Why NeuraFlash: At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash is the place for you. The Salesforce Developer will be responsible for bringing Salesforce project implementations to life by working with our customers to understand their business, identify their requirements, and design, develop, QA, and launch their solutions. The Developer will also contribute our internal product development and will be responsible for building out major components of our internal product that we will use to package our solutions. We are building a best-in-class delivery team and this role will have the opportunity to make significant contributions to our success by working with the rest of our talented team and exciting customers. Requirements Work directly with our customers to define requirements and present and deliver solutionsResponsible for architecting solutions and developing in Visualforce, Apex, Lightning Components, JavaScript, AJAX and other technologies to build customised solutionsLead technical design sessions with customers and project teamAbility to quickly acquire new technical expertise and understanding of latest Salesforce features and major launches and train and mentor our team on them General: 3+ years project experience in a hands on technical position1+ years of experience with Salesforce in a development or configuration capacityBS in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experienceHas worked on multiple Salesforce project deployments including release and multi-environment management, integration to legacy systems using Salesforce APIs, and requiring original code developmentExperience implementing new deployments of SalesforceExperience implementing new Service Cloud deployments, TableauCRM, and Experience Cloud is a huge plus!Professional experience owning the end-to-end Software/Systems Development Lifecycle (SDLC) including structured code management) Certifications: Any Salesforce certifications are a plus, preferably Platform Developer I Skills/Technical: Solid understanding of Salesforce Platform and its architectureUnderstanding of Service Cloud, Macros, LiveAgent Development, Omni-Channel, SOS, Snap-In's is a big plusWorking hands-on experience on writing code in Apex, Visualforce, Lightning Components, JavaScriptHands-on experience on any JavaScript technologies like Node, Angular, React is a huge plusExperience with Web Services Concepts like REST, SOAP, JSON and XML Skills/Interpersonal: Attention towards detail – detail orientedStrong team playerGreat communication skillsKeep an open mind and must be flexible to change What's it like to be a part of NeuraFlash? Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team.Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it doneCollaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together. Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within British Columbia or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees!

Why NeuraFlash: At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash is the place for you. The Salesforce Sr. Developer will be responsible for bringing Salesforce project implementations to life by working with our customers to understand their business, identify their requirements, and design, develop, QA, and launch their solutions. The Sr. Developer will also contribute our internal product development and will be responsible for building out major components of our internal product that we will use to package our solutions. We are building a best-in-class delivery team and this role will have the opportunity to make significant contributions to our success by working with the rest of our talented team and exciting customers. Requirements Work directly with our customers to define requirements and present and deliver solutions Responsible for architecting solutions and developing in Visualforce, Apex, Lightning Components, JavaScript, AJAX and other technologies to build customised solutions Lead technical design sessions with customers and project team Ability to quickly acquire new technical expertise and understanding of latest Salesforce features and major launches and train and mentor our team on them General: 5+ years project experience in a hands on technical position 3+ years of experience with Salesforce in a development or configuration capacity BS in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience Has worked on multiple Salesforce project deployments including release and multi-environment management, integration to legacy systems using Salesforce APIs, and requiring original code development Experience implementing new deployments of Salesforce Experience implementing new Service Cloud deployments, TableauCRM, and Experience Cloud is a huge plus! Professional experience owning the end-to-end Software/Systems Development Lifecycle (SDLC) including structured code management) Certifications: Any Salesforce certifications are a plus, preferably Platform Developer I or Platform Developer II certifications Skills/Technical: Solid understanding of Salesforce Platform and its architecture Understanding of Service Cloud, Macros, LiveAgent Development, Omni-Channel, SOS, Snap-In's is a big plus Working hands-on experience on writing code in Apex, Visualforce, Lightning Components, JavaScript Hands-on experience on any JavaScript technologies like Node, Angular, React is a huge plus Experience with Web Services Concepts like REST, SOAP, JSON and XML Skills/Interpersonal: Attention towards detail – detail oriented Strong team player Great communication skills Keep an open mind and must be flexible to change What's it like to be a part of NeuraFlash? Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team. Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together. Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within Alberta, British Columbia, or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees! Show more Show less

Why NeuraFlash: At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash is the place for you. AS AN AWS MANAGER / SR. MANAGER, YOU WILL HAVE THE OPPORTUNITY TO EXECUTE THE FOLLOWING: Managerial Roles & Responsibilities Act as the AWS subject matter expert, providing leadership and guidance to internal teams Coach, mentor, and develop junior AWS team members while setting clear goals and expectations Conduct regular performance reviews, 1-on-1 meetings, and personal development planning Manage project resource staffing, utilization, and capacity planning while actively contributing to talent acquisition Drive hiring strategies to support organizational growth Build and lead high-performing teams, fostering a collaborative and motivated work culture Establish and oversee OKRs, ensuring alignment with business objectives Collaborate with business leaders to prioritize initiatives and drive impactful outcomes Represent the company and team in talent acquisition efforts, analyzing cultural fit and promoting an engaging and inclusive workplace Balance people management responsibilities with individual contributions as an AWS Solution/Technical Architect Technical Roles & Responsibilities Demonstrate deep expertise in AWS infrastructure, security, and compliance, ensuring alignment with best practices and regulatory requirements Architect, implement, and optimize AWS solutions, focusing on scalability, cost-efficiency, and resilience Oversee cloud governance, automation, and DevOps best practices to enhance operational efficiency Lead complex AWS projects, integrating services like Amazon Connect, Amazon Lex, AWS SageMaker, Amazon Q, and Amazon Bedrock Drive innovation in Cloud Contact Center as a Service (CCaaS) by leveraging AWS and third-party platforms (Genesys, Twilio, Avaya, NICE CX, TalkDesk, Five9, RingCentral) Ensure seamless integration between Amazon Connect and Salesforce Service Cloud (SCV BYOA, SCV Bundle) Identify and address technical challenges, proactively resolving roadblocks for teams Advocate for AWS best practices and provide technical leadership in solution design Qualifications Minimum 3 years of experience leading and managing technical teams For Sr Manager roles, experience managing Manager(s) is an added advantage AWS Solution Architect Associate Certification Strong expertise in AWS cloud architecture, security, compliance, and automation Proven track record of leading technical teams while driving innovation and efficiency Experience in the Contact Center domain , particularly with Amazon Connect Knowledge of AI/ML-driven solutions and AWS services such as SageMaker, Bedrock, and Amazon Q Experience integrating Amazon Connect with Salesforce Service Cloud models (SCV BYOA, SCV Bundle) is a plus Background in Cloud Contact Center solutions such as Genesys, Twilio, Avaya, NICE CX, TalkDesk, Five9, or RingCentral is preferred What's it like to be a part of NeuraFlash? Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team. Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together. Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within Alberta, British Columbia, or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees!

