About The Opportunity Netrix Global is looking for a Cloud Engineer (Software Packaging) , a technical position within the Managed Services division, responsible for delivering the Software Packaging services to Netrix’s customers. The Cloud Engineer (Software Packaging) reports to the Team Lead (Cloud) and upto in the Sr. Manager (Cloud) under Managed Services and will serve as an escalation point to the TOC and Cloud Systems Support Team. The position requires knowledge of Packaging, UAT, QA and Deployment of Software across the customer environments and includes but not limited to Administration, Management, Monitoring and Troubleshooting of Software Packages deployed and maintenance of the customer’s SCCM, Intune, JAMF Environment, with good understanding and troubleshooting skills tied to Entra ID, Intune, Windows Server and End-User workstation OS (Windows 10, 11, macOS). The ideal candidate will have strong troubleshooting skills in the above technologies in a multi-user environment. This role will involve collaborating with various teams and with minimal supervision and individuals in this role are required to perform duties as an experienced professional in their field, executing advanced technical procedures, including, but not limited to, customer support, technical support, maintenance, system enhancements, and administration. This position requires excellent verbal and written communication skills as the primary point of customer interaction for incidents and service requests. How You Will Make an Impact High-performance contributor within a global Customer Facing Software Packaging support team that supports customers across US, UAE. Action packaging requests, UAT with customers/application owners, Support QA testing and validation of packages, and schedule production rollout of software packages by working closely with the Senior Software Packaging Engineering team. Strong endpoint management skills as it ties to troubleshooting software/os level issues tied to packaging/UAT/QA/Deployment on Windows 10, 11 and macOS (plus) with Customers/App Owners Assist in the Development of new and Update of existing automated scripts to handle custom requirements. Work with customer to execute Change requests as per Change management window provided by the business Deliver Software Packaging Services within established SLAs for each customer. Works with clients for problem determination and communicates directly with clients for resolution of systems hardware and software and related infrastructure in the network environment per defined SLAs, within the company’s ticketing system. Document system configurations, procedures, and best practices and maintains detailed technical documents. Accepts assignments to assist or lead project-based work. Participates in client onboarding, delivery/field projects, or internal projects to improve our services. Participate in on-call rotation and respond to system emergencies outside of regular business hours as needed. Attend daily/weekly standup calls with customers to report on status of open packaging requests, solve for issues/obstacles and drive initiatives. Continually works toward the development of their technical skill set(s) to better serve the Netrix Global organization and its clients. What You Will Bring to The Table Bachelor's degree in information technology, or a related field (or equivalent experience). Min 3 years’ experience in software packaging lifecycle tasks, including packaging, UAT, QA and Deployment and includes but not limited to administration, troubleshooting, monitoring and maintenance of related environments. Strong OS, Hardware, Software troubleshooting and OS/Application Security Mitigation skills alongside Entra ID, Windows Server , Workstation concepts. Entra ID or Endpoint Management or Relevant certifications preferred. High standards of service to users/customers and team oriented. Excellent written, verbal communication skills. Excellent Organization and time management skills and ability to multi-task. Shift Timings : Monday - Friday 8:30 AM - 5:30 PM IST. Needs to attend US app packaging customer standup daily/weekly calls that fall outside of the regular schedule. About Us At Netrix Global our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals and commit us to a common purpose. We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All! Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today’s most complex business challenges, delivering to you an integrated, optimized, and future-proof solution. We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country’s top system integrators. At Netrix, we’re driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction. What You Can Expect from Us We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need reasonable accommodations, please let us know by contacting NetrixHR@Netrixglobal. To learn more about Netrix Global please go to www.netrixglobal.com Show more Show less
