-engineered outcomes. Monitor and report on progress. Identify issues related to software development activities and propose practical solutions to resolve them. Integration Platform management - Monitor capacity, performance, availability and other operational metrics and take appropriate action to remediate. Availability management - Investigate all breaches of availability targets and service non-availability and initiate remedial activities. Ensure that services and components meet and continue to meet all of their agreed performance targets and service levels. Other Competencies (Behavioral, Leadership) Strategic mindset - Seeing ahead to future possibilities and translating them into breakthrough strategies. Cultivates innovation - Creating new and better ways for the organization to be successful. Drives results - Consistently achieving results, even under tough circumstances. Decision quality - Making good and timely decisions that keep the organization moving forward. Balances stakeholders - Anticipating and balancing the needs of multiple stakeholders. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity. Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations. MINIMUM QUALIFICATIONS Education Bachelor’s degree in Information Technology, Computer Science or a related field (or equivalent and related experience preferred). Certification in MuleSoft and SAP BTP Integration Suite is a plus. Experience Minimum 3-5 years of experience as an Integration Engineer, Integration Consultant or in a similar role. Experience in the development and the customization of integration solutions using APIs and Event Driven Architecture Specialized experience in working in integration projects with a strong focus on integration-specific tasks such as designing, implementing, and managing integration solutions across various systems and platforms. Experience in the MedTech industry, either in a Consulting Company or directly in a Life Science Healthcare Company preferred. Skills Strong knowledge in Integration Platforms and API Management (preferably MuleSoft, SAP BTP Integration Suite and SAP Process Orchestration), Solid experiences with different integration technologies like APIs, web services, ETL, and further data integration techniques. Sound understanding of integration architecture and interface design patterns, security and data privacy. Proven experience in managing integration projects from demand intake to completion, ensuring timely and successful project outcomes. Sound knowledge in SAP integration technologies like OData, IDOC, RFC as well as with Salesforce.com integration patterns Demonstrable business and tech acumen.
Below are roles and responsibilities: To cater Field services to SP customers. Should be able to handle given territory individually with following assignments Carry out the Preventive Maintenance on time of all GI Products Attend breakdown call within time limits and provide onsite solution if possible. Installation of Gastro/Respiratory equipment’s within time limits. Conduct training session on request or at pre decided site (care at sight). Follow up of pending payment by sending letters/mails/personal visits against service(repair and contract and Accessories). Support in conference and workshop arranged by marketing team. Negotiate on commercial aspect with customer and technical explanation of repair quotation. Increase in AMC penetration based on Installation base/ penetration ratio data. Support and participate in full day training sessions (SP course) Sales of accessory (which are directly sold through OMSI) Qualification & Requirement: Technical (Diploma or BE/B Tech) should have basic knowledge in excel, word, powerpoint. be open to travel extensively. be minimum graduate in science stream. Should have minimum of 2 yrs and above work experience in medical equipment/service industry. Interested candidates, please mail your resumes at taru.arora@olympus.com
Purpose of the Role - The Senior Enterprise Architect for ERP is responsible for developing a forward-looking technology strategy and roadmap for ERP, which translates business vision and objectives into ERP-related technology initiatives and investments and influences senior business and IT stakeholders to adopt their vision. The Senior Enterprise Architect for ERP manages architecture resource to design and evolve the strategy and roadmap within their domain and deliver the architecture principles to support design and implementation. Primary Duties and Responsibilities - ERP System Design and Architecture • Lead the design and development of ERP system architecture that supports the organization's business requirements and future goals. • Define the integration architecture for ERP modules, ensuring seamless communication and data flow across different functional areas. • Evaluate and select ERP software solutions based on technical requirements, scalability, and alignment with business needs. • Develop architectural blueprints and technical documentation outlining system configurations, modules, interfaces, and data structures. ERP Technology Roadmap and Strategy • Collaborate with senior management and stakeholders to define the ERP technology roadmap aligned with business objectives. • Identify opportunities to enhance existing ERP capabilities and propose innovative solutions to address business challenges. • Conduct feasibility studies and impact assessments for proposed technology investments and upgrades. • Provide technical leadership and guidance on ERP system implementations, ensuring adherence to best practices and standards. ERP Integration and Interoperability • Design and oversee the integration of ERP systems with other enterprise applications. • Establish standards and protocols for data exchange and interoperability between ERP modules and external systems. • Work closely with development teams to implement integration solutions and resolve technical issues during integration phases. • Monitor and optimize system performance to ensure efficient data transfer and processing across integrated platforms. ERP Performance Optimization and Scalability • Define performance metrics and benchmarks for ERP systems to monitor and optimize system performance. • Conduct capacity planning and scalability assessments to accommodate business growth and increased user demand. • Implement performance tuning strategies and recommend infrastructure enhancements to improve system responsiveness and reliability. • Collaborate with infrastructure teams to ensure hardware and network resources meet ERP system requirements and performance expectations. Manufacturing and Supply Chain Management (SCM) • Conduct assessments of current Manufacturing and SCM processes, systems, and technologies to identify areas for ERP-related improvement and innovation. • Evaluate and select Manufacturing and SCM technologies, platforms, and solutions, related to ERP, that align with organizational needs, scalability requirements, and budget constraints. • Align Manufacturing and SCM ERP strategies with Enterprise Architecture principles, ensuring scalability, integration, and alignment with business continuity plans. • Lead the design and development of Manufacturing and SCM ERP system architecture, including integration with ERP systems. • Provide recommendations on technology adoption, integration strategies, and phased deployment approaches based on risk assessment and business impact analysis. Minimum Qualifications - Education • Bachelor’s degree or higher in Computer Science, Engineering (or equivalent and related experience preferred). Experience • Minimum 10 years' experience as an Enterprise Architect focused with touchpoints in Manufacturing and Supply Chain Management and ERP systems. • Multi-year operational experience in S/4 Hana Architecture with active involvement in architectural work in S/4 Hana implementations. • Active membership in SAP EA Forum(s) preferred. • Experience in the Medical Technology industry, either in a MedTech company or in a Life Science Consulting company preferred. • Extensive experience with architectural frameworks such as TOGAF (The Open Group Architecture Framework), Zachman, etc. • Extensive experience in software engineering and design architecture. • Significant experience in defining architecture policies and frameworks. • Advanced understanding of business analysis techniques and processes. • Knowledge and experience in project management, process modelling, data modelling and systems analysis. • Demonstrable knowledge of contributing to business aligned Technology strategies. • Expert knowledge of technology integrations. • Understanding of technology security and regulatory requirements. • Understanding of technology trends. • In-depth knowledge of working with business processes in the assigned domain, preferably in medical related fields. Technical Competencies • Strong understanding in Manufacturing and SCM processes, technologies (e.g., MES, WMS, TMS, SCM analytics), and industry trends. • Strong understanding of Manufacturing and Supply Chain Management ERP system architectures, integration techniques, and enterprise application principles.
Below are roles and responsibilities: To cater Field services to SP customers. Should be able to handle given territory individually with following assignments Carry out the Preventive Maintenance on time of all GI Products Attend breakdown call within time limits and provide onsite solution if possible. Installation of Gastro/Respiratory equipment's within time limits. Conduct training session on request or at pre decided site (care at sight). Follow up of pending payment by sending letters/mails/personal visits against service(repair and contract and Accessories). Support in conference and workshop arranged by marketing team. Negotiate on commercial aspect with customer and technical explanation of repair quotation. Increase in AMC penetration based on Installation base/ penetration ratio data. Support and participate in full day training sessions (SP course) Sales of accessory (which are directly sold through OMSI) Qualification & Requirement: Technical (Diploma or BE/B Tech) should have basic knowledge in excel, word, powerpoint. be open to travel extensively. be minimum graduate in science stream. Should have minimum of 2 yrs and above work experience in medical equipment/service industry. Interested candidates, please mail your resumes at [HIDDEN TEXT]
Purpose of Role - The Senior Integration Consultant is a technical specialist ensuring the seamless integration of systems and technologies within Olympus. The role ensures that APIs, interfaces, and data flows are properly designed, developed and operated on Olympus integration platforms. Furthermore, the role is responsible for integration requirements capture, consulting in selecting the appropriate integration approach and techniques, integration platform configuration and technical support provision. The Integration Consultant works closely with Integration Architects, Solution Architects, Business Analysts, Software Engineers, external delivery partners, and software vendors. Primary Duties and Responsibilities - Integration Delivery Management Consult on how to efficiently integrate data and orchestrate business processes between Olympus applications as well as integrating external partners and customers Lead integration projects and integration engineering teams of different size Contribute to the planning and onboarding of integration projects, defining necessary interfaces, providing effort estimations, and onboarding integration partners. Design, develop, and deploy integration solutions within Olympus architectural principles, standards, and guardrails. Provide integration environment technical knowledge and experience during planning, execution, and management of integration projects. Follow the IT Service Management (ITSM) processes and contribute to the daily integration support activities to minimize downtime and resolve integration issues within defined SLAs. Manage the change process associated with integration, ensuring that all stakeholders are on board and that the transition is as smooth as possible. Drive the status reporting of integration activities, highlighting any risks, issues