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Senior Escalation Specialist Whizdm Innovations

5.0 - 8.0 years

5 - 10 Lacs

bengaluru

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Job Summary: We are seeking a Senior Escalation Specialist to manage and resolve high-priority customer complaints and escalations with a focus on ensuring customer satisfaction and process excellence. The ideal candidate will serve as the bridge between customers and internal teams, driving swift resolutions, maintaining SLA compliance, and continuously improving the escalation process to enhance the overall customer experience. Key Responsibilities: Receive, analyze, and manage escalated customer complaints, particularly those raised to the RBI or requiring Internal Ombudsman review. Conduct thorough, in-depth investigations into complex issues to determine root causes. Ensure all escalate...

Posted 1 day ago

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