About The Opportunity Netrix Global is seeking a Cloud Engineer for a technical role within its Managed Services division. responsible for managing Netrix and its customers' IT infrastructure, whether on-prem or in the Cloud. The Cloud Engineer reports up to the Cloud Systems Manager under Managed Services and will serve as an escalation point to the TOC and Cloud Support and Systems Teams. The ideal candidate will have at least 3-5 years of hands-on experience in Administration, Management, Monitoring and Troubleshooting of Microsoft Azure, M365 and Entra ID, Intune, Windows Server and End-User workstation and application issues. How You Will Make an Impact Work collaboratively with other team members to provide a high level of customer service to our clients and meet all department KPIs. Serve as an escalation point to TOC, Cloud, and Systems Teams for Netrix and its customers. Action Incidents and Service Requests tied to Administration, Management, and Troubleshooting Azure Infra, M365, and Entra ID and Windows Server across various OS Flavors (2008, 2012, 2016, 2019, 2022) and Supporting End-User workstation and application issues. M365 Management: Maintaining the operating M365 tenant, configuring and deploying Office 365, managing user licensing and experience with Intune, Exchange, OneDrive, SharePoint, and Teams Administration and Support. Azure Management: Provisioning, configuring, monitoring, and securing the Azure cloud environment. It also involves designing and implementing solutions, migrating infrastructure to the cloud, and managing security and access controls. Entra ID Management: This includes understanding, monitoring, and troubleshooting issues with Azure Active Directory Connector (AADC)/Entra Connect. Server Management: Administer, operate, manage, and maintain windows server and related components for on-premises and cloud-based environments. Troubleshoot and remediate escalated end-user related issues tied to workstations and applications. Works with clients for problem determination and communicates directly with clients for resolution of systems hardware and software and related infrastructure in the network environment per defined SLAs, within the company’s ticketing system. Drive P1/P2 Bridges with end user/customers and facilitate discovery, investigation, remediation as well as escalation with other teams. Action Incidents and Service Requests tied to Backup Restore Requests, Backup Failures across various backup platforms supported by Netrix (Veeam, Datto, Azure preferred) and action monthly/quarterly proactive tasks and health checks for various customers using these backup platforms. Perform routine updates and upgrades on Windows Servers and Workstations, and Applications. Perform monthly/quarterly proactive tasks and health checks for servers, workstations, M365/Entra ID and Azure. Monitoring and performance tuning of On-Prem and Cloud Infrastructure. Participate in on-call shift rotations, including weekends and after hours. The flexibility to work on a varied shift rotation when needed is expected and respond to system emergencies outside of regular business hours as needed. Participate in Team Huddles, Meetings as it relates to day-to-day operations. Engage in Change Management, Problem Management as part of Continuous Improvement process. Document system configurations, procedures, and best practices and maintains detailed technical documents. Accepts assignments to assist or lead project-based work. Participates in client onboarding, delivery/field projects, or internal projects to improve our services. Meet organization defined KPIs. What You Will Bring to The Table 3 years hands on experience with the following technologies: Microsoft Windows Server Administration, Troubleshooting and Monitoring Infrastructure Support for Azure (VMs, Backups, Networking (Domains, DNS), Security) Administration, Management and Troubleshooting M365 and Entra ID and Intune End-user issues, workstation and application support. Server/Workstation Backup Platform Monitoring and Management (Veeam, Datto, Azure preferred) Cybersecurity Best Practices and Remediation Soft skills Excellent Verbal and Written Communication Skills in E Self-motivated, taking initiative to learn and stay informed on new and relevant technologies. Ability to maintain client relationships and provide a high level of customer service and professionalism. Ability to manage your own workload, prioritize tasks and meet deadlines. Can work within a fun, cultured team environment. Documents, Updates, and adheres to standards, SLAs, and SOP’s. Ability to think outside the box, critical thinking skills and research and present solutions. Consistent timely and proactive follow up on open/outstanding tickets, issues are required Ability to work from home with a good internet connection and no background disturbances is crucial. Qualifications Bachelor’s Degree in information technology or related field of study with at least 3 years of related experience as it ties to the above job duties. Experience working in MSP is a plus. Shift: 5 days a week, within a rotating schedule, with 2 days covering US core business hrs between 8 am - 5 pm and rest of the days with Ist shift / 2nd Shift / 3rd shift during Indian daytime hours. About Us At Netrix Global our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals and commit us to a common purpose. We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All! Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today’s most complex business challenges, delivering to you an integrated, optimized, and future-proof solution. We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country’s top system integrators. At Netrix, we’re driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction. What You Can Expect from Us We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need reasonable accommodations, please let us know by contacting NetrixHR@Netrixglobal. To learn more about Netrix Global please go to www.netrixglobal.com Show more Show less