and blockers to progress. Guide the resolution of system integration issues and assist in troubleshooting integration errors. Application Management Drive the configuration as a specialist for the assigned integration platforms and supporting applications. Provide delivery support for the implementation of APIs and interfaces, and ensure software testing and quality assurance before go-live. Provide troubleshooting support, actively pursue issue resolution and manage 2nd and 3rd level support. Create and maintain relevant documentation, such as integration diagrams, interface specifications, interface catalog, developer guidelines and operational handbooks. Identify opportunities for continuous improvement aligned with the stakeholders needs. Share integration insight with stakeholders, prepare recommendations and action plans based on current application usage, technology trends and best practices, to drive successful outcomes. Develop the business case and budget for the assigned integration platforms and applications, including enhancement and efficiency improvements. Create, implement, maintain, review and test the IT Service Continuity Management (ITSCM) and Disaster Recovery (DR) plans for the integration platforms and collaborate with stakeholders. Stakeholder Collaboration Collaborate closely with internal stakeholders to deliver integration-related projects, provide technical consultancy support, and gather business requirements, translating them into integration solutions. Consult on integration options and provide enablement, guidance and support to stakeholders. Actively gather and manage stakeholder feedback to generate a constant learning process. Technical Competencies Solution architecture - Develop solution architectures , considering alternative architectures and the trade-offs in cost, performance and scalability. Support projects or change initiatives through the preparation of technical plans and application of design principles and standards. Integration development management - Deliver systems development projects which support the organization's objectives and plans. Monitors and reports on the progress of development projects Integration design - Design system components using appropriate modelling techniques following agreed architectures, design standards, patterns and methodology. Create multiple design views to address the concerns of the different stakeholders and produce detailed design specifications to form the basis for the construction of systems. Systems integration and build - Define and advise on the configuration of system components, collaborate with technical teams to develop and agree system integration plans, produce software build and configure the hardware and software environments. Design, perform and report results of integration testing. Continuity management - Contribute to the development and test the continuity management plans. Ensure that documentation of business continuity and disaster recovery plans are up to date and fit for purpose. Application support - Maintain application support processes, and check that all requests for support are dealt with according to agreed procedures. Carry out agreed applications maintenance tasks and resolve issues, collect performance statistics and reports. Programming/software development - Design, code, verify, test, document, amend and refactor moderately complex programs/scripts, applying agreed standards and tools, to achieve well-engineered outcomes. Monitor and report on progress. Identify issues related to software development activities and propose practical solutions to resolve them. Integration Platform management - Monitor capacity, performance, availability and other operational metrics and take appropriate action to remediate. Availability management - Investigate all breaches of availability targets and service non-availability and initiate remedial activities. Ensure that services and components meet and continue to meet all of their agreed performance targets and service levels. Other Competencies (Behavioral, Leadership) Strategic mindset - Seeing ahead to future possibilities and translating them into breakthrough strategies. Cultivates innovation - Creating new and better ways for the organization to be successful. Drives results - Consistently achieving results, even under tough circumstances. Decision quality - Making good and timely decisions that keep the organization moving forward. Balances stakeholders - Anticipating and balancing the needs of multiple stakeholders. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity. Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations. MINIMUM QUALIFICATIONS Education Bachelor's degree in Information Technology, Computer Science or a related field (or equivalent and related experience preferred). Certification in MuleSoft and SAP BTP Integration Suite is a plus. Experience Minimum 3-5 years of experience as an Integration Engineer, Integration Consultant or in a similar role. Experience in the development and the customization of integration solutions using APIs and Event Driven Architecture Specialized experience in working in integration projects with a strong focus on integration-specific tasks such as designing, implementing, and managing integration solutions across various systems and platforms. Experience in the MedTech industry, either in a Consulting Company or directly in a Life Science Healthcare Company preferred. Skills Strong knowledge in Integration Platforms and API Management (preferably MuleSoft, SAP BTP Integration Suite and SAP Process Orchestration), Solid experiences with different integration technologies like APIs, web services, ETL, and further data integration techniques. Sound understanding of integration architecture and interface design patterns, security and data privacy. Proven experience in managing integration projects from demand intake to completion, ensuring timely and successful project outcomes. Sound knowledge in SAP integration technologies like OData, IDOC, RFC as well as with Salesforce.com integration patterns Demonstrable business and tech acumen.