Why NeuraFlash: At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash is the place for you. AS AN AWS MANAGER / SR. MANAGER, YOU WILL HAVE THE OPPORTUNITY TO EXECUTE THE FOLLOWING: Managerial Roles & Responsibilities Act as the AWS subject matter expert, providing leadership and guidance to internal teams Coach, mentor, and develop junior AWS team members while setting clear goals and expectations Conduct regular performance reviews, 1-on-1 meetings, and personal development planning Manage project resource staffing, utilization, and capacity planning while actively contributing to talent acquisition Drive hiring strategies to support organizational growth Build and lead high-performing teams, fostering a collaborative and motivated work culture Establish and oversee OKRs, ensuring alignment with business objectives Collaborate with business leaders to prioritize initiatives and drive impactful outcomes Represent the company and team in talent acquisition efforts, analyzing cultural fit and promoting an engaging and inclusive workplace Balance people management responsibilities with individual contributions as an AWS Solution/Technical Architect Technical Roles & Responsibilities Demonstrate deep expertise in AWS infrastructure, security, and compliance, ensuring alignment with best practices and regulatory requirements Architect, implement, and optimize AWS solutions, focusing on scalability, cost-efficiency, and resilience Oversee cloud governance, automation, and DevOps best practices to enhance operational efficiency Lead complex AWS projects, integrating services like Amazon Connect, Amazon Lex, AWS SageMaker, Amazon Q, and Amazon Bedrock Drive innovation in Cloud Contact Center as a Service (CCaaS) by leveraging AWS and third-party platforms (Genesys, Twilio, Avaya, NICE CX, TalkDesk, Five9, RingCentral) Ensure seamless integration between Amazon Connect and Salesforce Service Cloud (SCV BYOA, SCV Bundle) Identify and address technical challenges, proactively resolving roadblocks for teams Advocate for AWS best practices and provide technical leadership in solution design Qualifications Minimum 3 years of experience leading and managing technical teams For Sr Manager roles, experience managing Manager(s) is an added advantage AWS Solution Architect Associate Certification Strong expertise in AWS cloud architecture, security, compliance, and automation Proven track record of leading technical teams while driving innovation and efficiency Experience in the Contact Center domain, particularly with Amazon Connect Knowledge of AI/ML-driven solutions and AWS services such as SageMaker, Bedrock, and Amazon Q Experience integrating Amazon Connect with Salesforce Service Cloud models (SCV BYOA, SCV Bundle) is a plus Background in Cloud Contact Center solutions such as Genesys, Twilio, Avaya, NICE CX, TalkDesk, Five9, or RingCentral is preferred What's it like to be a part of NeuraFlash? Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team. Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together. Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within Alberta, British Columbia, or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees! Show more Show less

Why NeuraFlash: At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash is the place for you. Summary: The Salesforce Support Engineer will work to respond to customer needs effectively and efficiently. This individual acts as a point of contact to coordinate and escalate to resolve customer-impacting incidents and questions. Strategically focused and responsible for customer satisfaction, maintaining customer communication, and overall customer relationship management during the lifecycle of a raised incident. This position requires a passion for problem-solving, a sense of urgency, understanding of the Salesforce application, and learning new concepts. We are building a best-in-class technical support team to handle 24x7x365 issues for our clients. Through handling incoming chats, emails, and cases from our existing customers, we provide support for Severity 1 and Severity 2 issues impacting critical operations. AS A SUPPORT ENGINEER YOU WILL HAVE THE OPPORTUNITY TO: Resolve customer service issues and skillfully manage complex customer service problems Manage customers' expectations and experience in a way that results in high customer satisfaction Provide timely and accurate status updates on cases, projects, and tasks as needed Anticipate and proactively address potential issues before they become problems for clients Identify and propose solutions to improve the efficiency and effectiveness of the support team and processes Collaborate on NeuraFlash's Managed Services Support Team initiatives such as development and product management, to identify and prioritize improvements to the Salesforce platform Stay up to date on new Salesforce features and updates and assess their impact on clients' environments Communicate effectively with clients and internal stakeholders to gather requirements, provide status updates, and present technical solutions Take thorough and accurate notes during meetings and follow up on any action items assigned Clearly communicate any issues or concerns raised during meetings to relevant stakeholders Contribute to continuous improvement efforts to optimize support processes and reduce resolution time Develop and maintain technical documentation for internal and external use Seek out opportunities to improve the customer experience and increase customer satisfaction Take initiative to learn and develop new skills and stay up to date on industry best practices and trends Assist developers to troubleshoot issues such as APIs, Apex, Visualforce, and implementation of other salesforce.com Ability to communicate technical best practices to customers Possess and maintain current Salesforce certifications and knowledge Meet any additional certification requirements as needed for the role or as required by NeuraFlash Stay up to date on certification requirements and renew certifications as needed Act as a subject matter expert and provide technical guidance to team members and clients 24x7 On-Call Requirements: On-call shifts 2 weekends per month - 8:30-20:30 IST 1 week per month - 2:30-8:00 IST Respond to notifications of Severity 1 and Severity 2 cases within SLA requirements Initiate contact with customers on Severity 1 and Severity 2 cases to understand the issue and begin troubleshooting QUALIFICATIONS: Minimum of 2 years of Customer Service Experience Minimum 2 years of experience as a Salesforce Administrator OR Minimum 2 years of experience as a Salesforce Support Engineer Excellent understanding of Salesforce best practices and functionality Excellent understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, flows, custom views, and other content of intermediate complexity Experience working with Salesforce development: Apex Code (Triggers, Controllers and Batch classes), Visualforce pages, Web Service APIs, and the Lightning Platform (Aura /LWC framework), triggers, SOQL, and SOSL is preferred Experience with Service Cloud Voice is preferred Experience with Amazon Connect and CloudWatch is a plus A demonstrated ability to understand and articulate complex requirements is a plus Proven interest in Technology, consulting, and Salesforce Familiarity with Waterfall & Agile project management methodologies is a plus Excellent communication, presentation, and writing skills Ability to work under pressure and meet project deadlines Proficiency in object-oriented database principles, Microsoft Excel data manipulation, GSuite products (Gmail, Google Calendar, Google Docs, Sheets, Slides, etc.) Salesforce Certified Administrator is required (ADM201) Salesforce Service Cloud Consultant is preferred (CRT261) Four-Year college degree or related technical degree What's it like to be a part of NeuraFlash? Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team. Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together. Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within Alberta, British Columbia, or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees!

