Network Security Engineer - L2

Job Description

Roles and Responsibilities: Ability to communicate with tech-savvy clients using perfect written and spoken English; Familiarity with a range of enterprise software/ security solutions and be comfortable in conversations with IT professionals and technical clients Experience troubleshooting and solving technical problems, client advocacy, empathy, and keen attention to detail; Available to work any assigned shift the team provides 24 7 coverage for our clients around the world. But it s PST for now until further updates; Help resolve software and technical questions for the client efficiently and effectively; Gather the required information necessary to best handle client software and technical inquiries; Manage client expectations regarding estimated response times for issue resolution; Meet SLAs like response and resolution times by partnering within L2 and L3 advisor; Extensively research and document client technical issues. Collaborate with technical support team members to properly manage client inquiries and escalate when appropriate; Partner with technical support team members on various strategic projects when needed; Own client technical issues from initial report to resolution, communicating with clients regularly regarding issue status. Technical Skills: 3 to 5 years relevant experience Network Security SSL/TLS, VPNs (IPsec, GRE), Firewall, IDS/IPS; Knowledge of protocols such as HTTP, SMTP, FTP, DNS, DHCP; Network troubleshooting experience familiarity with tools such as Ping, Traceroute, MTR; Network protocol analyzers Knowledge on anyone of these: tcpdump, Wireshark, fiddler; Good to have o Authentication protocols such as LDAP, SAML, 2FA, MFA etc; Basic knowledge on operating systems Linux, Unix; Basic Knowledge on Web proxy, transparent proxy, reverse proxy, Explicit proxy PAC files. Follow us on to know about our latest job openings! Submit the form below to apply Name (Required) Email (Required) Phone (Required) Are you a Graduate (Required) (Required) Do you have experience in Ipsec and SSL VPN (Required) (Required) How many years of experience do you have working as a Network Security Engineer (Required) (Required) Are you flexible working in night shifts (Required) (Required) Have you worked with Wireshark (Required) (Required) Are you willing to work on Holidays (Required)