Artificial Intelligence & Engineering
AI & Engineering leverages cutting-edge engineering capabilities to help build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These insights are powered by engineering for business advantage, helping transform mission-critical operations.
Join our AI & Engineering team to help transform technology platforms, driving innovation, and help make a significant impact on our clients' achievements. You’ll work alongside talented professionals reimagining and re-engineering operations and processes that could be critical to businesses.
As a Lead Manager Services Engineer II at Deloitte Consulting, you will oversee the technical delivery of enterprise-scale software solutions, lead cross-functional and global teams and mentor junior members. You will collaborate to understand functional requirements, support sales and proposal efforts, and drive end-to-end project delivery, including estimation and planning, to ensure successful outcomes.
Work you'll do
As a Lead Managed Services Engineer II on the Hybrid Cloud Infrastructure team, you will be responsible for…
- Lead and develop a network team supporting client sites around the clock; establish clear ownership, escalation paths, coverage, and operational standards.
- Build trusted client relationships by understanding client priorities, communicating proactively, setting clear expectations, and advising on network decisions and service improvements.
- Own network lifecycle management from architecture and design through implementation working with project teams , Network operations, optimization, refresh, and retirement for enterprise environments.
- Guide architecture decisions and translate client business and technical needs into secure, scalable, resilient network solutions.
- Lead complex incident response and troubleshooting; drive root-cause analysis, corrective actions, and clear client communications.
- Oversee network changes, implementations, migrations, and upgrades, coordinating resources, dependencies, schedules, and risks.
- Improve service performance through automation, standardization, and emerging capabilities AIOps.
- Develop and maintain operating procedures, technical documentation, service metrics, and knowledge-sharing practices.
- Identify opportunities to reduce cost, manual effort, incident volume, and recurring issues; measure and communicate results.
- Handle sensitive client information with sound judgment and discretion.
- Lead client calls, service reviews and governance meetings; manage SLAs and KPIs, track performance against agreed service levels, and drive corrective action on breaches.
- Manage OEM/vendor and TAC engagement and escalations (including Cisco, Meraki, F5 and other vendors) to ensure timely resolution and support coverage.
- Lead RFP responses , presales activities and Estimations for Network Tower
The team
At Hybrid Cloud Infrastructure we deliver solutions spanning Hybrid Cloud, Advanced Connectivity, AI Data Centers, High-Performance Computing, and AI Infrastructure to help clients achieve their desired outcomes. Our offerings include engineered transformation services for hybrid cloud infrastructure and platforms, prioritizing resiliency, optimization, and extensive automation. We integrate advanced connectivity with AI infrastructure and enterprise networks to boost operational efficiency and enable real-time data processing. Additionally, we provide comprehensive management of all facets of operations for hybrid cloud infrastructure and field operations.
Location: Bengaluru, Hyderabad, Pune, Chennai (preferred)
Shift Timings: Rotational Shifts
Qualifications
Required:
- 8–14 years of experience in enterprise networking, including network operations and delivery across multiple sites.
- Strong expertise in network architecture, routing, switching, wireless, SD-WAN, SDN, network security, and cloud networking.
- Working knowledge of Cisco Catalyst Center (DNAC) and Meraki (cloud-managed networking), including Meraki vendor support engagement.
- Understanding of load balancers such as F5 or equivalent (e.g., Citrix NetScaler, A10) and application delivery concepts.
- Experience leading teams responsible for production network services, including 24×7 support or comparable service coverage.
- Demonstrated ability to lead network implementations, migrations, lifecycle initiatives, or transformation programs ( not mandatory ) including resource and timeline planning.
- Strong incident management, troubleshooting, problem-solving, and root-cause analysis skills.
- Experience improving service operations through automation, process improvement, and well-maintained procedures.
- Excellent written, verbal, analytical, and interpersonal skills, including the ability to build client trust and communicate technical issues to business stakeholders.
- Adaptable to changing priorities and able to handle new technical and operational challenges in a dynamic client environment.
- BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university
Preferred:
- Multi-vendor experience which includes Cisco, HPE Aruba, Silverpeak, Juniper, Arista, Palo Alto, Checkpoint etc.
- Cisco ISE (Identity Services Engine) knowledge
- Good knowledge and working experience on any of the leading client global network
- Experience of IT Pre Sales / Pursuit Management
- Any advanced level certification, preferably any CCIE certification
- Any agile certification for project management
- Any project management certification
- ITIL certification or working knowledge of ITIL-based incident, problem and change management
