Net Ninja Solutions Private Limited

Summary: Operations Executive with 1-2 years of experience supporting client onboarding, day-to-day operations, data management, retention efforts, and issue tracking. Focus on efficient processes, accurate data, and timely resolutions to improve client satisfaction and retention. Key Responsibilities Lead onboarding activities: coordinate setup, gather requirements, configure systems, and assist toward Go-Live. Client relationship handling: act as primary post-sale contact for assigned accounts; ensure satisfaction and timely communication. Data management: maintain accurate client records, contracts, SLAs, and usage data; ensure data integrity across systems. Day-to-day operations: process orders, handle service requests, coordinate internally to meet client needs. Retention and upsell support: monitor health indicators, identify renewal/upgrade opportunities, assist with renewal discussions. Issue tracking and resolution: log, triage, escalate, and coordinate resolution with product/support; inform clients of status. Process improvement: identify bottlenecks, suggest onboarding and process enhancements, document changes. Compliance and documentation: ensure data privacy and governance; maintain audit trails. Reporting: provide regular updates on onboarding progress, client health, issues, and retention metrics. Required Skills and Experience 1-2 years of experience in customer success, onboarding, operations, or related role. Effective client-facing communication; professional and results-driven. Strong organizational and multitasking abilities; high attention to detail. Proficiency with CRM and ticketing tools (e.g., Zoho, Salesforce, HubSpot; Jira/ServiceNow a plus); MS Office. Problem-solving mindset; capable of triaging and following through to resolution. Basic knowledge of data privacy and governance. Ability to collaborate cross-functionally with sales, product, support, and finance. Compensation Base salary: 25,000 - 35,000 INR per month Incentives: up to 25,000 INR per month (performance-based) Working Hours Monday Friday, 10:00 AM – 7:00 PM (Office)