Why NeuraFlash: At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash is the place for you. Summary: The Salesforce Support Engineer will work to respond to customer needs effectively and efficiently. This individual acts as a point of contact to coordinate and escalate to resolve customer-impacting incidents and questions. Strategically focused and responsible for customer satisfaction, maintaining customer communication, and overall customer relationship management during the lifecycle of a raised incident. This position requires a passion for problem-solving, a sense of urgency, understanding of the Salesforce application, and learning new concepts. We are building a best-in-class technical support team to handle 24x7x365 issues for our clients. Through handling incoming chats, emails, and cases from our existing customers, we provide support for Severity 1 and Severity 2 issues impacting critical operations. AS A SUPPORT ENGINEER YOU WILL HAVE THE OPPORTUNITY TO: Resolve customer service issues and skillfully manage complex customer service problems Manage customers' expectations and experience in a way that results in high customer satisfaction Provide timely and accurate status updates on cases, projects, and tasks as needed Anticipate and proactively address potential issues before they become problems for clients Identify and propose solutions to improve the efficiency and effectiveness of the support team and processes Collaborate on NeuraFlash's Managed Services Support Team initiatives such as development and product management, to identify and prioritize improvements to the Salesforce platform Stay up to date on new Salesforce features and updates and assess their impact on clients' environments Communicate effectively with clients and internal stakeholders to gather requirements, provide status updates, and present technical solutions Take thorough and accurate notes during meetings and follow up on any action items assigned Clearly communicate any issues or concerns raised during meetings to relevant stakeholders Contribute to continuous improvement efforts to optimize support processes and reduce resolution time Develop and maintain technical documentation for internal and external use Seek out opportunities to improve the customer experience and increase customer satisfaction Take initiative to learn and develop new skills and stay up to date on industry best practices and trends Assist developers to troubleshoot issues such as APIs, Apex, Visualforce, and implementation of other salesforce.com Ability to communicate technical best practices to customers Possess and maintain current Salesforce certifications and knowledge Meet any additional certification requirements as needed for the role or as required by NeuraFlash Stay up to date on certification requirements and renew certifications as needed Act as a subject matter expert and provide technical guidance to team members and clients 24x7 On-Call Requirements: On-call shifts 2 weekends per month - 8:30-20:30 IST 1 week per month - 2:30-8:00 IST Respond to notifications of Severity 1 and Severity 2 cases within SLA requirements Initiate contact with customers on Severity 1 and Severity 2 cases to understand the issue and begin troubleshooting QUALIFICATIONS: Minimum of 2 years of Customer Service Experience Minimum 2 years of experience as a Salesforce Administrator OR Minimum 2 years of experience as a Salesforce Support Engineer Excellent understanding of Salesforce best practices and functionality Excellent understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, flows, custom views, and other content of intermediate complexity Experience working with Salesforce development: Apex Code (Triggers, Controllers and Batch classes), Visualforce pages, Web Service APIs, and the Lightning Platform (Aura /LWC framework), triggers, SOQL, and SOSL is preferred Experience with Service Cloud Voice is preferred Experience with Amazon Connect and CloudWatch is a plus A demonstrated ability to understand and articulate complex requirements is a plus Proven interest in Technology, consulting, and Salesforce Familiarity with Waterfall & Agile project management methodologies is a plus Excellent communication, presentation, and writing skills Ability to work under pressure and meet project deadlines Proficiency in object-oriented database principles, Microsoft Excel data manipulation, GSuite products (Gmail, Google Calendar, Google Docs, Sheets, Slides, etc.) Salesforce Certified Administrator is required (ADM201) Salesforce Service Cloud Consultant is preferred (CRT261) Four-Year college degree or related technical degree What's it like to be a part of NeuraFlash? Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team. Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together. Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within Alberta, British Columbia, or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees!

