Officer - Operations Support Analyst

As an Officer - Operations Support Analyst 2 (Internal Job Title: Ops Support Analyst - C10) based in Chennai, India, you will be responsible for the following tasks: - Track, manage and work workstreams within the required Service Levels - Complete a Balance Sheet & P&L review - Be an escalation contact between analysts and the business - Oversight of the function to ensure all activities are completed within timeframe - Assist with process reviews relating to policy changes - Process journal entries, following the documented process - Sanction Screening and disposition of alerts - Manage different work queues and assist with the production of department MIS and reporting - Takes personal responsibility for own performance, identifying enhancements to processes that realize tangible benefits - Delivery of a high level of customer service to internal customers - Complete a comprehensive Balance Sheet & P&L review, being able to verify and identify balances and troubleshoot inconsistencies - Produce Journal entries for Month end accruals, legal and PPI reserves and corrective ledgers - Support the business with KPMG audit, by identifying and providing supporting documentation to KPMG as requested - Coordinate ledger transactions with Ops teams - Should have good knowledge in Cross border transfers - Should possess knowledge in US Compliance and Sanction procedures - Follow through tasks and take ownership to ensure they are completed to the required standards - Adhere to policies, standard framework decided stated by the company to meet client need - Meeting all Control and Compliance requirements and updating procedures as required - Ensure day to day operations are performed and SLAs are met as per agreed for all businesses - Timely and accurate processing - Timely escalation on incomplete/delayed processing Qualifications Required: - Bachelor's degree with minimum 5-7 years of banking experience is preferred - Hands-on experience with funds transfer system like Flexcube, CitiDirect - Flexible to work in UK/US time zone and holidays - Excellent communications skills, both verbal and written - Good Microsoft skills including Excel, Word, and Outlook - Knowledge of risk & controls to resolve first level escalated inquiries - Computer literate and ability to grasp several in house systems quickly - Demonstrates collaborative competency If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi.,