Greet and welcome customers in a professional manner. Answer and direct phone calls or WhatsApp messages promptly. Schedule appointments, manage booking slots, and coordinate with service staff. Maintain records of customer visits, services, and payments. Handle billing, invoices, and payment receipts. Manage customer feedback, complaints, and escalate issues when necessary. Maintain cleanliness and presentation of the reception area. Update daily reports and assist the manager with administrative tasks. Promote services, offers, and membership plans to customers.