About The Opportunity Netrix Global team is looking for an experienced Senior Security Engineer to join our growing security team. In this role, you'll be defending our clients and infrastructure against evolving cyber threats. You'll work collaboratively within a global SOC environment, helping detect, investigate, and respond to incidents-while also contributing to threat hunting, process improvement, and security automation initiatives. It's a role for someone with a deep curiosity for cybersecurity, a proactive mindset, and a desire to improve enterprise security at scale. If you're motivated by continuous learning and thrive in fast- paced environments, we'd love to talk to you. How You Will Make An Impact Act as a senior member of the Security Operations Center (SOC), independently handling and resolving incidents, while driving lessons learned and continuous improvement. Collaborate with global teams and develop best practices around processes, tools, and awareness. Perform in-depth analysis of complex security logs, SIEM events, and correlated data to identify, assess, and remediate threats. Maintain and improve existing security tools, create and refine use cases, and tailor configurations based on evolving threat intelligence. Conduct penetration testing, vulnerability assessments, and guide remediation efforts. Take a proactive approach to identifying risks, potential issues, and opportunities for improving the security posture of the organization. Contribute to 24/7 SOC capabilities, ensuring effective detection and response coverage. Participate in compliance and audit-related efforts by helping ensure system and policy adherence. Support SOAR platform integration and automation to improve incident response workflows. Mentor junior team members and promote a strong, collaborative team culture. What You Will Bring To The Table 4-5+ years in Information Security or related cybersecurity roles. Hands-on experience in a SOC environment, with deep exposure to SIEM and endpoint/network security. 2+ years of experience with cloud environments and cloud-native security tools. Experience with SOAR platforms and scripting (Python, PowerShell, Bash, etc.). Experience with penetration testing, vulnerability scanning, and vulnerability management processes. Working knowledge of Linux systems and syslog analysis from CLI. 2-4 years of systems analysis and incident handling. Strong grasp of cloud security concepts such as access control, data protection, threat detection, and compliance monitoring. Tools & Technologies: Azure Sentinel, QRadar, Splunk Cisco IDS/IPS, Palo Alto, McAfee Security Suite Tenable Nessus, ForeScout, Cisco ISE Comfortable with query languages such as KQL or SQL (considered an advantage). Operational knowledge of APIs is a plus. Preferred Education: Bachelor's degree in Computer Information Systems, Cybersecurity, or a related field (or equivalent experience). Certifications: (Any combination of the following will be considered a strong advantage.) Required / Preferred: CompTIA Security+ Certified Ethical Hacker (CEH) Certified Security Analyst (ECSA) Certified Incident Handler (ECIH) CompTIA Cybersecurity Analyst (CySA+) SC-200 or relevant cloud security certifications Cisco CCNA / CCNP + Security ITIL Foundation Linux+ Additional (Desirable): CISSP or CISSP-ISSEP SSCP MCSE Shift : The role is part of a 24x7 operational environment. The employee may be required to work in any of the rotating shifts based on business needs, including night shifts. The work schedule will follow Indian Standard Time (IST), and shift assignments may vary to ensure continuous support coverage. About Us At Netrix Global our values are the philosophies and principles that live by. They support our vision, help us achieve our goals and commit us to a common purpose. We Own Outcomes, Win Together, Make an Impact, Enjoy The Journey, and Respect All! Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today’s most complex business challenges, delivering to you an integrated, optimized, and future-proof solution. We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country’s top system integrators. At Netrix, we’re driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction. What You Can Expect From Us We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. As part of this commitment, we will ensure that persons with disabilities are provided with reasonable accommodation. If you need a reasonable accommodation, please let us know by contacting NetrixHR@Netrixglobal. To learn more about Netrix Global please go to www.netrixglobal.com