Below are the roles and responsibilities: Territory- Entire Kerala • To cater Field services to SP customers • Should be able to handle given territory individually with following assignments • Carry out the Preventive Maintenance on time of all SP Products • Attend breakdown call within time limits and provide onsite solution if possible. • Installation of SP equipment’s within time limits. • Conduct training session on request or at pre decided site (care at sight). • Follow up of pending payment by sending letters/mails/personal visits against service(repair and contract and Accessories). • Support in conference and workshop arranged by marketing team. • Negotiate on commercial aspect with customer and technical explanation of repair quotation. Increase in AMC penetration based on Installation base/ penetration ratio data. • Support and participate in full day training sessions (SP course) • Sales of accessory (which are directly sold through OMSI) Qualification and Key Requirements: • Technical (Diploma or BE/B Tech) must have basic knowledge in excel, word, power point. • Should be open to travel extensively. • Should be minimum graduate in science stream. • Should have minimum of 2yrs and above work experience in medical equipment/service industry. Interested candidates, please mail your resumes to taru.arora@olympus.com. Regards Team HR
The HR Business Partner will be responsible for managing talent acquisition efforts to source and recruit top talent for the R&D Offshore Development Centre, ensuring a seamless hiring process aligned with business needs. The role will also involve facilitating HR operations, implementing engagement initiatives, and supporting organizational efforts in employee training and development. This position will act as a key liaison between the R&D team and the HR team at the OMSI Head office & Global R&D HRBP to ensure alignment with strategic HR priorities. Talent Acquisition- • Manage full-cycle recruitment for the Offshore Development Center, including sourcing, screening, interviewing, and onboarding. • Preparing & updating job descriptions based on the discussions with the hiring managers. • Develop recruitment strategies to attract top technical talent for niche roles. • Develop effective relationships within the organization and the hiring community to have influence and impact the recruiting process and hiring. Stakeholder & Business Partnership- • Collaborate with R&D leadership to understand workforce needs and align HR strategies accordingly. • Act as a trusted HR advisor to managers and employees at the Offshore Development Center. HR Operations • Oversee employee life cycle processes, including onboarding, transfers, and exits. • Ensure compliance with HR policies, processes, and documentation. • Maintain accurate and updated employee records. Employee Engagement & Development • Implement engagement initiatives, recognition programs, and welfare activities. • Enable managers in conducting performance appraisals and development discussions. • Collaborate with the HR team at the Head Office on key HR initiatives and process improvements. HR Analytics & Database • The person is also responsible to collect, compile, and analyze HR data, metrics, and statistics, and apply this data to make recommendations related to recruitment, attrition, engagement etc. • Updating Organization Chart on monthly basis. • Perform other duties as assigned. Compensation, Benefits & Statutory Compliance
As a Field Service Engineer catering to SP customers in the entire Kerala territory, your role will involve the following assignments: - Conducting Preventive Maintenance on all SP Products as per schedule. - Responding to breakdown calls promptly and providing on-site solutions when possible. - Ensuring timely installation of SP equipment. - Conducting training sessions as requested or at pre-determined locations. - Supporting marketing team in conferences and workshops. - Negotiating commercial terms with customers and providing technical explanations for repair quotations. - Increasing AMC penetration based on Installation base/penetration ratio data. - Participating in full-day training sessions such as SP courses. - Actively selling accessories directly through OMSI. Qualification and Key Requirements: - Must hold a technical degree (Diploma or BE/B Tech) with basic knowledge in Excel, Word, and PowerPoint. - Willingness to travel extensively is essential. - Minimum graduation in a science stream is required. - Minimum of 2 years or more work experience in the medical equipment/service industry. Interested candidates are encouraged to submit their resumes to taru.arora@olympus.com. (Note: Additional details about the company were not provided in the job description.) As a Field Service Engineer catering to SP customers in the entire Kerala territory, your role will involve the following assignments: - Conducting Preventive Maintenance on all SP Products as per schedule. - Responding to breakdown calls promptly and providing on-site solutions when possible. - Ensuring timely installation of SP equipment. - Conducting training sessions as requested or at pre-determined locations. - Supporting marketing team in conferences and workshops. - Negotiating commercial terms with customers and providing technical explanations for repair quotations. - Increasing AMC penetration based on Installation base/penetration ratio data. - Participating in full-day training sessions such as SP courses. - Actively selling accessories directly through OMSI. Qualification and Key Requirements: - Must hold a technical degree (Diploma or BE/B Tech) with basic knowledge in Excel, Word, and PowerPoint. - Willingness to travel extensively is essential. - Minimum graduation in a science stream is required. - Minimum of 2 years or more work experience in the medical equipment/service industry. Interested candidates are encouraged to submit their resumes to taru.arora@olympus.com. (Note: Additional details about the company were not provided in the job description.)