Why NeuraFlash: At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash is the place for you. Summary: The Salesforce Support Engineer will work to respond to customer needs effectively and efficiently. This individual acts as a point of contact to coordinate and escalate to resolve customer-impacting incidents and questions. Strategically focused and responsible for customer satisfaction, maintaining customer communication, and overall customer relationship management during the lifecycle of a raised incident. This position requires a passion for problem-solving, a sense of urgency, understanding of the Salesforce application, and learning new concepts. We are building a best-in-class technical support team to handle 24x7x365 issues for our clients. Through handling incoming chats, emails, and cases from our existing customers, we provide support for Severity 1 and Severity 2 issues impacting critical operations. AS A SUPPORT ENGINEER YOU WILL HAVE THE OPPORTUNITY TO: Resolve customer service issues and skillfully manage complex customer service problems Manage customers' expectations and experience in a way that results in high customer satisfaction Provide timely and accurate status updates on cases, projects, and tasks as needed Anticipate and proactively address potential issues before they become problems for clients Identify and propose solutions to improve the efficiency and effectiveness of the support team and processes Collaborate on NeuraFlash;s Managed Services Support Team initiatives such as development and product management, to identify and prioritize improvements to the Salesforce platform Stay up to date on new Salesforce features and updates and assess their impact on clients' environments Communicate effectively with clients and internal stakeholders to gather requirements, provide status updates, and present technical solutions Take thorough and accurate notes during meetings and follow up on any action items assigned Clearly communicate any issues or concerns raised during meetings to relevant stakeholders Contribute to continuous improvement efforts to optimize support processes and reduce resolution time Develop and maintain technical documentation for internal and external use Seek out opportunities to improve the customer experience and increase customer satisfaction Take initiative to learn and develop new skills and stay up to date on industry best practices and trends Assist developers to troubleshoot issues such as APIs, Apex, Visualforce, and implementation of other salesforce.com Ability to communicate technical best practices to customers Possess and maintain current Salesforce certifications and knowledge Meet any additional certification requirements as needed for the role or as required by NeuraFlash Stay up to date on certification requirements and renew certifications as needed Act as a subject matter expert and provide technical guidance to team members and clients 24x7 On-Call Requirements: On-call shifts 2 weekends per month - 8:30-20:30 IST 1 week per month - 2:30-8:00 IST Respond to notifications of Severity 1 and Severity 2 cases within SLA requirements Initiate contact with customers on Severity 1 and Severity 2 cases to understand the issue and begin troubleshooting QUALIFICATIONS: Minimum of 2 years of Customer Service Experience Minimum 2 years of experience as a Salesforce Administrator OR Minimum 2 years of experience as a Salesforce Support Engineer Excellent understanding of Salesforce best practices and functionality Excellent understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, flows, custom views, and other content of intermediate complexity Experience working with Salesforce development: Apex Code (Triggers, Controllers and Batch classes), Visualforce pages, Web Service APIs, and the Lightning Platform (Aura /LWC framework), triggers, SOQL, and SOSL is preferred Experience with Service Cloud Voice is preferred Experience with Amazon Connect and CloudWatch is a plus A demonstrated ability to understand and articulate complex requirements is a plus Proven interest in Technology, consulting, and Salesforce Familiarity with Waterfall & Agile project management methodologies is a plus Excellent communication, presentation, and writing skills Ability to work under pressure and meet project deadlines Proficiency in object-oriented database principles, Microsoft Excel data manipulation, GSuite products (Gmail, Google Calendar, Google Docs, Sheets, Slides, etc.) Salesforce Certified Administrator is required (ADM201) Salesforce Service Cloud Consultant is preferred (CRT261) Four-Year college degree or related technical degree What's it like to be a part of NeuraFlash? Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team. Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together. Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within Alberta, British Columbia, or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees!

Why NeuraFlash: At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash is the place for you. Summary: The Salesforce Support Engineer will work to respond to customer needs effectively and efficiently. This individual acts as a point of contact to coordinate and escalate to resolve customer-impacting incidents and questions. Strategically focused and responsible for customer satisfaction, maintaining customer communication, and overall customer relationship management during the lifecycle of a raised incident. This position requires a passion for problem-solving, a sense of urgency, understanding of the Salesforce application, and learning new concepts. We are building a best-in-class technical support team to handle 24x7x365 issues for our clients. Through handling incoming chats, emails, and cases from our existing customers, we provide support for Severity 1 and Severity 2 issues impacting critical operations. AS A SUPPORT ENGINEER YOU WILL HAVE THE OPPORTUNITY TO: Resolve customer service issues and skillfully manage complex customer service problems Manage customers' expectations and experience in a way that results in high customer satisfaction Provide timely and accurate status updates on cases, projects, and tasks as needed Anticipate and proactively address potential issues before they become problems for clients Identify and propose solutions to improve the efficiency and effectiveness of the support team and processes Collaborate on NeuraFlash's Managed Services Support Team initiatives such as development and product management, to identify and prioritize improvements to the Salesforce platform Stay up to date on new Salesforce features and updates and assess their impact on clients' environments Communicate effectively with clients and internal stakeholders to gather requirements, provide status updates, and present technical solutions Take thorough and accurate notes during meetings and follow up on any action items assigned Clearly communicate any issues or concerns raised during meetings to relevant stakeholders Contribute to continuous improvement efforts to optimize support processes and reduce resolution time Develop and maintain technical documentation for internal and external use Seek out opportunities to improve the customer experience and increase customer satisfaction Take initiative to learn and develop new skills and stay up to date on industry best practices and trends Assist developers to troubleshoot issues such as APIs, Apex, Visualforce, and implementation of other salesforce.com Ability to communicate technical best practices to customers Possess and maintain current Salesforce certifications and knowledge Meet any additional certification requirements as needed for the role or as required by NeuraFlash Stay up to date on certification requirements and renew certifications as needed Act as a subject matter expert and provide technical guidance to team members and clients 24x7 On-Call Requirements: On-call shifts 2 weekends per month - 8:30-20:30 IST 1 week per month - 2:30-8:00 IST Respond to notifications of Severity 1 and Severity 2 cases within SLA requirements Initiate contact with customers on Severity 1 and Severity 2 cases to understand the issue and begin troubleshooting QUALIFICATIONS: Minimum of 2 years of Customer Service Experience Minimum 2 years of experience as a Salesforce Administrator OR Minimum 2 years of experience as a Salesforce Support Engineer Excellent understanding of Salesforce best practices and functionality Excellent understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, flows, custom views, and other content of intermediate complexity Experience working with Salesforce development: Apex Code (Triggers, Controllers and Batch classes), Visualforce pages, Web Service APIs, and the Lightning Platform (Aura /LWC framework), triggers, SOQL, and SOSL is preferred Experience with Service Cloud Voice is preferred Experience with Amazon Connect and CloudWatch is a plus A demonstrated ability to understand and articulate complex requirements is a plus Proven interest in Technology, consulting, and Salesforce Familiarity with Waterfall & Agile project management methodologies is a plus Excellent communication, presentation, and writing skills Ability to work under pressure and meet project deadlines Proficiency in object-oriented database principles, Microsoft Excel data manipulation, GSuite products (Gmail, Google Calendar, Google Docs, Sheets, Slides, etc.) Salesforce Certified Administrator is required (ADM201) Salesforce Service Cloud Consultant is preferred (CRT261) Four-Year college degree or related technical degree What's it like to be a part of NeuraFlash? Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team. Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together. Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within Alberta, British Columbia, or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees!

