As a Network Development Engineer on the Oracle Infrastructure Engineering Services (IES), Network Operations & Reliability Engineering team, your priorities include completing change requests, fulfilling service requests, incident response, and problem management. Supports the design, deployment, and operations of a large-scale global Oracle cloud computing environment (Oracle Cloud Infrastructure - OCI). Primarily focused on development and support of network fabric and systems through a combination of a deep level understanding of networking at the protocol level coupled with programming skills to support the intensive automation required to operate a production environment.
As OCI is a cloud-based network with a global footprint, this support will include hundreds of thousands of network devices supporting millions of servers, connected over a mix of dedicated backbone infrastructure and the Internet. Because our team is globally distributed, on-call shift coverage is generally specific to one shift/region, but we do ask for flexibility as occasional urgent needs arise. Organizational Overview: Oracle Cloud continues innovative breakthroughs providing Autonomous Database and services to an ever-increasing customer base. Oracles Global Business Unit Cloud Services group is an industry leader focused innovation, service delivery, and migration of traditional, on-premises workloads to the Oracle Cloud Infrastructure. Our customer base includes fortune 500 and industry leaders across a variety of sectors including Communications, Financial Services, Health Sciences, Hospitality, Retail, Utilities, Construction and Engineering. Together, we are purposeful, industry leading experts in engineering delivering the next generation of Cloud services centered on the Autonomous Database.
Responsibilities : Network Design, Build & Lifecycle Management
Participate in the design and architecture of network solutions, contributing to development of standalone features and enhancements
Lead and support network build, upgrade, and migration projects as part of the IES Cloud Services transformation to OCI infrastructure
Implement, maintain, and support cloud-based Network SaaS components in alignment with SLAs/OLAs
Collaborate with program and project managers to define milestones, deliverables, and execution plans
Create and maintain runbooks, methods of procedure (MOPs), and documentation for network changes and operations
Operations & Reliability
Ensure site reliability, performance, and security, maintaining "Site UP" as the highest operational priority
Actively monitor the production environment with the Global Operations Center to proactively detect and resolve issues
Provide break-fix support during network events, act as an escalation point, and lead root cause analysis and postmortem documentation
Participate in on-call rotations, including weekend or global coverage as required
Develop and capture network service health metrics to monitor and report on service performance
Automation & Tool Development
Develop and maintain automation scripts and tools (Python or other object-oriented languages) to streamline network operations
Automate manual processes using APIs and automation frameworks to improve operational efficiency
Coordinate with network automation services teams to design and integrate support tooling
Serve as a Subject Matter Expert (SME) on network automation and software development initiatives
Collaboration & Continuous Improvement
Work closely with network vendor technical teams and internal QA to drive bug resolution and firmware/software validation
Partner with cross-functional teams to drive innovation and process improvement
Lead and participate in automation and innovation workshops to enhance organizational capabilities
Mentor and guide junior engineers, promoting skill development in automation, troubleshooting, and network design
Required Qualifications
Bachelors degree in a technology-related field or equivalent hands-on experience in large-scale network environments
7+ years of professional experience supporting carrier-grade, IP-based ISP, web-scale, on-premises datacenter, and cloud-provider network infrastructures
Proven record of progressive responsibility and technical growth in network engineering roles
Advanced-level expertise with multiple network operating systems, including
Cisco IOS, NX-OS, and TMOS
Strong operational knowledge of internet routing protocols and core networking concepts, including TCP/IP, BGP, iBGP, EGP, MPLS, IS-IS, OSPF, Anycast, RHI, and route reflection
Proficiency in network automation and DevOps practices, with experience using tools and languages such as Python, Ansible, Chef, Docker, Terraform, Perl, JavaScript, JSON, REST, iControl, Bash, YAML, XML, and iControlRest
Advanced knowledge of firewall technologies, such as Cisco ASA and Palo Alto
Deep understanding of Layer 4 7 protocols, including TCP, UDP, AH, ESP, SMB, RCP, TLS, SSL, HTTP/HTTPS, DNS, SNMP, SMTP, and SSH
Experience supporting cloud environments across IaaS, PaaS, SaaS, and LBaaS offerings
Advanced experience in capacity planning, traffic engineering, and performance optimization for large-scale networks
Preferred Skills and Experience
5+ years of experience in network peering, design, customer provisioning, migration, and decommissioning
1-2+ years of experience designing and managing cloud-based network services
Working knowledge of databases such as Oracle Database, SQL Server, MySQL, or PL/SQL
Hands-on experience with traffic management and load balancing technologies
Experience supporting DNS infrastructure and services
Proficiency working in Linux/Unix environments for network operations and troubleshooting
3+ years of experience managing Incident and Problem Management workflows, including automation, defect tracking, and analytics
Practical experience using Apex, Oracle BI or Grafana for analytics, metrics, and reporting
Experience with network change management and release management processes
Proven ability to define and measure Objectives and Key Results (OKRs), Key Performance Indicators (KPIs), Operational Level Agreements (OLAs), and Service Level Agreements (SLAs) to drive continuous improvement