Business Overview Olympus Corporation has a wide portfolio of products that are equipped with the latest innovative and superior technology. Olympus deals primarily in three verticals i.e. Gastrointestinal, Respiration & Surgical divisions and contribute to the medical society with state-of-the-art product categories that includes, Video Endoscopy, Endoscopic Ultrasound, Bronchoscopy, Endotherapy devices in Gastrointestinal & Respiratory range whereas Surgical division includes High definition imaging system and Energy products to deal with Laparoscopy, General Surgery, Gynaecology and Urology field. Olympus also has a wide range of Scientific Solutions Product into the non-medical segment. The Scientific Solutions Business provides microscopes, which Olympus has been manufacturing since its inception. These microscopes are used in various fields, whether for conducting such clinical examinations as blood tests or pathological examinations related to cancer diagnosis, assisting advanced research in the life science and medical fields, or performing quality control on manufacturing lines. Furthermore, the industrial video-scopes and ultrasonic flaw detectors offered in this business are used in inspections and examinations underpinning the safety of social infrastructure. Role Overview The Sales Executive will be responsible for carrying out sales function & activity functions in the state. Illustrative Responsibilities Must be able to build & maintain relationships with medical fraternity; key stakeholders in established large volume accounts with excellent levels of retention and integrity. Ensure Customer call & coverage across the state. Will be responsible for the management of key accounts in Govt. Handling Distributor’s sale & marketing activity. Conducting live products demo. Ensure implementation of marketing plan in territory and conducting market development activities. Gathering market, competition, key customer data, Process implementation & follow up. In time AR and advance collection Forecasting business Must be Target oriented, proficient in managing relations with procurement teams & cementing healthy relationships with the clients for generating business and leading workforce towards accomplishing business and corporate goals. Thorough understanding of Sales Cycle in Healthcare / Medical Technology Industry. Should be a quick learner, well organized with a track record that demonstrates self-motivation, creativity & initiative to achieve both personal & corporate goals. Will be responsible for the complete account management [sales and some marketing related activities] in the key accounts. Minimum requirements Qualification: BSc/ BME Graduate, Science background preferred Preferred Experience – Candidate should have experience of 3-5 years in Sales / Marketing of Capital Equipment in the medical equipment industry. Competencies Business Acumen: Ability to tap into one's knowledge of the business environment to further the organization's agenda. Planning: Ability to plan for business and different business situation keeping end goal in mind Customer focus (Internal and External): Focusing effort towards achieving Customer Delight in line with Olympus' values. Execution Excellence: Ensuring seamless and flawless execution of organizational/ departmental strategy to achieve results as per Olympus’ quality standards. Domain Expertise: Applying one's knowledge and expertise for the benefit of the organization. Ability and willingness to learn: Ability to learn quickly and adapt to dynamic business scenario. Communication: Ability to effectively transmit one’s message across to the recipient Should have good presentation, analytical and logical skills. And should have knowledge of MS Excel, MS word, PPT for preparing presentations. Should be open to travel to any part of India as and when required.
