You will be part of a Last Mile Services team that is responsible for Last-mile Wireless and Wireline Media Feasibility, Delivery and, maintenances, Last-mile Uptime highly available network architectures that meet business objectives and SLAs In this role, you should have excellent problem-solving skills and thorough knowledge of Last-mile broadband vendors across country and help Project Team ensure it LMS delivery right from, Hunting new vendor, Feasibility, Procurement, Documentation and delivery at client premises and after delivery Vendor Relationship and management. Responsibilities: Last-mile Media Feasibility and Vendor management: Search New and establish a relationship with Existing PAN India MBB/ISP vendor for Last-mile broadband delivery and Installation Conduct and ordinate with Existing and new vendor partners for Last-mile media feasibility Conduct feasibility on 4G LTE & on a quality basis. Also maintaining feasibility accuracy Identify problems of Vendor issues and recommend resolutions according SLA and guideline Manage end to end LMS Vendor Lifecycle right from feasibility, onboarding, Vendor Registration, delivery and Support if required End to end vendor evaluation and scoring to be done & The variance between the delivery time quoted by the vendor and the actual delivery time for a single order or a series of orders Taking ownership of customer issues reported via NOC and seeing problems through to resolution Measures the performance of the LMS vendor for SLA ,Uptime and Services Performance Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams & telecom Operator Prepare accurate and timely reports and MIS Document technical knowledge in the form of notes and manuals and maintain jovial relationships with Operator Requirements: Hands-on experience & deep knowledge of Wireless LTE, and Wireline in the enterprise environment. Good troubleshooting skills and identifying/locating the area of the problem. Detailed knowledge and Understanding Vendor procurement and management Proven working experience as a network engineer. Excellent client-facing and internal communication Skills Excellent written and verbal communication skills Solid organizational skills including attention to detail and multi-tasking skills Qualifications: Graduates/ Postgraduates from IT background preferred Job Types: Full-time, Permanent Pay: ₹240,000.00 - ₹350,000.00 per year Benefits: Health insurance Provident Fund Work Location: In person
You will be part of a Last Mile Services team that is responsible for Last-mile Wireless and Wireline Media Feasibility, Delivery and, maintenances, Last-mile Uptime highly available network architectures that meet business objectives and SLAs In this role, you should have excellent problem-solving skills and thorough knowledge of Last-mile broadband vendors across country and help Project Team ensure it LMS delivery right from, Hunting new vendor, Feasibility, Procurement, Documentation and delivery at client premises and after delivery Vendor Relationship and management. Responsibilities: Last-mile Media Feasibility and Vendor management: Search New and establish a relationship with Existing PAN India MBB/ISP vendor for Last-mile broadband delivery and Installation Conduct and ordinate with Existing and new vendor partners for Last-mile media feasibility Conduct feasibility on 4G LTE & on a quality basis. Also maintaining feasibility accuracy Identify problems of Vendor issues and recommend resolutions according SLA and guideline Manage end to end LMS Vendor Lifecycle right from feasibility, onboarding, Vendor Registration, delivery and Support if required End to end vendor evaluation and scoring to be done & The variance between the delivery time quoted by the vendor and the actual delivery time for a single order or a series of orders Taking ownership of customer issues reported via NOC and seeing problems through to resolution Measures the performance of the LMS vendor for SLA ,Uptime and Services Performance Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams & telecom Operator Prepare accurate and timely reports and MIS Document technical knowledge in the form of notes and manuals and maintain jovial relationships with Operator Requirements: Hands-on experience & deep knowledge of Wireless LTE, and Wireline in the enterprise environment. Good troubleshooting skills and identifying/locating the area of the problem. Detailed knowledge and Understanding Vendor procurement and management Proven working experience as a network engineer. Excellent client-facing and internal communication Skills Excellent written and verbal communication skills Solid organizational skills including attention to detail and multi-tasking skills Qualifications: Graduates/ Postgraduates from IT background preferred Job Types: Full-time, Permanent Pay: ₹240,000.00 - ₹350,000.00 per year Benefits: Health insurance Provident Fund Work Location: In person