Why NeuraFlash: At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash is the place for you. Summary: The Salesforce Support Engineer will work to respond to customer needs effectively and efficiently. This individual acts as a point of contact to coordinate and escalate to resolve customer-impacting incidents and questions. Strategically focused and responsible for customer satisfaction, maintaining customer communication, and overall customer relationship management during the lifecycle of a raised incident. This position requires a passion for problem-solving, a sense of urgency, understanding of the Salesforce application, and learning new concepts. We are building a best-in-class technical support team to handle 24x7x365 issues for our clients. Through handling incoming chats, emails, and cases from our existing customers, we provide support for Severity 1 and Severity 2 issues impacting critical operations. AS A SUPPORT ENGINEER YOU WILL HAVE THE OPPORTUNITY TO: Resolve customer service issues and skillfully manage complex customer service problems Manage customers' expectations and experience in a way that results in high customer satisfaction Provide timely and accurate status updates on cases, projects, and tasks as needed Anticipate and proactively address potential issues before they become problems for clients Identify and propose solutions to improve the efficiency and effectiveness of the support team and processes Collaborate on NeuraFlash's Managed Services Support Team initiatives such as development and product management, to identify and prioritize improvements to the Salesforce platform Stay up to date on new Salesforce features and updates and assess their impact on clients' environments Communicate effectively with clients and internal stakeholders to gather requirements, provide status updates, and present technical solutions Take thorough and accurate notes during meetings and follow up on any action items assigned Clearly communicate any issues or concerns raised during meetings to relevant stakeholders Contribute to continuous improvement efforts to optimize support processes and reduce resolution time Develop and maintain technical documentation for internal and external use Seek out opportunities to improve the customer experience and increase customer satisfaction Take initiative to learn and develop new skills and stay up to date on industry best practices and trends Assist developers to troubleshoot issues such as APIs, Apex, Visualforce, and implementation of other salesforce.com Ability to communicate technical best practices to customers Possess and maintain current Salesforce certifications and knowledge Meet any additional certification requirements as needed for the role or as required by NeuraFlash Stay up to date on certification requirements and renew certifications as needed Act as a subject matter expert and provide technical guidance to team members and clients 24x7 On-Call Requirements: On-call shifts 2 weekends per month - 8:30-20:30 IST 1 week per month - 2:30-8:00 IST Respond to notifications of Severity 1 and Severity 2 cases within SLA requirements Initiate contact with customers on Severity 1 and Severity 2 cases to understand the issue and begin troubleshooting QUALIFICATIONS: Minimum of 2 years of Customer Service Experience Minimum 2 years of experience as a Salesforce Administrator OR Minimum 2 years of experience as a Salesforce Support Engineer Excellent understanding of Salesforce best practices and functionality Excellent understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, flows, custom views, and other content of intermediate complexity Experience working with Salesforce development: Apex Code (Triggers, Controllers and Batch classes), Visualforce pages, Web Service APIs, and the Lightning Platform (Aura /LWC framework), triggers, SOQL, and SOSL is preferred Experience with Service Cloud Voice is preferred Experience with Amazon Connect and CloudWatch is a plus A demonstrated ability to understand and articulate complex requirements is a plus Proven interest in Technology, consulting, and Salesforce Familiarity with Waterfall & Agile project management methodologies is a plus Excellent communication, presentation, and writing skills Ability to work under pressure and meet project deadlines Proficiency in object-oriented database principles, Microsoft Excel data manipulation, GSuite products (Gmail, Google Calendar, Google Docs, Sheets, Slides, etc.) Salesforce Certified Administrator is required (ADM201) Salesforce Service Cloud Consultant is preferred (CRT261) Four-Year college degree or related technical degree What's it like to be a part of NeuraFlash? Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team. Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together. Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within Alberta, British Columbia, or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees! Show more Show less

Why NeuraFlash: At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash is the place for you. Summary: The Salesforce Support Engineer will work to respond to customer needs effectively and efficiently. This individual acts as a point of contact to coordinate and escalate to resolve customer-impacting incidents and questions. Strategically focused and responsible for customer satisfaction, maintaining customer communication, and overall customer relationship management during the lifecycle of a raised incident. This position requires a passion for problem-solving, a sense of urgency, understanding of the Salesforce application, and learning new concepts. We are building a best-in-class technical support team to handle 24x7x365 issues for our clients. Through handling incoming chats, emails, and cases from our existing customers, we provide support for Severity 1 and Severity 2 issues impacting critical operations. AS A SUPPORT ENGINEER YOU WILL HAVE THE OPPORTUNITY TO: Resolve customer service issues and skillfully manage complex customer service problems Manage customers' expectations and experience in a way that results in high customer satisfaction Provide timely and accurate status updates on cases, projects, and tasks as needed Anticipate and proactively address potential issues before they become problems for clients Identify and propose solutions to improve the efficiency and effectiveness of the support team and processes Collaborate on NeuraFlash's Managed Services Support Team initiatives such as development and product management, to identify and prioritize improvements to the Salesforce platform Stay up to date on new Salesforce features and updates and assess their impact on clients' environments Communicate effectively with clients and internal stakeholders to gather requirements, provide status updates, and present technical solutions Take thorough and accurate notes during meetings and follow up on any action items assigned Clearly communicate any issues or concerns raised during meetings to relevant stakeholders Contribute to continuous improvement efforts to optimize support processes and reduce resolution time Develop and maintain technical documentation for internal and external use Seek out opportunities to improve the customer experience and increase customer satisfaction Take initiative to learn and develop new skills and stay up to date on industry best practices and trends Assist developers to troubleshoot issues such as APIs, Apex, Visualforce, and implementation of other salesforce.com Ability to communicate technical best practices to customers Possess and maintain current Salesforce certifications and knowledge Meet any additional certification requirements as needed for the role or as required by NeuraFlash Stay up to date on certification requirements and renew certifications as needed Act as a subject matter expert and provide technical guidance to team members and clients 24x7 On-Call Requirements: On-call shifts 2 weekends per month - 8:30-20:30 IST 1 week per month - 2:30-8:00 IST Respond to notifications of Severity 1 and Severity 2 cases within SLA requirements Initiate contact with customers on Severity 1 and Severity 2 cases to understand the issue and begin troubleshooting QUALIFICATIONS: Minimum of 2 years of Customer Service Experience Minimum 2 years of experience as a Salesforce Administrator OR Minimum 2 years of experience as a Salesforce Support Engineer Excellent understanding of Salesforce best practices and functionality Excellent understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, flows, custom views, and other content of intermediate complexity Experience working with Salesforce development: Apex Code (Triggers, Controllers and Batch classes), Visualforce pages, Web Service APIs, and the Lightning Platform (Aura /LWC framework), triggers, SOQL, and SOSL is preferred Experience with Service Cloud Voice is preferred Experience with Amazon Connect and CloudWatch is a plus A demonstrated ability to understand and articulate complex requirements is a plus Proven interest in Technology, consulting, and Salesforce Familiarity with Waterfall & Agile project management methodologies is a plus Excellent communication, presentation, and writing skills Ability to work under pressure and meet project deadlines Proficiency in object-oriented database principles, Microsoft Excel data manipulation, GSuite products (Gmail, Google Calendar, Google Docs, Sheets, Slides, etc.) Salesforce Certified Administrator is required (ADM201) Salesforce Service Cloud Consultant is preferred (CRT261) Four-Year college degree or related technical degree What's it like to be a part of NeuraFlash? Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team. Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together. Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within Alberta, British Columbia, or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees! Show more Show less