About The Opportunity Netrix Global is looking for a skilled ITSM Developer with administration expertise in ServiceNow TPSM. The role involves administration, configuration, and technical ownership across multiple ServiceNow products including CSM, ITSM Professional, CMDB, Asset Management, Workflow Studio, Integration Hub, Advanced Work Assignment, Workspaces, Predictive Intelligence, Platform Analytics, and NowAssist. The ideal candidate will work closely with our internal and external customers to ensure the platform’s stability, optimize workflows, and support integrations with third-party tools. This role requires a technically strong, self-driven professional with experience across multiple ServiceNow products and integrations. The ideal candidate will lead platform improvements, manage integrations, and ensure governance across multiple customer domains. How You Will Make An Impact Perform administration, configuration, and support for domain-separated ServiceNow instances. Implement and maintain ITSM, CSM, CMDB, and Asset Management functionalities. Manage and optimize Service Operations Workspace and other ServiceNow workspaces for improved agent productivity. Develop and troubleshoot Client Scripts, UI Actions, UI Policies, Business Rules, Roles, and ACLs. Design and maintain workflows, Flow Designer flows, and decision tables using Workflow Studio. Configure Inbound Actions, Notifications, and Email Integrations. Manage Knowledge Base, Employee Center, and Service Catalog setup and permissions. Build and maintain reports, dashboards, and performance/ platform analytics indicators. Administer SLAs, Surveys, and Assessments to measure service delivery quality. Support and configure Automated Work Assignment (AWA), Predictive Intelligence, and Virtual Agent experiences. Architect and manage API integrations with external tools using REST, SOAP, JSON/XML, Postman, and Integration Hub. Maintain the CMDB integrity, discovery schedules, and relationships across domains. Troubleshoot platform issues, perform root cause analysis, and apply sustainable fixes. Ensure adherence to ServiceNow governance, domain separation, and security standards. Develop and maintain Customer & Employee Center Portals within ServiceNow TPSM, providing users with intuitive self-service capabilities. Design and create reports and dashboards to provide insights into IT service performance and key metrics to internal and external customers using Performance and Platform Analytics. Explore and introduce AI capabilities. What You Will Bring To The Table Documentation and Knowledge Sharing Responsible for documentation of user stories post requirements gathering sessions with associated acceptance critieria Document system configurations, procedures, and best practices for ServiceNow ITSM administration and usage. Provide training and knowledge transfer sessions to IT staff and end-users on ServiceNow ITSM functionality and capabilities. Foster a culture of knowledge sharing and collaboration within the ITSM team. Process Optimization Collaborate with IT stakeholders to analyze existing processes and identify areas for improvement. sign and implement optimized workflows, automation, and integrations within ServiceNow. Continuously review and refine processes using the ITIL framework to enhance efficiency, quality, and user experience. ServiceNow Ongoing Support and Administration Work with Managed Services Teams to implement new service requirements within best practices and standardizations. Troubleshoot and resolve any issues. Qualifications Bachelor’s or master’s degree in computer science, Information Technology or a related field. ServiceNow Certified Associate/Professional. 5 – 8 years of minimum experience in ServiceNow ITSM development and administration. Ability to work independently, navigate ambiguity, solve complex challenges, and operate in a fast-paced team environment. Experience is delivering Time & Material (T&M) projects for external customers Excellent collaboration and problem-solving skills. Excellent verbal and written communication skills. Passion for continuously improving performance and customer satisfaction. Demonstrated success in managing multiple projects, organizing, and coordinating work efficiently, prioritizing workload, and adhering to deadlines. Embraces change and perform with confidence in the face of ambiguity. Able to work independently and in a team environment. TECHNICAL PROFICIENCIES Strong foundation in ServiceNow administration fundamentals, including: Client Scripts, UI Policies, UI Actions Business Rules, Roles, ACLs, and Security Notifications and Inbound Actions Proven expertise in: Now Assist – ServiceNow AI capabilities Automated Work Assignment (AWA), Predictive Intelligence and Virtual Agent CMDB and Asset Management Workflow Studio / Flow Designer / Decision Tables Service Operations Workspace and Employee Center Process Mining, Platform & Performance Analytics - Reports, Dashboards, and SLAs Knowledge Management and Surveys Incident, Request, Problem, and Change Management Hands-on experience designing and managing API-based integrations using: REST APIs, SOAP APIs, JSON/XML payloads Postman for API testing and automation Integration Hub, Data Sources, and Scripted REST APIs Strong understanding of domain separation principles and multi-tenant platform design ServiceNow certification in CSM, ITSM or CMDB & Asset Management. Required Skills 5–8 years of ServiceNow administration experience (preferably in a Managed Services or domain-separated setup). Strong knowledge of Incident, Request, Problem, Change, and CMDB processes. Hands-on expertise with API-based integrations (REST, SOAP, JSON/XML, Postman). Familiarity with Service Operations Workspace, Workflow Studio, and Integration Hub. Excellent communication skills and willingness to work U.S. hours. Preferred Qualifications ServiceNow Certified System Administrator (CSA) — Required. ServiceNow Certified Implementation Specialist (ITSM or CSM) — Preferred. Experience working within an MSP or multi-customer environment. Familiarity with ITIL v4 processes. Exposure to Performance Analytics, Asset Management, CMDB, Discovery, or Service Mapping is a plus. KEY GOALS (in sequential order) Improving Customer and User Experience System Availability and Responsiveness Streamlining processes and workflows Incident and Requests to be completed within agreed OLA. Adherence to Change Management About US At Netrix Global our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals and commit us to a common purpose. We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All! Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today’s most complex business challenges, delivering to you an integrated, optimized, and future-proof solution. We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country’s top system integrators. At Netrix, we’re driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction. What You Can Expect From Us We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. As part of this commitment, we will ensure that persons with disabilities are provided with reasonable accommodations. If you need reasonable accommodations, please let us know by contacting NetrixHR@Netrixglobal. To learn more about Netrix Global please go to www.netrixglobal.com
About The Opportunity Netrix Global is seeking a Cloud Engineer , a technical position within the Managed Services division, responsible for managing Netrix and its customers' IT infrastructure primarily on-premises, with exposure to cloud environments. The Cloud Engineer reports to the Cloud Systems Manager under Managed Services and serves as an escalation point for the TOC and Systems Teams. The ideal candidate will have 3–5 years of hands-on experience in administering, managing, monitoring, and troubleshooting Windows Server environments, M365, Hyper-V, and VMware vSphere. Familiarity with Azure, Entra ID, and Intune is considered a plus. How You Will Make an Impact Work collaboratively with other team members to provide a high level of customer service to our clients and meet all department KPIs. Serve as an escalation point to TOC, Cloud, and Systems Teams for Netrix and its customers. Action Incidents and Service Requests tied to the administration, management, and troubleshooting of Windows Servers, M365, Hyper-V, vSphere, and end-user workstation or application issues. M365 Administration: Configure, deploy, and manage Microsoft 365 services (Exchange, OneDrive, SharePoint, Teams, Intune, and user licensing). Server & Virtualization Management: Administer and maintain on-premises Windows Server environments, Active Directory, DNS/DHCP, and virtualization platforms (Hyper-V and VMware vSphere). Backup & Restore: Manage and troubleshoot backup jobs and restore requests across supported platforms (Veeam, Datto, or similar). Perform routine updates, patches, and upgrades on servers, workstations, and applications. Troubleshoot and remediate escalated end-user related issues tied to workstations and applications. Works with clients for problem determination and communicates directly with clients for resolution of systems hardware and software and related infrastructure in the network environment per defined SLAs, within the company's ticketing system. Drive P1/P2 Bridges with end user/customers and facilitate discovery, investigation, remediation as well as escalation with other teams. Action Incidents and Service Requests tied to Backup Restore Requests, Backup Failures across various backup platforms supported by Netrix (Veeam, Datto, Azure preferred) and action monthly/quarterly proactive tasks and health checks for various customers using these backup platforms. Perform routine updates and upgrades on Windows Servers and Workstations, and Applications. Monitor and tune the performance of on-premises infrastructure and ensure stability and availability. Document configurations, procedures, and best practices; maintain accurate technical documentation. Participate in on-call shift rotations, including weekends and after hours. The flexibility to