Business Overview Olympus Corporation has a wide portfolio of products that are equipped with the latest innovative and superior technology. Olympus deals primarily in three verticals i.e. Gastrointestinal, Respiration & Surgical divisions and contribute to the medical society with state-of-the-art product categories that includes, Video Endoscopy, Endoscopic Ultrasound, Bronchoscopy, Endotherapy devices in Gastrointestinal & Respiratory range whereas Surgical division includes High definition imaging system and Energy products to deal with Laparoscopy, General Surgery, Gynaecology and Urology field. Olympus also has a wide range of Scientific Solutions Product into the non-medical segment. The Scientific Solutions Business provides microscopes, which Olympus has been manufacturing since its inception. These microscopes are used in various fields, whether for conducting such clinical examinations as blood tests or pathological examinations related to cancer diagnosis, assisting advanced research in the life science and medical fields, or performing quality control on manufacturing lines. Furthermore, the industrial video-scopes and ultrasonic flaw detectors offered in this business are used in inspections and examinations underpinning the safety of social infrastructure. Role Overview The Sales Executive will be responsible for carrying out sales function & activity functions in the state. Illustrative Responsibilities Must be able to build & maintain relationships with medical fraternity; key stakeholders in established large volume accounts with excellent levels of retention and integrity. Ensure Customer call & coverage across the state. Will be responsible for the management of key accounts in Govt. Handling Distributor's sale & marketing activity. Conducting live products demo. Ensure implementation of marketing plan in territory and conducting market development activities. Gathering market, competition, key customer data, Process implementation & follow up. In time AR and advance collection Forecasting business Must be Target oriented, proficient in managing relations with procurement teams & cementing healthy relationships with the clients for generating business and leading workforce towards accomplishing business and corporate goals. Thorough understanding of Sales Cycle in Healthcare / Medical Technology Industry. Should be a quick learner, well organized with a track record that demonstrates self-motivation, creativity & initiative to achieve both personal & corporate goals. Will be responsible for the complete account management [sales and some marketing related activities] in the key accounts. Minimum requirements Qualification: BSc/ BME Graduate, Science background preferred Preferred Experience Candidate should have experience of 3-5 years in Sales / Marketing of Capital Equipment in the medical equipment industry. Competencies Business Acumen: Ability to tap into one's knowledge of the business environment to further the organization's agenda. Planning: Ability to plan for business and different business situation keeping end goal in mind Customer focus (Internal and External): Focusing effort towards achieving Customer Delight in line with Olympus values. Execution Excellence: Ensuring seamless and flawless execution of organizational/ departmental strategy to achieve results as per Olympus quality standards. Domain Expertise: Applying one's knowledge and expertise for the benefit of the organization. Ability and willingness to learn: Ability to learn quickly and adapt to dynamic business scenario. Communication: Ability to effectively transmit one's message across to the recipient Should have good presentation, analytical and logical skills. And should have knowledge of MS Excel, MS word, PPT for preparing presentations. Should be open to travel to any part of India as and when required.
Objective of the Job Global Supply Chains digitalize with pace and innovation. Your role at Olympus is to guide us through this revolution, by acting as a product owner and solution expert in the global Supply Chain. You work closely with internal stakeholders and IT teams to ensure, that Supply Chain 4.0 technologies are creating business value and supporting our journey to become a leading global MedTech company. With expertise, you act as a senior expert for planning technology solutions in the area of Supply Chain and provide functional leadership and operations excellence with execution of global SC operations in the SC Centre of Excellence Main Accountabilities Acts as product owner for global supply chain tech applications (Digital Planning, Control Tower) Collects business requirements, fosters their prioritization and decisions Steers their execution as central interface to IT as business representative Works with IT solution delivery and operation teams Develops change requests Conducts critical operations tasks in business responsibility (e.g., user authorization, data accuracy checks/ reports, etc.) and ensures stable operations Manages transitions, rollouts and lifecycle projects for specific solutions from business side Ensures up-to-date documentations, trainings, change management Manages solution-specific roadmap/ feature backlog Leads as key contact/ trainer for global (key) user community for adoption Acts as advisor to project teams and manages risks/ mitigations Qualification Requirements Postgraduate degree in a relevant subject or an equivalent combination of relevant experience and education and/ or training Experience in positions in the area of Solution Management as business owner/ product owner of IBP, Control Tower, WMS, ERP or similar solutions Proven know how about solution functionality, preferably SAP, o9 5- 10 years work experience preferred Competencies & skill Requirements Understanding of operations value chains and business acumen Possess understanding of key operations-related business process (e.g., PLAN, SOURCE, MAKE, DELIVER), process and performance management Confidence in presenting to various audiences, in English, Japanese a plus Excellent levels of spoken and written English and experience preparing reports Strong interpersonal skills and ability to build trust and productive relationships Well-organized, with project management skills and an ability to establish and work to priorities Willingness to travel domestic and international (< 20-40%)