Why NeuraFlash: At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash is the place for you. The ideal Sr. MuleSoft Developer will be responsible for writing clean and flawless code to produce fully functional modules or apps according to the requirements as part of their day-to-day work. Senior Developers are expected to possess expert level knowledge of the MuleSoft platform, and an analytical mindset with a keen eye for detail. Be customer facing to provide solutions for day to day technical challenges and guide the dev team towards potential resolutions. Responsibilities Execute MuleSoft implementations for customers and start on your journey to internalize business outcomes and business context relevance to MuleSoft implementation methodologies and approaches Possess MuleSoft technical certifications and fully ramp-up on technology and implementation methodologies knowledge Develop and contribute subject matter expertise and project deliverables to internal knowledge exchange Begin mentorship and guidance of junior Services team members and help to build out our services organization Continue to lead technical teams through multi-phased delivery projects and provide hands-on delivery guidance to influence standards for development, governance, and operational life cycle Train, coach, and mentor Services team members on hard technical skills and soft skills Prior experience in designing, developing, securing, and managing APIs via API Gateways and Proxies Experienced in handling design patterns with MuleSoft integrations and Salesforce Experience with processing Large data volumes and efficient handling of integrations Effective communication of challenges and development activities adhering to agreed timelines You will be expected to have some prior exposure to Java and ETL Requirements 4- 6 years experience leading integration teams and architecting solutions Preferred experience with Java and Salesforce in a development or configuration capacity Should have experience with various MuleSoft connectors for e.g., SAP, Salesforce, File, Database, etc. Working knowledge of on-premise/cloud-based infrastructures, SDLC pipelines, and deployments/configuration Demonstrated ability to effectively architect solutions within a diverse technical team of client, SIs, contractors, and internal teams Demonstrated expertise in architecting, implementing, and supporting enterprise-grade technical solutions Certifications: MuleSoft Developer Level 2 Preferred: MuleSoft Certified Architect What's it like to be a part of NeuraFlash? Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team. Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together. Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within Alberta, British Columbia, or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees!

Why NeuraFlash: At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash is the place for you. AS AN ASSOCIATE QA CONSULTANT, YOU WILL HAVE THE OPPORTUNITY TO: Participate in project team meetings Assess requirements or features, identify areas to test Create testing plans Write clear test scripts Execute test scripts Log issues and testing results in a test management system Work through all Phases of Testing - (Functional, System, Integration and User Acceptance) on a project Publish test status reports Provide input of functionality to project team during project lifecycle Interact, communicate and follow through with development & customer teams throughout testing phase Learn new solutions, clouds, and testing platforms Assist customer in UAT as needed QUALIFICATIONS: 1 - 2 years Software Quality Assurance experience as a Consultant General understanding of Salesforce Platform Salesforce Admin certification is a plus BS in Engineering/CS, Information Systems, Math or equivalent BS in experience What's it like to be a part of NeuraFlash? Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team. Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together. Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within Alberta, British Columbia, or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees!

Why NeuraFlash: At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash is the place for you. AS AN ASSOCIATE QA CONSULTANT, YOU WILL HAVE THE OPPORTUNITY TO: Participate in project team meetings Assess requirements or features, identify areas to test Create testing plans Write clear test scripts Execute test scripts Log issues and testing results in a test management system Work through all Phases of Testing - (Functional, System, Integration and User Acceptance) on a project Publish test status reports Provide input of functionality to project team during project lifecycle Interact, communicate and follow through with development & customer teams throughout testing phase Learn new solutions, clouds, and testing platforms Assist customer in UAT as needed QUALIFICATIONS: 1 - 2 years Software Quality Assurance experience as a Consultant General understanding of Salesforce Platform Salesforce Admin certification is a plus BS in Engineering/CS, Information Systems, Math or equivalent BS in experience What's it like to be a part of NeuraFlash? Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team. Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together. Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within Alberta, British Columbia, or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees! Show more Show less

Why NeuraFlash: At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash is the place for you. YOU'LL HAVE THE OPPORTUNITY TO: Facilitate business process reviews to identify customer requirements and processes Create visual diagrams illustrating customer business processes Create user stories based on customer requirements Configure Salesforce Service Cloud Voice and Amazon Connect solutions Develop technical requirements and specifications for customers and the technical delivery team Learn and drive best practice contact center design into each and every aspect of solution delivery Effectively manage aspects of projects and customer communications Deliver customer end user training and documentation Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows) Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers Acquire new technical expertise and understanding of latest Salesforce features and major launches Understanding of Contact Center routing strategies in Salesforce and Amazon Connect REQUIRED QUALIFICATIONS: 1+ years project experience in a hands-on position 1+ years of experience with Salesforce in a development or configuration capacity Understanding of Customer Service and Contact Center Operations with experience solving Complex Use Cases Solid Understanding of Salesforce Platform and its architecture Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance Client facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture PREFERRED SKILLS: Any Salesforce Certifications are a plus, preferably Salesforce Service Cloud, Experience Cloud, or Sales Cloud Detail-oriented and a strong team player with great communication skills Keep an open mind and must be flexible to change Nice to haves: Contact Center architecture knowledge Working knowledge of voip communication protocols like SIP, WebRTC Experience building contact centers based on Amazon Connect Contact Center solution Experience with Workforce Management solutions Experience working with outbound dialers, campaign management What's it like to be a part of NeuraFlash? Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team. Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together. Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within Alberta, British Columbia, or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees!

