2.0 - 6.0 years

5 - 7 Lacs

Mumbai, Maharashtra, India

Remote

Work with stakeholders across Nykaa to define the Catalogue Quality program road- maps. Handle the day-to-day volumes of the assigned tasks and ensure the given SLAs (Service Level Agreement) are met as per quality standards. Maintain records of day-to-day work by updating trackers to reflect work done. If there is a possible default on SLAs (Service Level Agreement) or quality, flag the escalation in time to the manager or lead. Communicate with Nykaa team via business mail, collect business requirements and reflect on daily operation to improve catalogue quality and customer online experience. Daily & Monthly Reporting and Analysis on the work and category assigned. Check product attributes are correctly mapped by catalogue associate for new and existing catalogue. Check for correct price application by price team on new and existing catalogue. Check for Image quality as per Nykaa Catalogue guidelines. Check HTML descriptions coding and placement. Troubleshoot and fix issues arising due to product configuration on website. Expected to work from home on assigned activities needing closure. Basic Qualification: Good written and reading skills in English Good communication skills - ability to communicate with internal/external stakeholders clearly and concisely. Graduation Degree. MS Excel proficiency - ability to mine voluminous data for specific detail according to instructions provided. Familiarity with navigating the internet - research techniques on the internet and finding required information quickly Strong learning ability Ability to work under pressure with high volume workloads or complex circumstances while adhering to SLA s.

Posted 1 month ago

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