Roles & Responsibilities For domestic and international internal organizations, develop AI solutions ( including LLM-based AI ) for efficiency improvement, as well as image and multimodal AI for products, following the process below. Understand needs and problems, identify issues with the challenges being faced. Organize requirements for the issues identified Collaborate with technical AI experts within the organization to explore solutions and strategies that address the issues and meet the requirements. Propose optimal solutions to clients, considering not only performance but also what the goals are. Development of AI/SW Solutions and Leading projects Work with AI experts within the organization to complete the development of AI/SW solutions. LLM utilization: Summarize, analyze, and aggregate large datasets from clients using AI to reduce workload and improve efficiency. Experience in Image-based AI utilization: Use AI to analyze endoscopic images (e.g., detecting organs, observing conditions). Depending on the situation, participate in approximately 1–4 projects annually. Manage projects to ensure that assigned projects progress appropriately. Experience & Education Requirements: Technical Skills: Minimum 8-10 year of overall experience which includes 5+ years of experience as a Lead 3+ of experience in SW development, including requirements analysis, design, coding, and testing phases. Experience in Artificial Intelligence (AI): Knowledge of AI (coding experience in Python and others is preferred), including need analysis, problem identification, technical team collaboration, planning and execution Should have worked on Product development companies Expatriate: (preferred) experience in either Japan, Europe and the US. Education: BCS/MCS or equivalent. Must have Japanese conversational level proficiency. Good Communication skills with experience in cross-border communication with Japan, Europe, and the US.
Roles & Responsibilities: Respond to the globalization efforts in SW development infrastructure services System migration due to the company's policy of discontinuing the data centre Operations and service provision after system migration Global service desk support (handling developer inquiries, application reception, first-level troubleshooting, etc.) Experience & Education Requirements: Work Experience: Minimum 5 years of overall experience Over 3 years of experience in SW development or operation of SW development infrastructure leader, Basic knowledge of software development, configuration and operation of Windows servers, Linux servers, web systems, and database systems. Container technology Education: Bachelor's degree or higher Good Communication skills with experience in cross-border communication with Japan, Europe, and the US is preferred
Roles & Responsibilities: Respond to the globalization efforts in SW development infrastructure services System migration due to the company's policy of discontinuing the data centre Operations and service provision after system migration Global service desk support (handling developer inquiries, application reception, first-level troubleshooting, etc.) Experience & Education Requirements: Work Experience: Minimum 10 years of overall experience and 3+ years lead experience Over 3 years of experience in SW development or operation of SW development infrastructure leader, Experience in strategic planning, project management, and leadership Basic knowledge of software development, configuration and operation of Windows servers, Linux servers, web systems, and database systems. Container technology Education: Bachelor's degree or higher Must have Japanese conversational level proficiency Good Communication skills with experience in cross-border communication with Japan, Europe, and the US is preferred
The primary role of the Global Integrated Business Planning (IBP) Manager is to support the Global IBP Lead and the relevant stakeholders in establishing and running the IBP Process for the assigned Division or Business Unit (BU). More specifically, the IBP Manager focuses on coordinating activities, ensuring process adherence, and driving continuous improvement to achieve alignment between demand, supply, financial planning and strategic objectives. Responsibilities: Process Design Support the Global IBP Lead and BU Stakeholders in designing the IBP Review. Continuously improve process design and supporting templates Translate cross-industry best practices into implementable process improvement for the organization Solicit improvement input from all IBP stakeholders and filter them into design improvement of the global standard and templates Support the Global IBP Lead in acting as organization’s thought leader in the domain of IBP. Stay abreast of latest cross-industry best practices, connect with relevant external thought leaders and represent the organization’s IBP experience in external forums Process Implementation and Execution Establish all IBP Reviews as per pre-agreed roadmap. Drive the continuous build-up and improvement of all process steps in order to reach the targeted process maturity level Support the Global IBP Lead in leading all relevant stakeholders through the change journey to achieve best-in-class process maturity Coordinate training, workshops, and change management activities to drive adoption. Identify process gaps and propose enhancements to improve IBP maturity. Collaborate with relevant stakeholders in improving quality and meaningfulness all of data sets fed into the IBP process Prepare material to support all IBP Reviews and support Review owners in selecting focus areas for effective decision making Facilitate or co-facilitate the assigned IBP Reviews for effective decision making Pass on key outcome and escalations across IBP Reviews, including short-term execution reviews (S&OE), for full end2end alignment and seamless decision-making across the process Collaboration Set the highest collaboration standard with all relevant business and functional teams, with particular focus on Global BUs, Global Finance and Operations teams Support and counsel the BU Leaders in leveraging the IBP framework to achieve the defined strategic goals Key Requirements: Education: Master in Business or Engineering studies or equivalent work experience Experience: At least 10 years of Supply Chain, Strategy or cross-functional professional experience. At least 5 years of prior experience at Sr Manager or Director level in building up IBP Process in global, complex organizations Skills: Leadership: Stakeholder management, Collaboration, Results Oriented Functional skills: process design and implementation, IBP/S&OP, Demand/Supply Planning, Strategy Deployment, Consulting senior leaders Flexibility to attend calls covering multiple time-zones Ability to travel up to 15%. We are open to all candidates within any Asia Pacific countries where Olympus has a legal entity presence in same country. We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.
