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Responsibilities Identify, troubleshoot, and resolve hardware, software, and network-related issues for end-users. Act as the primary contact for the IT Service Desk, ensuring timely response to customer issues. Follow up with clients to confirm their IT systems are fully operational after troubleshooting. Adhere to IT department strategies, processes, policies, and procedures. Provide out-of-hours support when required (on-call hours). Suggest opportunities for cost reduction and value improvement. Requirements 02 years of IT Help Desk support experience. Hands-on experience with Windows OS. Knowledge of improving performance of laptops/desktops. Experience or knowledge of Windows Administration. Configuring and troubleshooting printers. Familiarity with Office 365, SharePoint, OneDrive, MS Teams, and other MS products. Knowledge of Azure (advantage). Ability to work independently or in a team with limited supervision. Strong analytical, problem-solving, and communication skills. Good organizational skills and attention to detail. Key Skills Hardware troubleshooting & maintenance (PCs, laptops, printers, peripherals). Software installation, configuration, and issue resolution. Network troubleshooting (LAN, WAN, Wi-Fi, VPN, DNS, DHCP, IP addressing). Operating systems knowledge (Windows, Linux, macOS). Remote desktop tools & IT Service Desk systems (ServiceNow, Jira, Zendesk). Cybersecurity basics (antivirus, firewalls, data protection policies). The Face to Face Interview will be scheduled between 8th to 16th September for the shortlisted candidates .