Why NeuraFlash: At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash is the place for you. As a Consultant focused on digital experience, you will be responsible for building compelling interactive experiences for users and delivering impactful business value to our clients. You'll have the opportunity to make significant contributions to our success by working with the rest of our talented AI team to delight customers. This position is focused on solution design and execution for end user facing technologies, such as support sites, partner management portals, and conversational interfaces. You will have the opportunity to: Build solutions following industry best practices and serve as a trusted client advisor Help drive requirement gathering, translating requirements into sound business solutions Deliver scalable Salesforce solutions that directly impact how clients operate and serve their customers Leverage Salesforce technology such as Agentforce, Einstein Bots, Einstein Service Intelligence, and Experience Cloud Provide input on detailed design specifications Stay on top of new Salesforce product and technical capabilities Required Qualifications: 3+ years of industry experience Experience in a customer-facing technical consulting or business process mapping role Deep understanding of Salesforce capabilities, including configuration, automation tools, core features, security, analytics, etc. (across clouds) Ability to gather requirements, document processes, and translate business needs into technical solutions Ability to implement scalable solutions using point-and-click tools, including object modeling, data relationships, and business logic Experience implementing Salesforce Service Cloud or Sales Cloud Hands on experience with at least one of the following: Agentforce or other Generative AI driven platforms Einstein Service Intelligence or Next Best Action Experience Cloud Ability to work on a cross-functional team creating rich end user experiences Willing and able learner of new technologies Preferred Skills: Experience working alongside designers utilizing artifacts such as sitemaps, detailed mockups, and prototypes Experience with GenAI prompt writing Comfortable using flow charting tools (e.g., Lucidchart), writing user stories, and contributing to technical solution design documents Comfortable leading build demos, workshops, and/or end user trainings Ability to tie outcomes to business value (return on investment) through storytelling Ability to contribute to long-term solution roadmaps and/or digital transformation strategies What can you expect in the interview process? Recruiter screen (phone) - 30 minutes Introductory conversation to discuss the role and your experience Panel Interview with Real-Time Exercise (Video) - 60 minutes The call will be split into two parts: You'll receive a prompt and talk through potential solution options and live on the spot (no offline preparation required) You'll get some time to interact with NeuraFlash delivery team members Organization lead interview (Video) - 45 minutes You'll talk through your career goals and relevant work examples You'll discuss challenges you have overcome and the tools you used to get there Leadership interview (Video) - 45 minutes You'll meet with a member of our leadership team What's it like to be a part of NeuraFlash? Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team. Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together. Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within Alberta, British Columbia, or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees!

Why NeuraFlash: At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash is the place for you. AS AN ASSOCIATE QA CONSULTANT, YOU WILL HAVE THE OPPORTUNITY TO: Participate in project team meetings Assess requirements or features, identify areas to test Create testing plans Write clear test scripts Execute test scripts Log issues and testing results in a test management system Work through all Phases of Testing - (Functional, System, Integration and User Acceptance) on a project Publish test status reports Provide input of functionality to project team during project lifecycle Interact, communicate and follow through with development & customer teams throughout testing phase Learn new solutions, clouds, and testing platforms Assist customer in UAT as needed QUALIFICATIONS: 1 year Software Quality Assurance experience as an Intern or Assoc. Consultant General understanding of Salesforce Platform Salesforce Admin certification is a plus BS in Engineering/CS, Information Systems, Math or equivalent BS in experience What's it like to be a part of NeuraFlash? Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team. Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together. Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within Alberta, British Columbia, or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees!

Why NeuraFlash: At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash is the place for you. AS AN ASSOCIATE QA CONSULTANT, YOU WILL HAVE THE OPPORTUNITY TO: Participate in project team meetings Assess requirements or features, identify areas to test Create testing plans Write clear test scripts Execute test scripts Log issues and testing results in a test management system Work through all Phases of Testing - (Functional, System, Integration and User Acceptance) on a project Publish test status reports Provide input of functionality to project team during project lifecycle Interact, communicate and follow through with development & customer teams throughout testing phase Learn new solutions, clouds, and testing platforms Assist customer in UAT as needed QUALIFICATIONS: 1 year Software Quality Assurance experience as an Intern or Assoc. Consultant General understanding of Salesforce Platform Salesforce Admin certification is a plus BS in Engineering/CS, Information Systems, Math or equivalent BS in experience What's it like to be a part of NeuraFlash? Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team. Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together. Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within Alberta, British Columbia, or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees!

Why NeuraFlash: At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash is the place for you. The Salesforce Support Engineer will work to respond to customer needs effectively and efficiently. This individual acts as a point of contact to coordinate and escalate to resolve customer-impacting incidents and questions. Strategically focused and responsible for customer satisfaction, maintaining customer communication, and overall customer relationship management during the lifecycle of a raised incident. This position requires a passion for problem-solving, a sense of urgency, understanding of the Salesforce application, and learning new concepts. We are building a best-in-class technical support team to handle 24x7x365 issues for our clients. Through handling incoming chats, emails, and cases from our existing customers, we provide support for Severity 1 and Severity 2 issues impacting critical operations. AS A SUPPORT ENGINEER YOU WILL HAVE THE OPPORTUNITY TO: Resolve customer service issues and skillfully manage complex customer service problems Manage customers' expectations and experience in a way that results in high customer satisfaction Provide timely and accurate status updates on cases, projects, and tasks as needed Anticipate and proactively address potential issues before they become problems for clients Identify and propose solutions to improve the efficiency and effectiveness of the support team and processes Collaborate on NeuraFlash;s Managed Services Support Team initiatives such as development and product management, to identify and prioritize improvements to the Salesforce platform Stay up to date on new Salesforce features and updates and assess their impact on clients' environments Communicate effectively with clients and internal stakeholders to gather requirements, provide status updates, and present technical solutions Take thorough and accurate notes during meetings and follow up on any action items assigned Clearly communicate any issues or concerns raised during meetings to relevant stakeholders Contribute to continuous improvement efforts to optimize support processes and reduce resolution time Develop and maintain technical documentation for internal and external use Seek out opportunities to improve the customer experience and increase customer satisfaction Take initiative to learn and develop new skills and stay up to date on industry best practices and trends Assist developers to troubleshoot issues such as APIs, Apex, Visualforce, and implementation of other salesforce.com Ability to communicate technical best practices to customers Possess and maintain current Salesforce certifications and knowledge Meet any additional certification requirements as needed for the role or as required by NeuraFlash Stay up to date on certification requirements and renew certifications as needed Act as a subject matter expert and provide technical guidance to team members and clients 24x7 On-Call Requirements: On-call shifts 2 weekends per month - 8:30-20:30 IST 1 week per month - 2:30-8:00 IST Respond to notifications of Severity 1 and Severity 2 cases within SLA requirements Initiate contact with customers on Severity 1 and Severity 2 cases to understand the issue and begin troubleshooting QUALIFICATIONS: Minimum of 2 years of Customer Service Experience Minimum 2 years of experience as a Salesforce Administrator OR Minimum 2 years of experience as a Salesforce Support Engineer Excellent understanding of Salesforce best practices and functionality Excellent understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, flows, custom views, and other content of intermediate complexity Experience working with Salesforce development: Apex Code (Triggers, Controllers and Batch classes), Visualforce pages, Web Service APIs, and the Lightning Platform (Aura /LWC framework), triggers, SOQL, and SOSL is preferred Experience with Service Cloud Voice is preferred A demonstrated ability to understand and articulate complex requirements is a plus Proven interest in Technology, consulting, and Salesforce Familiarity with Waterfall & Agile project management methodologies is a plus Excellent communication, presentation, and writing skills Ability to work under pressure and meet project deadlines Proficiency in object-oriented database principles, Microsoft Excel data manipulation, GSuite products (Gmail, Google Calendar, Google Docs, Sheets, Slides, etc.) Salesforce Certified Administrator is required (ADM201) Salesforce Service Cloud Consultant is preferred (CRT261) Four-Year college degree or related technical degree What's it like to be a part of NeuraFlash? Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team. Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together. Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within Alberta, British Columbia, or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees!