work on a varied shift rotation when needed is expected and respond to system emergencies outside of regular business hours as needed. Participate in Team Huddles, Meetings as it relates to day-to-day operations. Engage in Change and Problem Management processes as part of continuous improvement. What You Will Bring to The Table Essential / Core Skills Proven experience with Microsoft 365 Administration and end-user support. Hands-on expertise in Hyper-V management and maintenance. Strong understanding of virtualization concepts, including hosts, clusters, storage, and virtual networking. Experience creating, configuring, and managing Virtual Machines (VMs) — including deployment, templates, snapshots, and migration. Proficiency in Hyper-V Failover Clustering, Live Migration, and Storage Migration. Basic knowledge of Windows Servers, Active Directory, DNS/DHCP, and Group Policy. Experience with backup and restore operations using tools such as Veeam, Datto or Azure Backup. Understanding cybersecurity best practices and remediation procedures. Supplemental / Good-to-Have Skills Familiarity with Azure Portal and Entra ID. Exposure to Intune or other endpoint management tools. Experience working in a Managed Service Provider (MSP) environment. Knowledge of PowerShell scripting for automation and system administration. Knowledge of VMware Familiarity with monitoring tools. Soft skills Excellent Verbal and Written Communication Skills in English Strong problem-solving and analytical thinking skills. Self-motivated with the ability to prioritize tasks and manage time effectively. Exceptional customer service and client communication. Ability to work independently or collaboratively within a team. Documents, Updates, and adheres to standards, SLAs, and SOP's. Ability to think outside the box, critical thinking skills and research and present solutions. Consistent follow-up and attention to detail on open tasks and tickets. Ability to work remotely with minimal distractions and a reliable internet connection. Qualifications Bachelor's Degree in Information Technology or related field, or equivalent practical experience. Minimum 3 years of hands-on experience in IT infrastructure support and management (on-premises). Experience working in a Managed Service Provider (MSP) environment is a plus. Shift: 5 days a week, within a rotating schedule, with 2 days covering US core business hrs between 8 am - 5 pm and rest of the days with Ist shift / 2nd Shift / 3rd shift during Indian daytime hours. About Us At Netrix Global our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals and commit us to a common purpose. We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All! Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today's most complex business challenges, delivering to you an integrated, optimized, and future-proof solution. We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country's top system integrators. At Netrix, we're driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction. What You Can Expect from Us We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need reasonable accommodations, please let us know by contacting NetrixHR@Netrixglobal. To learn more about Netrix Global please go to www.netrixglobal.com (http://www.netrixglobal.com/) (http://www.netrixglobal.com)
About The Opportunity Netrix Global is looking for a skilled ITSM Developer with administration expertise in ServiceNow TPSM for 6 months contract . The role involves administration, configuration, and technical ownership across multiple ServiceNow products including CSM, ITSM Professional, CMDB, Asset Management, Workflow Studio, Integration Hub, Advanced Work Assignment, Workspaces, Predictive Intelligence, Platform Analytics, and NowAssist. The ideal candidate will work closely with our internal and external customers to ensure the platform's stability, optimize workflows, and support integrations with third-party tools. This role requires a technically strong, self-driven professional with experience across multiple ServiceNow products and integrations. The ideal candidate will lead platform improvements, manage integrations, and ensure governance across multiple customer domains. How You Will Make An Impact Perform administration, configuration, and support for domain-separated ServiceNow instances. Implement and maintain ITSM, CSM, CMDB, and Asset Management functionalities. Manage and optimize Service Operations Workspace and other ServiceNow workspaces for improved agent productivity. Develop and troubleshoot Client Scripts, UI Actions, UI Policies, Business Rules, Roles, and ACLs. Design and maintain workflows, Flow Designer flows, and decision tables using Workflow Studio. Configure Inbound Actions, Notifications, and Email Integrations. Manage Knowledge Base, Employee Center, and Service Catalog setup and permissions. Build and maintain reports, dashboards, and performance/ platform analytics indicators. Administer SLAs, Surveys, and Assessments to measure service delivery quality. Support and configure Automated Work Assignment (AWA), Predictive Intelligence, and Virtual Agent