NISSAN DIGITAL INDIA LLP

- Identify opportunities and performance gaps on an outlet level based on sales reports, segment & grade mix, lost sales, KPI benchmarking etc. - Identifying gaps & taking corrective actions at dealerships. - Review sales consultant performance and efficiency with management & define action plans. - Review Sales Funnel data (Enquiries, Test Drive ratio, Closing ratio) to identify breakdowns and support the development of countermeasures incl. sharing best practices. - Review VDM levers (volume bonus) with outlet management, build business cases to support investments and communicate the profit opportunities associated with target achievement. - Forecast month end Wholesale & Retails landing on a weekly/monthly basis to improve NSC's forecast accuracy. - Support in the development of outlet level business plans incl. capacity & resource requirements on an annual basis with quarterly updates on progress. - Review the Nissan Intelligent choice (Certified Pre-Owned) performance and opportunities of the used car business. - Marketing. Deploy monthly strategy (incl. commercial actions, tactical campaigns, media plan & new launches). - Strive to ensure adequate Working Capital (Fund) management at the dealership. - Should be having adequate knowledge of working capital management for placing orders & how will it get executed. - Review outlet marketing plans including advertising spend as well as assess the effectiveness of their efforts. - Provide recommendations on new & innovative ways to enhance marketing efforts. - Periodically review CRM activity; support dealership on reputation management, digital markets and improving prospecting & lead management tactics. - Support dealership and national efforts through the assistance at auto shows as well as local activities. - Incentives. Educate dealership personnel on current incentive programs for customers, sales associates and outlet. - Ensures that dealership personnel comply with rules and requirements. Carflow Management: - Review carflow to ensure sufficient stock levels are maintained to attain retail targets. - Consistently manage vehicle ordering and allocation process (WS) at an outlet level & analyze outlets car mix demands. - Review aged inventory concerns and support development of tactics to retail expeditiously. Business Management: - Routinely review financial statements with dealer sales management to monitor operating efficiency, increased profitability as well as compliance with company standards. - Provide dealer management with benchmarking information in order to showcase potential P/L and Balance sheet related areas of improvement with monthly follow-up plan. Customer Quality: - Ensure Customer Satisfaction through implemented tools (e. - Quick pulse survey, SSI survey, Audit, Mystery shop) at an outlet & employee level to identify deficiencies and support the development and implementation of countermeasures. - Ensure dealer management address specific customer complaints that need to be resolved. - Periodic review of standards and online and offline processes, adhering to Nissan Retail Concept to enhance customer experience and provide consistent brand image at an outlet level.