The Cluster Manager oversees the operations, performance, and profitability of multiple QSR outlets within a designated region. As a strategic leader, you will ensure that each outlet runs smoothly while upholding brand standards, increasing sales, optimizing profitability, and driving exceptional guest experiences across multiple stores. Your proven expertise in managing multiple locations, operational excellence, and strong leadership skills will be crucial in this role. Your responsibilities will include overseeing the daily operations of multiple QSR outlets to ensure consistency and excellence across all locations. You will monitor and optimize operational efficiency, including kitchen processes, service quality, and inventory management across the cluster. It will be your responsibility to ensure that each store complies with health and safety regulations, food hygiene standards, and brand guidelines. To drive sales growth, you will develop and implement local store marketing initiatives and in-store promotions. Monitoring P&L for each store and the cluster as a whole, you will identify areas for improvement and opportunities for cost reduction. Collaborating with store managers to set and achieve sales targets will be essential. You will also analyze market trends and customer preferences to recommend new menu items or changes aligning with customer expectations. In terms of people management, you will lead, mentor, and develop a team of store managers, ensuring they have the necessary tools, training, and motivation to succeed. Overseeing recruitment, training, and performance management of store-level employees within the cluster will be part of your role. You will foster a positive work environment focused on teamwork, employee engagement, and retention while ensuring all staff members are well-versed in guest service standards to deliver exceptional customer experiences consistently. Collaborating with the regional team on menu development and seasonal launches, you will ensure each store's menu aligns with the brand's offerings. Regularly reviewing food and beverage costs, quality control, and presentation standards will be necessary to maintain consistency and profitability across all locations. Implementing effective stock management and control systems will ensure optimal stock levels for food, beverages, and packaging, adapting based on seasonal changes and customer demands. You will monitor customer feedback and implement guest recognition programs to drive loyalty and repeat business. Responding to guest concerns promptly and ensuring a positive resolution will be crucial for ongoing improvement in service. Working closely with the Area/Regional Manager, you will set goals and strategic directions for the cluster and provide regular performance reports, highlighting areas of concern or improvement. Qualifications for this role include a Bachelor's degree in hospitality management, business administration, or related fields (preferred but not mandatory), along with 4-6 years of experience in the food and beverage industry, including at least 2 years in a multi-unit management role (QSR experience preferred). A strong understanding of QSR operations, food safety standards, and customer service excellence is required. Proven track record in managing and developing teams across multiple locations, excellent leadership, communication, and problem-solving skills, and the ability to thrive in a fast-paced environment are also essential. Proficiency in Microsoft Office and POS systems, as well as a willingness to travel regularly between store locations, are important for this role.,