About The Opportunity Netrix Global is looking for a Cloud Engineer (Software Packaging) , a technical position within the Managed Services division, responsible for delivering the Software Packaging services to Netrix s customers. The Cloud Engineer (Software Packaging) reports to the Team Lead (Cloud) and upto in the Sr. Manager (Cloud) under Managed Services and will serve as an escalation point to the TOC and Cloud Systems Support Team. The position requires knowledge of Packaging, UAT, QA and Deployment of Software across the customer environments and includes but not limited to Administration, Management, Monitoring and Troubleshooting of Software Packages deployed and maintenance of the customer s SCCM, Intune, JAMF Environment, with good understanding and troubleshooting skills tied to Entra ID, Intune, Windows Server and End-User workstation OS (Windows 10, 11, macOS). The ideal candidate will have strong troubleshooting skills in the above technologies in a multi-user environment. This role will involve collaborating with various teams and with minimal supervision and individuals in this role are required to perform duties as an experienced professional in their field, executing advanced technical procedures, including, but not limited to, customer support, technical support, maintenance, system enhancements, and administration. This position requires excellent verbal and written communication skills as the primary point of customer interaction for incidents and service requests. How You Will Make an Impact High-performance contributor within a global Customer Facing Software Packaging support team that supports customers across US, UAE. Action packaging requests, UAT with customers/application owners, Support QA testing and validation of packages, and schedule production rollout of software packages by working closely with the Senior Software Packaging Engineering team. Strong endpoint management skills as it ties to troubleshooting software/os level issues tied to packaging/UAT/QA/Deployment on Windows 10, 11 and macOS (plus) with Customers/App Owners Assist in the Development of new and Update of existing automated scripts to handle custom requirements. Work with customer to execute Change requests as per Change management window provided by the business Deliver Software Packaging Services within established SLAs for each customer. Works with clients for problem determination and communicates directly with clients for resolution of systems hardware and software and related infrastructure in the network environment per defined SLAs, within the company s ticketing system. Document system configurations, procedures, and best practices and maintains detailed technical documents. Accepts assignments to assist or lead project-based work. Participates in client onboarding, delivery/field projects, or internal projects to improve our services. Participate in on-call rotation and respond to system emergencies outside of regular business hours as needed. Attend daily/weekly standup calls with customers to report on status of open packaging requests, solve for issues/obstacles and drive initiatives. Continually works toward the development of their technical skill set(s) to better serve the Netrix Global organization and its clients. What You Will Bring to The Table Bachelors degree in information technology, or a related field (or equivalent experience). Min 3 years experience in software packaging lifecycle tasks, including packaging, UAT, QA and Deployment and includes but not limited to administration, troubleshooting, monitoring and maintenance of related environments. Strong OS, Hardware, Software troubleshooting and OS/Application Security Mitigation skills alongside Entra ID, Windows Server , Workstation concepts. Entra ID or Endpoint Management or Relevant certifications preferred. High standards of service to users/customers and team oriented. Excellent written, verbal communication skills. Excellent Organization and time management skills and ability to multi-task. Shift Timings : Monday - Friday 8:30 AM - 5:30 PM IST. Needs to attend US app packaging customer standup daily/weekly calls that fall outside of the regular schedule. About Us At Netrix Global our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals and commit us to a common purpose. We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All! Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today s most complex business challenges, delivering to you an integrated, optimized, and future-proof solution. We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country s top system integrators. At Netrix, we re driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction. What You Can Expect from Us We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.
