Customer Support Representative Key Responsibilities: Respond to user inquiries through the in-app support tool. Monitor and prioritize incoming tickets to ensure timely responses and resolutions. Assist with onboarding and educating new users when necessary. Guide users through app features and help them resolve any functional or usability issues. Troubleshoot technical problems that users face and provide clear, step-by-step solutions. Report bugs and issues to the technical team with detailed documentation. Create and update help center articles, FAQs, and user guides. Provide feedback to the technical team based on recurring user concerns. Contribute to improving support processes, reducing ticket volume, and enhancing the customer experience. Requirements: 2+ year of experience in customer support, preferably for a mobile or web application. Strong written and verbal communication skills. Ability to understand and explain technical concepts in a user-friendly way. High level of empathy, patience, and a customer-first mindset. Excellent problem-solving skills and attention to details. Comfortable working in a fast-paced, remote, and collaborative team environment. Work Schedule: This role requires working night shifts to support customers in global time zones. Candidates must be comfortable with a rotational schedule , including weekends and holidays , as needed.
React Developer (4+ Years Experience) Location: Gurgaon / Remote / Hybrid (India) Employment Type: Full-time About North Rose Technologies LLP North Rose Technologies LLP is a dynamic IT & digital solutions firm based in Gurugram, India. We specialize in delivering high-end software development, web & mobile apps, and digital marketing solutions that drive meaningful growth for our clients. At North Rose, we combine creativity, technology, and data to build scalable and impactful products. What You’ll Do Architect, develop, and maintain front-end web applications using React.js and TypeScript Translate UI/UX designs into high-quality, responsive, and reusable components Manage application state with Redux (or equivalent) Write modular, clean, and maintainable JavaScript (ES6+) code Structure styles using HTML5 , CSS3 , Bootstrap (or similar CSS frameworks) Collaborate in version control workflows (Git, GitHub/GitLab/Bitbucket) Participate in code reviews, refactoring, and improving code quality Work with CI/CD pipelines to automate build, test, and deployment Optimize application performance and ensure cross-browser & cross-device compatibility Integrate RESTful APIs and manage asynchronous data flows What We’re Looking For Must-Have Skills & Experience 4+ years of professional experience in front-end development Strong command over JavaScript (ES6+) Hands-on experience with React.js and Redux Proficiency in TypeScript to drive scalable projects Solid fundamentals in HTML/CSS , responsive web design Experience working with Bootstrap or equivalent CSS frameworks Familiarity with version control systems (Git) Experience in CI/CD pipelines and deployment workflows Strong debugging, problem-solving, and performance tuning skills Attention to detail, code quality, and best practices Nice-to-Have / Bonus Exposure to Next.js / SSR frameworks / React Native Experience with testing libraries & frameworks (e.g. Jest, Cypress) Knowledge of GraphQL or other API paradigms Experience working in Agile / Scrum teams Familiarity with serverless architectures / cloud deployment What You’ll Gain Opportunity to work on meaningful projects for clients across various domains A growth-oriented environment: learn, experiment, and take ownership Competitive compensation, performance-based incentives & benefits Flexible work arrangements (onsite / remote / hybrid) A collaborative team culture that values innovation, transparency, and quality Application Process Resume & Portfolio Submission Technical Coding Assignment / Take-home Project Technical Interview(s) (React, Data Structures, Architecture) Culture-fit & Final Round with Leadership Offer & Onboarding
We're Hiring: Laravel Developer (Livewire + Tailwind) Remote | Hybrid – Gurgaon | Full-Time | Experience: 3–5 Years North Rose Technologies is looking for a Laravel Developer with hands-on experience in Livewire, Tailwind CSS, and Alpine.js to join our growing team. If you’ve built or scaled CRM or SaaS-based platforms , we want to hear from you. Please note: This is a Work-from-Home position for now, but will transition to a hybrid model based out of our Gurgaon office . Key Responsibilities Build and maintain robust web applications using Laravel, Livewire, and Tailwind. Collaborate with product and UI/UX teams to translate business requirements into scalable features. Write clean, reusable, and well-documented code. Optimize application performance and troubleshoot issues as they arise. Integrate APIs and third-party services as required. Participate in code reviews, sprint planning, and Agile ceremonies. Required Skills & Experience 3 to 5 years of strong experience in Laravel (including Eloquent, Queues, and Events) . Proficient with Livewire , Tailwind CSS , and Alpine.js . Hands-on experience building or maintaining CRM or SaaS-based systems . Good understanding of component-based architecture and backend/frontend integration. Familiarity with Git and modern development workflows. Ability to write secure and optimized queries and code. Bonus Experience with multi-tenant SaaS architecture. Understanding of CI/CD pipelines and deployment workflows. Familiarity with Inertia.js or Vue.js.