We are looking for an experienced Assistant Project Manager to manage an organization of key client projects. As our Asst manager project delivery, your job will be to coordinate people and processes to ensure that our projects are delivered on time and produce the desired results. You will be the go-to person for everything involving a project’s organization and timeline. Job Requirements Specific responsibilities include developing detailed project plans, ensuring resource availability and allocation, and delivering every project on time within budget and scope. Asst. Project managers should have a background in business skills, management, budgeting, and analysis. You should be an excellent communicator and comfortable managing multiple tasks. You also need to be a team player and have a problem-solving aptitude. Responsibilities * Coordinate internal resources and third parties/vendors for the flawless execution of projects * Ensure that all projects are delivered on time, within the scope, and within budget * Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility * Ensure resource availability and allocation * Develop a detailed project plan to track progress * Use appropriate verification techniques to manage changes in project scope, schedule, and costs * Measure project performance using appropriate systems, tools, and techniques * Report and escalate to management as needed * Manage the relationship with the client and all stakeholders * Perform risk management to minimize project risks * Establish and maintain relationships with third parties/vendors * Create and maintain comprehensive project documentation Requirements * Great educational background, preferably in the fields of computer science or engineering for technical project managers * Proven working experience as a project administrator in the information technology sector * Solid technical background, with understanding or hands-on experience in network and last mile project delivery. * Excellent client-facing and internal communication Skills * Excellent written and verbal communication skills * Solid organizational skills including attention to detail and multi-tasking skills * Strong working knowledge of Microsoft Office * PMP / PRINCE II certification is an added advantage. Job Types: Full-time, Permanent Pay: ₹450,000.00 - ₹550,000.00 per year Benefits: Health insurance Provident Fund Work Location: In person
Role Overview: We are looking for a dynamic and experienced Project Manager to lead the successful planning, execution, and delivery of key client projects. The ideal candidate will be responsible for end-to-end project lifecycle management, including resource coordination, stakeholder communication, risk mitigation, and ensuring timely, cost-effective, and high-quality project outcomes. Key Responsibilities: Lead and manage end-to-end project delivery across multiple client engagements. Define project scope, objectives, and deliverables, involving relevant stakeholders and ensuring technical feasibility. Create detailed project plans, track progress, manage timelines, budgets, and resources effectively. Coordinate internal teams and external vendors/partners to ensure seamless execution. Identify and manage project risks, changes, and dependencies. Establish and maintain strong client relationships and ensure clear communication at all stages of the project. Monitor and report on project performance using appropriate tools and metrics. Prepare and maintain comprehensive project documentation, including schedules, reports, and compliance records. Drive process improvements to enhance project execution and delivery standards. Ensure adherence to SLAs and quality standards as per company norms. Required Skills and Qualifications: Bachelor's degree in Engineering, Computer Science, IT, or a related field. 7–10 years of hands-on experience in IT project management, preferably in the telecom/networking/SD-WAN domain. Strong knowledge of project lifecycle methodologies and tools (Agile/Waterfall/Hybrid). Proven experience managing technical projects involving last-mile connectivity, SD-WAN, or enterprise networking infrastructure. Excellent communication, interpersonal, and leadership skills. Strong analytical and problem-solving abilities. Adept in using Microsoft Office Suite, Project Management tools (MS Project, Jira, Asana, Trello, etc.). PMP, PRINCE2, or equivalent Project Management certification is a strong plus. Preferred Attributes: Client-facing experience with strong stakeholder engagement and negotiation skills. Ability to manage multiple projects simultaneously in a fast-paced environment. Proactive mindset with a passion for process optimization and innovation. Experience working with cross-functional teams including engineering, operations, and business development. Why Join Nexapp? Be part of an innovative tech company recognized as a Great Place to Work. Work on futuristic technologies in SD-WAN, IoT, and Edge Computing. Collaborate with talented professionals and grow in a dynamic environment. Opportunities to lead strategic transformation projects for major enterprises. Job Types: Full-time, Permanent Pay: ₹600,000.00 - ₹850,000.00 per year Benefits: Health insurance Provident Fund Work Location: In person