About The Opportunity Netrix Global is seeking a Cloud Engineer for a technical role within its Managed Services division. responsible for managing Netrix and its customers IT infrastructure, whether on-prem or in the Cloud. The Cloud Engineer reports up to the Cloud Systems Manager under Managed Services and will serve as an escalation point to the TOC and Cloud Support and Systems Teams. The ideal candidate will have at least 3-5 years of hands-on experience in Administration, Management, Monitoring and Troubleshooting of Microsoft Azure, M365 and Entra ID, Intune, Windows Server and End-User workstation and application issues. How You Will Make an Impact Work collaboratively with other team members to provide a high level of customer service to our clients and meet all department KPIs. Serve as an escalation point to TOC, Cloud, and Systems Teams for Netrix and its customers. Action Incidents and Service Requests tied to Administration, Management, and Troubleshooting Azure Infra, M365, and Entra ID and Windows Server across various OS Flavors (2008, 2012, 2016, 2019, 2022) and Supporting End-User workstation and application issues. M365 Management: Maintaining the operating M365 tenant, configuring and deploying Office 365, managing user licensing and experience with Intune, Exchange, OneDrive, SharePoint, and Teams Administration and Support. Azure Management: Provisioning, configuring, monitoring, and securing the Azure cloud environment. It also involves designing and implementing solutions, migrating infrastructure to the cloud, and managing security and access controls. Entra ID Management: This includes understanding, monitoring, and troubleshooting issues with Azure Active Directory Connector (AADC)/Entra Connect. Server Management: Administer, operate, manage, and maintain windows server and related components for on-premises and cloud-based environments. Troubleshoot and remediate escalated end-user related issues tied to workstations and applications. Works with clients for problem determination and communicates directly with clients for resolution of systems hardware and software and related infrastructure in the network environment per defined SLAs, within the company s ticketing system. Drive P1/P2 Bridges with end user/customers and facilitate discovery, investigation, remediation as well as escalation with other teams. Action Incidents and Service Requests tied to Backup Restore Requests, Backup Failures across various backup platforms supported by Netrix (Veeam, Datto, Azure preferred) and action monthly/quarterly proactive tasks and health checks for various customers using these backup platforms. Perform routine updates and upgrades on Windows Servers and Workstations, and Applications. Perform monthly/quarterly proactive tasks and health checks for servers, workstations, M365/Entra ID and Azure. Monitoring and performance tuning of On-Prem and Cloud Infrastructure. Participate in on-call shift rotations, including weekends and after hours. The flexibility to work on a varied shift rotation when needed is expected and respond to system emergencies outside of regular business hours as needed. Participate in Team Huddles, Meetings as it relates to day-to-day operations. Engage in Change Management, Problem Management as part of Continuous Improvement process. Document system configurations, procedures, and best practices and maintains detailed technical documents. Accepts assignments to assist or lead project-based work. Participates in client onboarding, delivery/field projects, or internal projects to improve our services. Meet organization defined KPIs. What You Will Bring to The Table 3 years hands on experience with the following technologies: Microsoft Windows Server Administration, Troubleshooting and Monitoring Infrastructure Support for Azure (VMs, Backups, Networking (Domains, DNS), Security) Administration, Management and Troubleshooting M365 and Entra ID and Intune End-user issues, workstation and application support. Server/Workstation Backup Platform Monitoring and Management (Veeam, Datto, Azure preferred) Cybersecurity Best Practices and Remediation Soft skills Excellent Verbal and Written Communication Skills in E Self-motivated, taking initiative to learn and stay informed on new and relevant technologies. Ability to maintain client relationships and provide a high level of customer service and professionalism. Ability to manage your own workload, prioritize tasks and meet deadlines. Can work within a fun, cultured team environment. Documents, Updates, and adheres to standards, SLAs, and SOP s. Ability to think outside the box, critical thinking skills and research and present solutions. Consistent timely and proactive follow up on open/outstanding tickets, issues are required Ability to work from home with a good internet connection and no background disturbances is crucial. Qualifications Bachelor s Degree in information technology or related field of study with at least 3 years of related experience as it ties to the above job duties. Experience working in MSP is a plus. Shift: 5 days a week, within a rotating schedule, with 2 days covering US core business hrs between 8 am - 5 pm and rest of the days with Ist shift / 2nd Shift / 3rd shift during Indian daytime hours. About Us At Netrix Global our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals and commit us to a common purpose. We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All! Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today s most complex business challenges, delivering to you an integrated, optimized, and future-proof solution. We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country s top system integrators. At Netrix, we re driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction. What You Can Expect from Us We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.