About Us We at Olympus are an equal opportunities employer and we are committed to ensuring that no applicant or employee receives less favorable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown. About the Role Global Supply Chains are rapidly evolving and to remain competitive Olympus must innovate and digitalize its internal processes. As a Supply Chain Data Architect at Olympus, you will play a critical role in this transformation by designing, implementing and optimizing data products for the global supply chain organization. You will work closely with internal stakeholders and IT teams to ensure that the data products we deliver are of the highest quality and support our journey to become a leading global MedTech company. This role requires deep understanding of supply chain processes, data management, and advanced analytics to ensure data-driven decision making across the supply chain organization. Primary Roles & Responsibilities Incubate and continuously improve our data analyst/scientist services for SC function and builds an actionable data & analytics value proposition Model, Develop, Monitor, and Improve data products for the Supply Chain domain in a mutual exchange with the analytics business partners and the data global team. Participates in relevant Supply Chain projects as a data integration lead Translates master/transactional data strategy, mission, and vision into actionable governance priorities and facilitates execution Provides trainings on SC Data & Analytics (e g., tool, methods) Supports with data requirement gathering processes, including data quality metrics and acts as SME in projects with Bl aspects Leads from SC perspective the introduction of data management improvements (process, tools, others) Drives adoption of governance policies, standards, and procedures for the Supply Chain Data & Analytics domain Collaborates as a senior advisor to project teams, IT & Olympus leadership functions/ BUs globally Acts proactively with a continuous improvement mindset to enhance overall data architecture at Olympus Job Qualification Requirement Bachelor's or Master's degree in a relevant subject, e.g. Computer Science, Industrial Engineering, Supply Chain Management. Demonstrated experience in global organization with intercultural/management skills At lease 5 years experience in common technical skills/techniques (SQL, Python, ETL Tools), data warehouses/data lakes (Snowflake, Synapse, others), and visualization tools (Microsoft PowerBl, Tableau, others) Possess understanding of key operations-related SCM business process (e.g., PLAN, SOURCE, MAKE, DELIVER) and performance management Strong facilitation, consultation, and convening skills and project experience. Training and change management experience is a plus Confidence in presenting to various audiences in English (Japanese a plus) Excellent levels of spoken and written English and experience preparing reports Strong interpersonal skills and ability to build trust and productive relationships Well-organized, with project management skills and an ability to establish and work to priorities Ability and willingness to travel (max 20%) Expected Competencies DECISION QUALITY - Making good and timely decisions that keep the organization moving forward. - BALANCES STAKEHOLDERS - Anticipating and balancing the needs of multiple stakeholders. - CULTIVATES INNOVATION - Creating new and better ways for the organization to be successful. - STRATEGIC MINDSET - Seeing ahead to future possibilities and translating them into breakthrough strategies. - DRIVES RESULTS - Consistently achieving results, even under tough circumstances. - MANAGES CONFLICT - Handling conflict situations effectively, with a minimum of noise. - DEVELOPS TALENT - Developing people to meet both their career goals and the organization's goals. - DRIVES ENGAGEMENT - Creating a climate where people are motivated to do their best to help the organization achieve its objectives. - INSTILLS TRUST - Gaining the confidence and trust of others through honesty, integrity, and authenticity. - SITUATIONAL ADAPTABILITY - Adapting approach and demeanor in real time to match the shifting demands in different situations