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Sr. Engineer Tech Support Selective Global Search

10.0 - 13.0 years

15 - 30 Lacs

hyderabad, pune, bengaluru

Work from Office

Role & responsibilities Perform system configurations, MACD (Moves, Adds, Changes, Deletes) on Nortel platforms. Administer and maintain Nortel voice infrastructure and network components. Apply firmware and software patches/upgrades. Manage user profiles, extensions, voicemail, and hunt groups. Follow ITIL practices to manage incidents, problems, and changes. Document and escalate issues to L3/Nortel vendor support when required. Participate in change review meetings and prepare change request documentation. Coordinate with cross-functional teams (network, IT infra, vendors) for issue resolution. Provide guidance to L1 team members and assist with knowledge transfer. Communicate status upda...

Posted 1 month ago

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