If playback doesnt begin shortly, try restarting your device. More videos on YouTube An error occurred while retrieving sharing information. Please try again later. About The Opportunity Netrix Global is seeking a skilled and motivated Collaboration Engineer III to support and maintain our voice infrastructure that serves our customers, with a strong focus on Ribbon Session Border Controllers (SBC 5000 series). This role will also require the candidate to become proficient in supporting and maintaining our proprietary or third-party cloud PBX system. The ideal candidate has a solid foundation in VoIP and SIP protocols, with hands-on experience managing cartier interconnects and SBC configurations. How You Will Make An Impact Configure, manage, and troubleshoot Ribbon SBC 5000 series for carrier voice connectivity and SIP routing. Support carrier interconnects, call routing policies, and media handling within the SBC environment. Learn and support the internal third-party PBX platform (training provided as needed). Monitor voice network performance and respond to incidents affecting service quality or uptime. Participate in implementation and migration projects related to SBC infrastructure. Collaborate with telecom vendors and service providers to resolve service-impacting issues. Create and maintain detailed documentation of configurations, processes, and troubleshooting procedures. Provide Tier I/II support for escalated voice-related incidents. Participate in an on-call rotation and after-hours maintenance activities. Exposure to or experience with PBX systems (Avaya, Cisco CUCM, Teams, or Open Source proprietary solutions). Understanding of voice failover, redundancy, and high-availability architectures. Experience scripting or automating configurations using CLI or API (e.g., Ribbon REST API). What You Will Bring To The Table 3+ years of experience in enterprise voice engineering, with at least 1-2 years directly supporting Ribbon SBC 5000 series (or equivalent SBC platforms). Strong understanding of SIP signaling, RTP, and VoIP call flows. Experience with SBC configuration, trunking, and security policies. Proficient in network troubleshooting using tools such as Wireshark and syslogs. Familiarity with carrier SIP interconnects and number porting processes. Strong analytical and troubleshooting skills. Clear and professional communication skills. Willingness to learn and adapt to proprietary technologies. Comfortable working independently and within a cross-functional team. Ability to work US day shift hours. Shift Timing: US Day Shift 8 am - 4 am CST At Netrix Global our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals and commit us to a common purpose. We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All! Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today s most complex business challenges, delivering to you an integrated, optimized, and future-proof solution. We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country s top system integrators. At Netrix, we re driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction. What You Can Expect From Us We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, veteran status, or any other protected characteristic. Our hiring, promotion and compensation processes are based on merit, skills, and qualifications, to ensure a fair and unbiased approach for our candidates and employees. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.
Role & responsibilities Configure, manage, and troubleshoot Ribbon SBC 5000 series for carrier voice connectivity and SIP routing. Support carrier interconnects, call routing policies, and media handling within the SBC environment. Learn and support the internal third-party PBX platform (training provided as needed). Monitor voice network performance and respond to incidents affecting service quality or uptime. Participate in implementation and migration projects related to SBC infrastructure. Collaborate with telecom vendors and service providers to resolve service-impacting issues. Create and maintain detailed documentation of configurations, processes, and troubleshooting procedures. Provide Tier I/II support for escalated voice-related incidents. Participate in an on-call rotation and after-hours maintenance activities. Exposure to or experience with PBX systems (Avaya, Cisco CUCM, Teams, or Open Source proprietary solutions). Understanding of voice failover, redundancy, and high-availability architectures. Experience scripting or automating configurations using CLI or API (e.g., Ribbon REST API). Preferred candidate profile 3+ years of experience in enterprise voice engineering, with at least 1-2 years directly supporting Ribbon SBC 5000 series (or equivalent SBC platforms). Strong understanding of SIP signaling, RTP, and VoIP call flows. Experience with SBC configuration, trunking, and security policies. Proficient in network troubleshooting using tools such as Wireshark and syslogs. Familiarity with carrier SIP interconnects and number porting processes. Strong analytical and troubleshooting skills. Clear and professional communication skills. Willingness to learn and adapt to proprietary technologies. Comfortable working independently and within a cross-functional team. Ability to work US day shift hours.
Role & responsibilities Configure, manage, and troubleshoot Ribbon SBC 5000 series for carrier voice connectivity and SIP routing. Support carrier interconnects, call routing policies, and media handling within the SBC environment. Learn and support the internal third-party PBX platform (training provided as needed). Monitor voice network performance and respond to incidents affecting service quality or uptime. Participate in implementation and migration projects related to SBC infrastructure. Collaborate with telecom vendors and service providers to resolve service-impacting issues. Create and maintain detailed documentation of configurations, processes, and troubleshooting procedures. Provide Tier I/II support for escalated voice-related incidents. Participate in an on-call rotation and after-hours maintenance activities. Exposure to or experience with PBX systems (Avaya, Cisco CUCM, Teams, or Open Source proprietary solutions). Understanding of voice failover, redundancy, and high-availability architectures. Experience scripting or automating configurations using CLI or API (e.g., Ribbon REST API). Preferred candidate profile 3+ years of experience in enterprise voice engineering, with at least 1-2 years directly supporting Ribbon SBC 5000 series (or equivalent SBC platforms). Strong understanding of SIP signaling, RTP, and VoIP call flows. Experience with SBC configuration, trunking, and security policies. Proficient in network troubleshooting using tools such as Wireshark and syslogs. Familiarity with carrier SIP interconnects and number porting processes. Strong analytical and troubleshooting skills. Clear and professional communication skills. Willingness to learn and adapt to proprietary technologies. Comfortable working independently and within a cross-functional team. Ability to work US day shift hours.