Why NeuraFlash: At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash is the place for you. Job Overview: As a Salesforce Developer focused on Agentforce, you will be responsible for building compelling Agentforce-powered experiences for users and delivering impactful business value to our clients. You'll have the opportunity to make significant contributions to our success by working with the rest of our talented AI team to delight customers. This position is focused on architecting and executing technical solutions for GenAI technologies. You will have the opportunity to: Lead the technical solution design and develop high-quality code for Salesforce technology such as Agentforce, Einstein Bots, Einstein for Service, or Service Intelligence Collaborate with customers, Project Managers, Solution Architects, and UX Designers to translate business needs into well-architected solutions Oversee and contribute to all stages of the project lifecycle—from initial design through development, testing, and final deployment Follow and understand new Salesforce products and technical capabilities Required Qualifications: 3+ years of experience in application and software development 2+ years of experience with Salesforce in a development role Bachelor's or Master's degree in Computer Science or a related field Proficiency in Apex and JavaScript, with exposure or working knowledge of modern coding languages (e.g. Python, Java, C#) Experience developing Salesforce technologies such as Flows, Lightning Web Components, or Visualforce Understanding of front-end web development principles and technologies (HTML/CSS) Strong communication skills; the ability to convey complex technical details to all audiences Experience with using source control and branching/pull requests strategies Familiarity with CI/CD solutions and DevOps principles Platform Developer I Certification Preferred Skills: Experience working with complex GenAI systems Any additional Salesforce certifications are a plus, preferably Platform Developer II or Agentforce Specialist certifications What can you expect in the interview process? Recruiter screen (phone) - 30 minutes Introductory conversation to discuss the role and your experience Panel Interview with Real-Time Exercise (Video) - 60 minutes The call will be split into two parts: You'll receive a prompt and talk through potential solution options and live on the spot (no offline preparation required) You'll get some time to interact with NeuraFlash delivery team members Organization lead interview (Video) - 45 minutes You'll talk through your career goals and relevant work examples You'll discuss challenges you have overcome and the tools you used to get there Leadership interview (Video) - 45 minutes You'll meet with a member of our leadership team What's it like to be a part of NeuraFlash? Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team. Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together. Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within Alberta, British Columbia, or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees!

Why NeuraFlash: At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash is the place for you. Job Overview: As a Forward Deployed Engineer (Agentforce), you will be responsible for building compelling Agentforce-powered experiences for users and delivering impactful business value to our clients. You'll have the opportunity to make significant contributions to our success by working with the rest of our talented AI team to delight customers. This position is focused on architecting and executing technical solutions for GenAI technologies. You will have the opportunity to: Lead the technical solution design and develop high-quality code for Salesforce technology such as Agentforce, Einstein Bots, Einstein for Service, or Service Intelligence Collaborate with customers, Project Managers, Solution Architects, and UX Designers to translate business needs into well-architected solutions Oversee and contribute to all stages of the project lifecycle—from initial design through development, testing, and final deployment Follow and understand new Salesforce products and technical capabilities Required Qualifications: 3+ years of experience in application and software development 2+ years of experience with Salesforce in a development role Bachelor's or Master's degree in Computer Science or a related field Proficiency in Apex and JavaScript, with exposure or working knowledge of modern coding languages (e.g. Python, Java, C#) Experience developing Salesforce technologies such as Flows, Lightning Web Components, or Visualforce Understanding of front-end web development principles and technologies (HTML/CSS) Strong communication skills; the ability to convey complex technical details to all audiences Experience with using source control and branching/pull requests strategies Familiarity with CI/CD solutions and DevOps principles Preferred Skills: Experience working with complex GenAI systems Any additional Salesforce certifications are a plus, preferably Platform Developer II or Agentforce Specialist certifications What can you expect in the interview process? Recruiter screen (phone) - 30 minutes Introductory conversation to discuss the role and your experience Technical / Skills Interview (Video) - 45 minutes The technical/skills interview is designed to assess your problem-solving abilities, technical knowledge, and how you apply those skills in practical situations. You can expect a combination of questions that relate directly to the role you're applying for, as well as time for you to ask questions about the role and NeuraFlash Panel Interview with Real-Time Exercise (Video) - 60 minutes The call will be split into two parts: You'll receive a prompt and talk through potential solution options and live on the spot (no offline preparation required) You'll get some time to interact with NeuraFlash delivery team members Leadership interview (Video) - 30 minutes You'll meet with a member of our leadership team What's it like to be a part of NeuraFlash? Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team. Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together. Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within Alberta, British Columbia, or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees!