Non voice process

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Fashnear Technologies Pvt. Ltd

2 - 3 Lacs

Hyderabad

Posted:4 hours ago

Job Description

We are looking for a detail-oriented and tech-savvy Non-Voice Executive to join our growing BPO team. In this role, you will be the primary point of contact for customers via Chat and Email. Your goal is to provide high-quality solutions, resolve queries efficiently, and maintain a high level of customer satisfaction—all without picking up a phone.

Key Responsibilities

Customer Interaction: Handle a high volume of inbound customer queries through live chat and email platforms.

Problem Solving: Identify customer needs, troubleshoot issues, and provide accurate solutions using our internal database.

Data Accuracy: Document all interactions clearly in the CRM system to ensure seamless follow-up.

Multitasking: Manage 2–3 simultaneous chat windows while maintaining a fast response time

Quality Compliance: Follow standard operating procedures (SOPs) to ensure every response meets company quality and "Tone of Voice" standards.

Age limit -18-32 years

We only have walking interviews

Pay: ₹18,000.00 - ₹30,000.00 per month

Benefits:

Provident Fund

Work Location: In person

Skills Required

NON Voice BPO Customer Satisfaction Customer Interaction Inbound Customer Queries Live Chat CRM Windows Quality Compliance Standard Operating Procedures Provident Fund

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Job Type

Part Time

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Non voice process