Role Overview: You are being sought after to join our team as a Network Support Engineer at our NOC. Your main responsibility will be to provide enterprise-level assistance to our customers. This will involve diagnosing and troubleshooting software and hardware issues, assisting customers with installing applications and programs related to Network & Security WAN solutions. Your role will be crucial in ensuring that our customers receive timely and accurate solutions to their technical problems, thus becoming a trusted resource for them. Key Responsibilities: - Research and identify solutions to software and hardware issues - Diagnose and troubleshoot technical issues, including account setup and network configuration - Ask customers targeted questions to understand the root of the problem quickly - Track computer system issues through to resolution, within agreed time limits - Guide clients through a series of actions via phone, email, or chat until their technical issues are resolved - Escalate unresolved issues to appropriate internal teams as per SLA - Provide prompt and accurate feedback to customers - Utilize internal database or external resources to provide accurate tech solutions - Ensure all issues are properly logged - Prioritize and manage several open issues simultaneously - Follow up with clients to ensure their IT systems are fully functional after troubleshooting - Prepare accurate and timely reports - Document technical knowledge in the form of notes and manuals - Maintain jovial relationships with clients - Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS) - Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations - Monitor performance and ensure system availability and reliability - Provide Level-2/3 support and troubleshooting to resolve issues - Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure - Select and implement security tools, policies, and procedures in conjunction with the company's security team - Liaise with vendors and other IT personnel for problem resolution Qualifications Required: - Proven hands-on network engineering and customer support experience - Ability to diagnose and troubleshoot basic technical issues - Familiarity with remote desktop applications and help desk software like (Zoho, Zendesk, or similar) - Ability to provide step-by-step technical help, both written and verbal - Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS) - Solid understanding of the OSI or TCP/IP model - Hands-on experience with monitoring, network diagnostic, and network analytics tools - Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role Additional Company Details: Nexapp Technologies, headquartered in Pune, India, is focused on SD-WAN, IoT, and edge computing solutions for B2B, M2M, and IoT. With a mission to create and accelerate digital transformation, Nexapp offers Networks as a Service (NaaS) for connecting people, places, and things. Founded in 2014, Nexapp has been recognized as a great place to work and continues to grow while achieving significant milestones in the industry. Note: Graduates/Postgraduates from IT background preferred with 1 to 3 years of experience. CCNA certification is a must, while SDWAN certification is optional but advantageous. CCNA trained individuals can also apply. Benefits: - Flexible schedule - Health insurance - Provident Fund Work Location: In person Job Types: Full-time, Permanent,
As a Network Engineer - L2 Customer Support at Nexapp Technologies Pvt. Ltd., you will play a crucial role in providing advanced technical support to customers, ensuring the stability and performance of their network infrastructure. Your responsibilities will include: - Providing advanced technical support for network-related issues and escalating unresolved issues to the L3 support team. - Troubleshooting and resolving complex network problems involving LAN, WAN, WLAN, and security issues. - Monitoring network performance and proactively identifying potential issues. - Performing network upgrades, patches, and maintenance to ensure optimal performance. - Configuring and managing network devices like routers, switches, firewalls, and VPNs. - Collaborating closely with customers to understand their network requirements and offering appropriate solutions. - Documenting network configurations, changes, and troubleshooting steps. - Participating in on-call rotation and providing after-hours support as needed. - Assisting in the development and implementation of network policies and procedures. - Collaborating with cross-functional teams to ensure seamless integration of network solutions. To qualify for this role, you should have: - A Bachelor's degree in Computer Science, Information Technology, or a related field. - A minimum of 3-5 years of experience in network engineering and customer support. - Strong knowledge of networking protocols such as TCP/IP, DNS, DHCP, BGP, OSPF, and MPLS. - Hands-on experience with network devices like Cisco, Juniper, Fortinet, and HP. - Proficiency in configuring and troubleshooting routers, switches, firewalls, and VPNs. - Familiarity with network monitoring tools and network management software. - Excellent problem-solving and analytical skills. - Strong communication and customer service skills. - Ability to work independently and as part of a team. - Relevant certifications like CCNA, CCNP, JNCIP, Fortinet NSE are a plus. In addition to a competitive salary and performance-based incentives, Nexapp Technologies Pvt. Ltd. also offers health insurance, provident fund, and opportunities for professional growth and development in a dynamic and collaborative work environment.,