Non-IT Help Desk Executive (female)

A Non-IT Help Desk Executive is responsible for providing support and assistance to customers or employees regarding non-technical issues, ensuring efficient resolution of inquiries and maintaining high levels of customer satisfaction. You will respond promptly to inquiries via phone, email, or in-person, addressing questions related to company policies, services, or products. Identifying, troubleshooting, and resolving non-technical problems will be essential, escalating complex issues to appropriate departments when necessary. Maintaining accurate records of customer interactions, complaints, and resolutions will also be part of your duties to track patterns and improve service quality. Collaborating with other departments is crucial to ensure cohesive and comprehensive support for all customer or employee concerns. Gathering feedback from users to recommend process improvements and enhance overall service delivery will also be a key responsibility. To qualify for this role, you should have a Bachelor's degree in Business Administration, Communications, or a related field. Prior experience in customer service or administrative roles is preferred. Excellent verbal and written communication abilities, strong problem-solving skills with attention to detail, proficiency in using standard office software and customer relationship management (CRM) systems, and the ability to manage multiple tasks and prioritize effectively are essential skills required for this position. This role plays a pivotal role in ensuring that non-technical issues are addressed efficiently, contributing to the smooth operation of the organization and the satisfaction of its stakeholders. The job type is full-time and permanent, offering benefits such as health insurance and Provident Fund. The work shift is during the day from Monday to Friday, and the required experience for this position as a Non-IT Help Desk Executive is 3 years. The work location is in person.,