Manages a team of software engineers and quality assurance analysts, guiding application development projects for assigned products. Partners with Product Teams to understand market requirements and provide recommendations of technical alternatives to best reach company and product goals. Listens to clients through regular communication and meetings, and drives projects to completion based on system and customer requirements. Coaches and develops direct reports. Key Responsibilities & Duties (essential to the job): Leads and manages the Application Development team of software engineers and quality assurance staff. Trains and develops direct reports to achieve departmental objectives, assigns individual and team goals, provides guidance on priorities, and provides timely feedback on performance through both informal and formal review sessions. Communicates with cross functional teams on a regular basis to receive feedback and evaluate and identify alternative technical application solutions. Researches and understands the market requirements OEC products, including target environment, performance criteria, and competitive issues. Suggests technical approaches on projects to the director and other management members. Manages project/product activities including design, implementation, and maintenance of multiple product modules/sub-systems. Develops and implements procedures and controls to guide developmental activities of various projects within the business unit. Identifies resource requirements for development activities, and manages multiple concurrent related activities. Suspends and resumes activities as priorities shift, and quantifies risk when contingency planning is needed. Serves as primary liaison between Information Technology and other departments within OEC when working to achieve goals on a specific product line. Coordinates problem verification and resolution, release testing, and support for assigned products. Participates in, facilitates, and leads team (internal) and client (external) meetings to set expectations, review timeline and goals, and delegate project responsibility. Assists the director with departmental budget as well as strategic and functional plans. Removes barriers for direct reports on a proactive basis and researches and resolves roadblocks that may arise during development activities. Education: A bachelor degree from an accredited college or university is required, with a focus in Computer Science, Technology, or related discipline. In the absence of a degree, equivalent work experience directly related to the key responsibilities of the role will be considered as a substitute for the degree. Experience, Skills and Key Competencies: At least 13 years of progressively responsible experience in a software development role is required, plus a proven background understanding business requirements and providing effective technical solutions, and at least 4 years of management experience leading a team of direct reports. Must also be able to demonstrate the following skills and abilities: Proven ability to lead diverse teams, and create an engaging and positive culture that empowers others to do great work. Experienced in Agile methodologies for project management and software delivery. Excellent verbal and written communication skills, with the ability to effectively tailor communications to a specific audience or call to action. Able to manage and lead at both a daily operational level with direct reports, as well as at a strategic level with OEC leadership. Strong interpersonal skills, with the ability to develop collaborative working relationships within and across teams. Can apply principles of analytical thinking to define and solve complex problems. Perks and Benefits: Competitive salary and benefits Group Medical Insurance ICICI Bank Multi Wallet Collaborative workspace Flexible working hours Hybrid working model What Makes Working at OEC Awesome? We have a new OEC Technology Centre of Excellence in Chennai, India! Our team is beyond thrilled to work with the new office, but we’re even more excited for the innovation and creativity that this living space will certainly inspire! We believe in surrounding ourselves with not only the best and the brightest individuals, but those that are unique and purpose-driven in all that they do. OEC India has been selected as one of the ‘Top 25 Safest Workplaces in India’ by KelpHR. OEC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, creed, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information or characteristics, marital status, familial status, veteran or military status, status regarding public assistance, membership or activity in a local commission, or any other protected status in accordance with applicable federal, state and local law.
Job Summary/Objective Serves as a subject matter expert for assigned Customer Relationship Management (CRM) systems, business applications, and integrated platforms. Partners with internal customers to bridge the business needs with the business applications' capabilities. Defines, configures, customizes, tests, and delivers business application enhancements to meet short- and long-term business objectives. Liaises with service providers and/or internal software developers to implement enhancements and customizations. Creates and delivers training materials to drive the adoption of business applications across the organization. Key Responsibilities & Duties (essential to the job) Collaborates with stakeholders to gather, analyze, and document business requirements related to CRM systems, processes, and data. Recommends innovative solutions to meet business requirements. Seeks and implements application-ready features and functions, proactively, to improve the end-user experience; formulates processes and guidelines to support a cohesive system across all user groups. Defines, designs, and performs application configurations and basic customizations that fulfill user requirements; works in conjunction with software engineers when advanced customization and software development is required. Creates and executes unit, integration, and regression test plans to ensure all enhancements meet the highest quality standards. Monitors and assesses the CRM system's performance, gathers feedback, and recommends system enhancements and improvements. Collaborates with internal teams to transform complex business and functional requirements into technical solutions; provides thoughtful work-level estimates for cost/benefit analysis, and recommends alternate solutions to meet business needs when more appropriate. Supports internal customers through assigned business applications/module(s) and integrated applications (e.g., marketing automation platforms, customer success platforms, artificial intelligence sales tools, sales territory management tools, etc.). Resolves inquiries by coaching users on working within the existing applications; supports end-user requests for reports, Key Performance Indicators (KPIs), dashboards, and other ad hoc needs. Guides and advises users when change requests are needed for more involved system customizations. Provides guidance and support to end-users, ensuring that business applications adhere to consistent usage conventions, best practices, and data integrity, while ensuring compliance with data privacy and security regulations and implementing protective measures for customer data. Serves as the primary contact and liaison for global customer-facing teams. Assists in maintenance and technical support of business applications; troubleshoots issues by identifying root causes and viable