Handling Inbound and Outbound Calls: Answering client queries, promoting services, and making outbound calls to prospective clients. Providing Information: Giving clients detailed information about various visa types, immigration programs, and the process of obtaining them. Generating Leads: Identifying potential clients and nurturing them to become customers. Scheduling Appointments: Scheduling counseling sessions or consultations with senior advisors. Customer Service: Providing excellent customer service, resolving queries, and ensuring client satisfaction. Building Relationships: Establishing and maintaining relationships with clients to encourage repeat business. Collaborating with Teams: Working with other departments, such as operations or counseling, to ensure a seamless client experience. Preferred candidate profile