experiences. Architect and manage API integrations with external tools using REST, SOAP, JSON/XML, Postman, and Integration Hub. Maintain the CMDB integrity, discovery schedules, and relationships across domains. Troubleshoot platform issues, perform root cause analysis, and apply sustainable fixes. Ensure adherence to ServiceNow governance, domain separation, and security standards. Develop and maintain Customer & Employee Center Portals within ServiceNow TPSM, providing users with intuitive self-service capabilities. Design and create reports and dashboards to provide insights into IT service performance and key metrics to internal and external customers using Performance and Platform Analytics. Explore and introduce AI capabilities. What You Will Bring To The Table Documentation and Knowledge Sharing Responsible for documentation of user stories post requirements gathering sessions with associated acceptance critieria Document system configurations, procedures, and best practices for ServiceNow ITSM administration and usage. Provide training and knowledge transfer sessions to IT staff and end-users on ServiceNow ITSM functionality and capabilities. Foster a culture of knowledge sharing and collaboration within the ITSM team. Process Optimization Collaborate with IT stakeholders to analyze existing processes and identify areas for improvement. sign and implement optimized workflows, automation, and integrations within ServiceNow. Continuously review and refine processes using the ITIL framework to enhance efficiency, quality, and user experience. ServiceNow Ongoing Support and Administration Work with Managed Services Teams to implement new service requirements within best practices and standardizations. Troubleshoot and resolve any issues. QUALIFICATIONS Bachelor's or master's degree in computer science, Information Technology or a related field. ServiceNow Certified Associate/Professional. 5 – 8 years of minimum experience in ServiceNow ITSM development and administration. Ability to work independently, navigate ambiguity, solve complex challenges, and operate in a fast-paced team environment. Experience is delivering Time & Material (T&M) projects for external customers Excellent collaboration and problem-solving skills. Excellent verbal and written communication skills. Passion for continuously improving performance and customer satisfaction. Demonstrated success in managing multiple projects, organizing, and coordinating work efficiently, prioritizing workload, and adhering to deadlines. Embraces change and perform with confidence in the face of ambiguity. Able to work independently and in a team environment. TECHNICAL PROFICIENCIES Strong foundation in ServiceNow administration fundamentals, including: Client Scripts, UI Policies, UI Actions Business Rules, Roles, ACLs, and Security Notifications and Inbound Actions Proven expertise in: Now Assist – ServiceNow AI capabilities Automated Work Assignment (AWA), Predictive Intelligence and Virtual Agent CMDB and Asset Management Workflow Studio / Flow Designer / Decision Tables Service Operations Workspace and Employee Center Process Mining, Platform & Performance Analytics - Reports, Dashboards, and SLAs Knowledge Management and Surveys Incident, Request, Problem, and Change Management Hands-on experience designing and managing API-based integrations using: REST APIs, SOAP APIs, JSON/XML payloads Postman for API testing and automation Integration Hub, Data Sources, and Scripted REST APIs Strong understanding of domain separation principles and multi-tenant platform design ServiceNow certification in CSM, ITSM or CMDB & Asset Management. REQUIRED SKILLS 5–8 years of ServiceNow administration experience (preferably in a Managed Services or domain-separated setup). Strong knowledge of Incident, Request, Problem, Change, and CMDB processes. Hands-on expertise with API-based integrations (REST, SOAP, JSON/XML, Postman). Familiarity with Service Operations Workspace, Workflow Studio, and Integration Hub. Excellent communication skills and willingness to work U.S. hours. PREFERRED QUALIFICATIONS ServiceNow Certified System Administrator (CSA) — Required. ServiceNow Certified Implementation Specialist (ITSM or CSM) — Preferred. Experience working within an MSP or multi-customer environment. Familiarity with ITIL v4 processes. Exposure to Performance Analytics, Asset Management, CMDB, Discovery, or Service Mapping is a plus. KEY GOALS (in sequential order) Improving Customer and User Experience System Availability and Responsiveness Streamlining processes and workflows Incident and Requests to be completed within agreed OLA. Adherence to Change Management About US At Netrix Global our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals and commit us to a common purpose. We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All! Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today's most complex business challenges, delivering to you an integrated, optimized, and future-proof solution. We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country's top system integrators. At Netrix, we're driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction. What You Can Expect From Us We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. As part of this commitment, we will ensure that persons with disabilities are provided with reasonable accommodations. If you need reasonable accommodations, please let us know by contacting NetrixHR@Netrixglobal. To learn more about Netrix Global please go to www.netrixglobal.com (http://www.netrixglobal.com)
