OffShore Remote // Opera Cloud Hotel Operations Analyst

Title - Opera Cloud Hotel Operations Analyst Support

offshore

6 months with ext

Remote Central Time Zone

Must have Hotel Operations exp.

Must have hands on exp. with Opera cloud

Opera Cloud Administration back must have

Opera Cloud Business Analyst

working in a ticketing system ServiceNow

Core Requirements

Hands-on experience with Opera Cloud PMS

• Must have practical experience using Opera Cloud for hotel operations.
• Experience in Opera Cloud administration is a

  must-have

  .

Hotel Operations Experience

• Should have worked in hotel operations, preferably in multiple hotel departments like front desk, reservations, or revenue management.
• Understanding of daily hotel processes is critical.

Business Analyst Skills

• Ability to understand business requirements and translate them into PMS configurations or processes.
• Experience in documenting workflows and supporting operational processes.

Ticketing System Knowledge

• Experience working in

  ServiceNow

  or similar ticketing/incident management systems.
• Comfortable handling tickets related to PMS issues and coordinating with support teams.

Communication & Support Skills

• Ability to liaise with hotels globally and provide expert guidance.
• Coordinating with Oracle (Opera) support as needed.