Network Lead

Job Description

NOC Engineer L3 (Tier3 Resolver) Duties and Responsibilities Troubleshooting the complex/multi domain/ incidents, that require design changes or involvement of OEMs, on the network and services that are escalated by L2 Resolver Group while adhering to SLA/KPIs Providing L3 level of Network and Service Assurance support for enterprise network on routing and switching and is comprised of Cisco based WAN/ LAN / WLAN and SDWAN technologies Carrying out complex network change events Acting as the architect for the projects in the day 2 scenario Provide design and deployment guidance on new enterprise sites, make configuration pack and deploy it on ground Raising TAC cases with OEMs and drive the resolution of complex incidents Coordinating with the fault management teams of the CSPs for the resolution of access link issues Working directly with OEMs for upgrades for EoL/EoS based Life Cycle Management Designing and implementing the final fix for resolving the complex incidents in coordination with OEMs or CSPs Representing the Operations team in architectural and roadmap discussions along with the customer Analyzing the technological advancement in the industry and acting as the technical advisor to the customer Assisting the Major Incident resolution by actively participating in the process Minimum Job Entry Requirements Bachelor of engineering degree and 10 12 years of experience on Networking Technologies Experience on Large Enterprise Networks in Service assurance area preferably at L3 level Strong experience on EIGRP, OSPF, BGP, MPLS, CoS, QoS, VRF, VLANS, and VPNs Strong understanding of Network Segmentation approaches and CISCO SD Access based Network Segregation Knowledge and experience on Infoblox DDI (DNS, DHCP & IPAM) and Cisco ISE will be a plus Must have CCNP (Routing & Switching)/CCIE R&S desirable Strong analytical skills to resolve problems Strong oral and written communication skills to coordinate repair efforts and prepare reports Ability to manage multiple tasks in a fast paced complex network environment Strong skills on MS Office for reports and preparation of RCA Self starter with attention to detail and ability to maintain focus over long periods of time Ability to work on call support at odd hours as needed