2 Networking Monitoring Jobs

Greetings from GM Modular We have an exciting IT opportunity waiting for you at GM Modular! Join our team at GM Modular and be part of an exciting IT opportunity. Details regarding the position are provided below: Position Title - Manager, Data Networks Grade - Manager Function - Information technology Location - Andheri West (Mumbai) Work Schedule - 6 days a week (On site) Manager of Data Networks is responsible for overseeing the design, implementation, and management of the organizations data network infrastructure. This includes LAN, WAN, VPN, firewalls, and network security systems. The Manager will provide leadership to outsource team of network engineers and/or technicians, ensuring reliable network operations, efficient problem resolution, and ongoing support. They will collaborate with other departments to align networking strategies with business goals, plan for future scalability, and ensure compliance with security standards. Core Network Architecture Design and Management: Design and architect scalable, reliable, and secure data network infrastructure. Design, implement, and manage the organization's data network infrastructure. Ensure the reliability, security, and scalability of the network. Lead the design, implementation, and maintenance of the organizations LAN, WAN, VPN, and other networking solutions to ensure efficient, secure, and scalable operations. Team Leadership Provide guidance, mentoring, and performance evaluations to the IT team and develop team competencies through training and career development. Performance Monitoring & Optimization Monitor network performance using various tools, troubleshoot issues, and implement optimizations to ensure optimal performance and minimal downtime. Network Security Collaborate with IT security teams to ensure network security protocols and firewalls are robust and comply with industry standards and regulations. Implement strategies to protect data and systems from unauthorized access or cyber threats. Vendor Management Work with vendors to procure network hardware, software, and services. Evaluate and select vendors based on cost, quality, and performance. Policy and Compliance Develop and enforce network policies and procedures. Ensure compliance with industry regulations and standards. Capacity Planning Plan and implement network capacity upgrades to accommodate the organization's growing needs. Anticipate future network requirements and plan accordingly. Documentation Maintain accurate and up-to-date documentation of network configurations, processes, and procedures. Emergency Response and Disaster Recovery Develop and implement plans for network emergency response and disaster recovery. Ensure that the organization can recover quickly from network failures or security incidents. IV. Job Requirements Qualifications Education: Bachelors degree in Computer Science, Information Technology, or a related field. Experience: Minimum of 5-7 years of experience in network administration or engineering, with at least 2-3 years in a managerial or leadership role. Extensive experience with Cisco, Juniper, or similar network devices. Strong understanding of TCP/IP, routing, switching, and firewalls. Certifications: Relevant certifications (e.g., CCNP, CCIE, CompTIA Network+, or equivalent). Technical Skills: Deep knowledge of LAN, WAN, VPN, and wireless technologies. Experience with network monitoring tools (e.g., SolarWinds, PRTG). Strong understanding of network security principles and technologies (firewalls, IDS/IPS, VPN, encryption). Experience with cloud networking (AWS, Azure, GCP) is a plus. Key Competencies Leadership & Team Management: Proven ability to lead and mentor a team, manage projects, and foster a positive work environment. Problem-Solving: Strong analytical and troubleshooting skills to diagnose complex networking issues. Communication: Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders. Adaptability: Ability to manage changing priorities and business needs in a fast-paced environment. Project Management: Experience in planning, coordinating, and executing network-related projects. INTRESTED CANDIDATES CAN ALSO SHARE THEIR RESUME -shantadeepa.behera@gmmodular.com or can connect at 8860304269

What youll do: First point of contact for customers, internal organisation users for reporting issues and requests via calls, emails, monitoring tools and self-service channels Collect complete details of the issue being reported, log a ticket on the ticketing tool. Carry out initial triaging to ensure ticket has complete information, appropriate priority and impact details, appropriate support team for assignment. Ensure associated internal tickets are created with complete information and appropriate support team assignment. Regular follow up on tickets to ensure progress is being made by support teams; up to date progress updates communicated to customers, appropriate usage of the tickets state based on progress. Manage tickets lifecycle end to end adhering to process in place. Proactively monitor ServiceDesk ticket queue and take appropriate timely actions. End to end coordination with stakeholders including customers, project teams, DEV teams, Infrastructure teams wherever necessary to make progress on tickets and ongoing issues and requests on emails. Follow on call process including multiple teams without miss. Participate in Major Incident Management bridge calls along with Incident Manager to drive towards resolution with the help of support teams. Coordinate RCA document preparation and submission within set timelines. End to end Service Request Management. What to Have for this position. Must have Skills. Total Experience of at least 3+ years in 24/7 ServiceDesk environment with application support experience Good hands-on and knowledge on Incident and Major Incident Management, Service request Management processes Good knowledge on Problem management process Good hands-on experience in working in a dynamic high-pressure environment dealing with multiple aspects at the same time Good hands-on experience in ticketing tools like ServiceNow. Good Analytical and problem-solving skills with Strong interpersonal, facilitation skills along with effective communication (both written and verbal) skills Ready to work in rotational shifts and offs without any issues Team player who believes in collaborating with team members and lending extra support wherever needed Good to have Skills. ITIL V4 foundation knowledge and preferably certified. ServiceDesk background and experience Basic knowledge of networking monitoring Good to have Windows administration Basics knowledge Good to have Basic understanding of technologies like Cloud (Azure/AWS), Database, SQL, scripting Good to have Required skills. Good Communication skills both verbal and written 24/7 ServiceDesk background ITIL knowledge and background Ready to work in 24/7 team with rotational shifts