About The Opportunity Netrix Global is seeking a Cloud Engineer II, a technical position within the Managed Services division, responsible for managing Netrix and its customers' on-prem and cloud IT infrastructure. The Cloud Engineer reports to the Cloud Systems Operations Manager under Managed Services and will serve as an escalation point to Tier I Incident Analysts, Tier II Problem Engineers, Customer Care, and Customer Engineers regarding technical issues related to Windows Server, mail delivery, network problems, and other supported technologies. The position requires advanced knowledge and troubleshooting of Windows Servers, Active Directory, SAN Storage, Virtualization (VMware), Azure, alongside some Networking skills. The ideal candidate will have strong troubleshooting skills in the above technologies in a multi-user environment. This role will involve collaborating with various teams and with minimal supervision, and individuals in this role are required to perform duties as an expert in their field, executing advanced technical procedures, including, but not limited to, customer support, technical support, maintenance, system enhancements, and administration. This position requires excellent verbal and written communication skills as the primary point of customer interaction for incidents and service requests. How You Will Make an Impact Action Incidents and Service Requests tied to Administration, Management, Monitoring, and Troubleshooting of core technologies, Citrix, Windows Server, Active Directory, SAN Storage, Linux, and Virtualization across the customer stack. Work with the Network Team to design/change WAN-based network requests. Assist with LAN-based network provisioning, including existing DNS and VPN tunnel management Provide guidance and serve as a final escalation point for technical issues across Tier I Incident Analysts, Tier II Problem Engineers, Customer Care, and Customer Engineers Perform advanced problem analysis, issue trending, and outage management. Works with different teams and the customer for problem determination and communicates directly with clients for resolution of systems, hardware, and software, and related infrastructure in the network environment per defined SLAs, within the company’s ticketing system. Document system configurations, generate standard operating procedures, and follow best practices and maintain detailed technical documents. Establish technical guidance for the delivery teams as required and coach technical staff where necessary. Follow and participate in the Change Management and Problem Management process Accepts assignments to assist or lead project-based work. Participates in client onboarding, delivery/field projects, or internal projects to improve our services and complete special projects as assigned. Work with vendors to resolve issues for customers with technical support contracts with said vendors Participate in on-call rotation and respond to system emergencies outside of regular business hours as needed. Continually works toward the development of their technical skill set(s) to better serve the Netrix Global organization and its clients. What You Will Bring to The Table Bachelor's degree in information technology, or a related field (or equivalent experience). Min 5-7 years’ experience in administration, troubleshooting, monitoring, and maintenance of core technologies like Active Directory, Windows Servers, SAN Storage, Virtualization, and Citrix Strong OS, Hardware, Software troubleshooting, and OS/Application Security Mitigation skills, and a good foundation of best practices. Maintain client security levels and confidentiality of information High standards of service to users/customers and team-oriented. Excellent written, verbal communication skills. Excellent organization and time management skills. Ability to follow procedures and adhere to Netrix and Customer policies Shift: Tuesday through Saturday 11 PM - 8 AM EST (8:30 am IST - 5:30 PM IST) About Us At Netrix Global our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals and commit us to a common purpose. We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All! Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today’s most complex business challenges, delivering to you an integrated, optimized, and future-proof solution. We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country’s top system integrators. At Netrix, we’re driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction. What You Can Expect From Us We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need reasonable accommodations, please let us know by contacting NetrixHR@Netrixglobal. To learn more about Netrix Global please go to www.netrixglobal.com