Its a role for someone with a deep curiosity for cybersecurity, a proactive mindset, and a desire to improve enterprise security at scale. If youre motivated by continuous learning and thrive in fast- paced environments, wed love to talk to you. How You Will Make an Impact Act as a senior member of the Security Operations Center (SOC), independently handling and resolving incidents, while driving lessons learned and continuous improvement. Collaborate with global teams and develop best practices around processes, tools, and awareness. Perform in-depth analysis of complex security logs, SIEM events, and correlated data to identify, assess, and remediate threats. Maintain and improve existing security tools, create and refine use cases, and tailor configurations based on evolving threat intelligence. Conduct penetration testing, vulnerability assessments, and guide remediation efforts. Take a proactive approach to identifying risks, potential issues, and opportunities for improving the security posture of the organization. Contribute to 24/7 SOC capabilities, ensuring effective detection and response coverage. Participate in compliance and audit-related efforts by helping ensure system and policy adherence. Support SOAR platform integration and automation to improve incident response workflows. Mentor junior team members and promote a strong, collaborative team culture. What You Will Bring to The Table 4-5+ years in Information Security or related cybersecurity roles. Hands-on experience in a SOC environment, with deep exposure to SIEM and endpoint/network security. 2+ years of experience with cloud environments and cloud-native security tools. Experience with SOAR platforms and scripting (Python, PowerShell, Bash, etc.). Experience with penetration testing, vulnerability scanning, and vulnerability management processes. Working knowledge of Linux systems and syslog analysis from CLI. 2-4 years of systems analysis and incident handling. Strong grasp of cloud security concepts such as access control, data protection, threat detection, and compliance monitoring. Tools & Technologies: Azure Sentinel, QRadar, Splunk Cisco IDS/IPS, Palo Alto, McAfee Security Suite Tenable Nessus, ForeScout, Cisco ISE Comfortable with query languages such as KQL or SQL (considered an advantage). Operational knowledge of APIs is a plus.
Title: Cloud Engineer Experience: 3-6 years Location: Pune About The Opportunity Netrix Global is seeking a Cloud Engineer for a technical role within its Managed Services division. responsible for managing Netrix and its customers' IT infrastructure, whether on-prem or in the Cloud. The Cloud Engineer reports up to the Cloud Systems Manager under Managed Services and will serve as an escalation point to the TOC and Cloud Support and Systems Teams. The ideal candidate will have at least 3-5 years of hands-on experience in Administration, Management, Monitoring and Troubleshooting of Microsoft Azure, M365 and Entra ID, Intune, Windows Server and End-User workstation and application issues. How You Will Make an Impact Work collaboratively with other team members to provide a high level of customer service to our clients and meet all department KPIs. Serve as an escalation point to TOC, Cloud, and Systems Teams for Netrix and its customers. Action Incidents and Service Requests tied to Administration, Management, and Troubleshooting Azure Infra, M365, and Entra ID and Windows Server across various OS Flavors (2008, 2012, 2016, 2019, 2022) and Supporting End-User workstation and application issues. M365 Management: Maintaining the operating M365 tenant, configuring and deploying Office 365, managing user licensing and experience with Intune, Exchange, OneDrive, SharePoint, and Teams Administration and Support. Azure Management: Provisioning, configuring, monitoring, and securing the Azure cloud environment. It also involves designing and implementing solutions, migrating infrastructure to the cloud, and managing security and access controls. Entra ID Management: This includes understanding, monitoring, and troubleshooting issues with Azure Active Directory Connector (AADC)/Entra Connect. Server Management: Administer, operate, manage, and maintain windows server and related components for on-premises and cloud-based environments. Troubleshoot and remediate escalated end-user related issues tied to workstations and applications. Works with clients for problem determination and communicates directly with clients for resolution of systems hardware and software and related infrastructure in the network environment per defined SLAs, within the company's ticketing system. Drive P1/P2 Bridges with end user/customers and facilitate discovery, investigation, remediation as well as escalation with other teams. Action Incidents and Service Requests tied to Backup Restore Requests, Backup Failures across various backup platforms supported by Netrix (Veeam, Datto, Azure preferred) and action monthly/quarterly proactive tasks and health checks for various customers using these backup platforms. Perform routine updates and upgrades on Windows Servers and Workstations, and Applications. Perform monthly/quarterly proactive tasks and health checks for servers, workstations, M365/Entra ID and Azure. Monitoring