resolutions; drives continuous improvement activities to prevent future system issues. Develops and maintains reporting and analytics capabilities within the CRM system to track performance, customer behavior, and critical metrics. Creates and maintains training materials that educate end-users on how to work with business applications and train users to drive adoption, usage, and best practices. Identifies, evaluates, and recommends new or additional technologies to support and improve business processesinterfaces with software vendors and suppliers supporting business application software. Education A bachelor’s degree from an accredited college or university is required, with a focus in on Technology, Accounting, Business Management, or a related discipline. In the absence of a degree, equivalent work experience directly related to the role's key responsibilities will be considered a substitute for the degree. Experience and Skills: At least 6 years of experience supporting enterprise business applications, with a proven track record leading, performing, and implementing Microsoft Dynamics CRM enhancements, including user interface customization, workflow, dialog configuration, building business process flows, creating custom entities and fields, managing user access and permissions across multiple business units, and integrations with third-party applications. Prior experience working directly with Microsoft Dynamics CRM, Microsoft Dynamics NAV, and other ERP platform solutions. Ability to perform high-level strategic systems analysis. Ability to coach and mentor junior-level team members. Can work proactively and independently under limited supervision to drive work forward. Portrays strong business acumen and OEC product and service knowledge. Must have skills CRM Dynamics Expertise/Experience Understanding of CRM modules & workflows (Sales, Marketing, Customer Service, etc.). Functional experience of CRM enhancement and customization projects Requirements Gathering & Documentation Writing business requirement documents (BRDs), user stories, functional specs, and process flows. Effective communication with stakeholders and technical teams Change management and user training Nice to have skills Familiarity with API integrations and middleware tools. Knowledge of Agile/Scrum methodologies. Tools: Excel, Visio Perks and Benefits: Competitive salary and benefits Group Medical Insurance ICICI Bank Multi Wallet Collaborative workspace Flexible working hours Hybrid working model
Job Summary/Objective Serves as the key decision maker and influencer on application technology solutions, direction, and roadmap for OEC. Creates proof of concepts and explores new technologies to align technology modernization and growth with key business initiatives. Contributes to forums, technology community events, conferences, open source projects, and other means that provide OEC with a voice in the local and national technology community. Key Responsibilities & Duties (essential to the job) Provides leaders within the organization with technology blueprints, options, and impacts for technology and/or business challenges. Introduces new technologies, methodologies, and processes to OEC; keeps informed on new technologies and establishes justification for applicable uses within OEC. Presents technologies and analysis to management to determine purchase and usage. Advises technology and product teams that design, engineer, and rollout operational readiness of new products, capabilities, and features. Drives technology modernization through creation of repeatable patterns, auditing technology currency for the organization, and identifying modernization opportunities in the OEC technology radar. Influences code standards, review processes, and design patterns. Drives architectural standards, processes, and activities. Refines requirements based on user/client needs, cost, and required integration with existing applications, systems, or platforms. Supports the process of the software development life cycle (SDLC) by ensuring architecture is supportive of project scope and estimates in alignment of company objectives to complete in a timely, cost effective and efficient manner. Researches industry best practices and trends. Explores new technologies and solutions with a hands-on approach; conducts proof-of-concept activities to assess technical solutions. Partners with other enterprise groups such as infrastructure and data services to ensure consistency amongst solutions. Builds strong internal partnerships. Maintains continuous, open, consistent professional communication with customers, peers and team members. Supports OECs strategic future, culture and leadership practices. Leads technical proof-of-concept efforts on an individual or team basis; acts as lead on proof-of-concept projects. Leads the discussions around solving technical and organizational problems as they arise. Influences and assists on the resolution of complex technical support issues; participates on “tiger” teams to resolve root cause of persistent issues/incidents. Education A bachelor’s degree from an accredited college or university (or international equivalent) with a focus in Information Technology, Computer Science or related discipline. In the absence of a degree, equivalent work experience directly related to the key responsibilities of the role will be considered as a substitute for the degree. Experience, Skills and Key Competencies At least 14 years of experience in designing and programming of complex software applications is required, to include a background working with modern application architecture principles and design patterns, proven experience in successful end-to-end system design, and expertise in Microsoft .NET, C#, .Net core, .Net Framework, Design architecture /Patterns, HLD, LLD, AWS, relational database design and querying concepts, JavaScript frameworks such as Vue.js, Angular, React, virtualization/container technologies such as Docker, and Web APIs and microservice patterns. Must also be able to demonstrate the following skills and abilities: Ability to communicate and collaborate across teams and build relationships to solve challenges. Understanding of the full project development life cycle. Exceptional analytical and problem-solving skills. Strong business acumen. Able to collaborate with technology and product associates at all levels. Ability to work independently to identify complex production problems and propose resolutions. Skilled at bringing clarity in a complex environment or ambiguous situations. Perks and Benefits: Competitive salary and benefits Group Medical Insurance ICICI Bank Multi Wallet Collaborative workspace Flexible working hours Hybrid working model What Makes Working at OEC Awesome? We have a new OEC Technology Centre of Excellence in Chennai, India! Our team is beyond thrilled to work with the new office, but we’re even more excited for the innovation and creativity that this living space will certainly inspire! We believe in surrounding ourselves with not only the best and the brightest individuals, but those that are unique and purpose-driven in all that they do. OEC India has been selected as one of the ‘Top 25 Safest Workplaces in India’ by KelpHR. OEC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, creed, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information or characteristics, marital status, familial status, veteran or military status, status regarding public assistance, membership or activity in a local commission, or any other protected status in accordance with applicable federal, state and local law.