and performance tuning of On-Prem and Cloud Infrastructure. Participate in on-call shift rotations, including weekends and after hours. The flexibility to work on a varied shift rotation when needed is expected and respond to system emergencies outside of regular business hours as needed. Participate in Team Huddles, Meetings as it relates to day-to-day operations. Engage in Change Management, Problem Management as part of Continuous Improvement process. Document system configurations, procedures, and best practices and maintains detailed technical documents. Accepts assignments to assist or lead project-based work. Participates in client onboarding, delivery/field projects, or internal projects to improve our services. Meet organization defined KPIs. What You Will Bring to The Table 3 years hands on experience with the following technologies: Microsoft Windows Server Administration, Troubleshooting and Monitoring Infrastructure Support for Azure (VMs, Backups, Networking (Domains, DNS), Security) Administration, Management and Troubleshooting M365 and Entra ID and Intune End-user issues, workstation and application support. Server/Workstation Backup Platform Monitoring and Management (Veeam, Datto, Azure preferred) Cybersecurity Best Practices and Remediation Soft skills Excellent Verbal and Written Communication Skills in E Self-motivated, taking initiative to learn and stay informed on new and relevant technologies. Ability to maintain client relationships and provide a high level of customer service and professionalism. Ability to manage your own workload, prioritize tasks and meet deadlines. Can work within a fun, cultured team environment. Documents, Updates, and adheres to standards, SLAs, and SOPs. Ability to think outside the box, critical thinking skills and research and present solutions. Consistent timely and proactive follow up on open/outstanding tickets, issues are required Ability to work from home with a good internet connection and no background disturbances is crucial. Qualifications Bachelors Degree in information technology or related field of study with at least 3 years of related experience as it ties to the above job duties. Experience working in MSP is a plus. Shift: 5 days a week, within a rotating schedule, with 2 days covering US core business hrs between 8 am - 5 pm and rest of the days with Ist shift / 2nd Shift / 3rd shift during Indian daytime hours. What You Can Expect from Us We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. To learn more about Netrix Global please go to www.netrixglobal.com
Title : Sr Software Engineer (FreeSwitch) Experience : 2+ years Location : Remote About The Opportunity Netrix Global is looking for a passionate Senior Software Engineer that is resourceful Freeswitch and Lua developer to join our team. If you're someone who enjoys tackling complex telephony challenges and independently exploring innovative solutions, we encourage you to apply! How You Will Make An Impact As a key member of our development team, you will play a vital role in shaping and enhancing our telephony applications. You will: Drive Innovation: Conduct independent research and development to address intricate technical problems within our telephony infrastructure, proposing and implementing cutting-edge solutions. Build and Optimize: Design, develop, and maintain robust and scalable telephony applications leveraging the power of Freeswitch and Lua. Troubleshoot and Resolve: Analyze and resolve complex technical issues within our telephony systems, ensuring seamless and reliable communication. Integrate and Extend: Integrate Freeswitch with other systems and develop custom modules and functionalities to meet specific business needs Contribute to Architecture: Participate in the design and architecture of our telephony solutions, ensuring they are efficient, secure, and future-proof. Collaborate Effectively: Work closely with other developers, system administrators, and stakeholders to deliver high-quality solutions. What You Will Bring To The Table You are a motivated and skilled developer with a strong foundation in telephony and scripting. Ideally, you will bring: Solid Experience: A minimum of 2 years of hands-on development experience with Freeswitch and Lua combined with proficiency in reading/understanding code written in C. Freeswitch Expertise: A deep understanding of Freeswitch architecture, modules, configuration, and core functionalities. Lua Proficiency: Strong scripting skills in Lua, with the ability to develop efficient and well-documented code. Telephony Fundamentals: A good grasp of VoIP protocols (SIP, RTP), codecs, and general telephony concepts. Problem-Solving Prowess: Proven ability to independently research, analyze, and solve complex technical challenges. Linux Familiarity: Comfortable working in a Linux environment. Independent Learner: A proactive attitude towards learning new technologies and staying up-to-date with industry trends. Excellent Communication: Strong written and verbal communication skills. Interested folk please share your updated CV on smahore@netrixllc.com What You Can Expect From Us We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. To learn more about Netrix Global please go to www.netrixglobal.com