Neo Developers

Role & responsibilities Client Relationship Management • Serve as the first point of contact for existing clients via phone, email, WhatsApp, or in-person. • Address queries, service requests, or concerns raised by clients promptly. CRM Data Updates • Maintain updated client records in the CRM software (4QT). • Track and log every interaction for transparency and smooth handovers. Service Coordination • Coordinate with internal teams (sales, technical, billing, etc.) to resolve client issues or requests. • Follow up regularly on pending tasks or escalations. Retention & Engagement • Support client loyalty initiatives like regular updates, reminders, check-ins, and personalized communication. Reporting • Generate weekly/monthly reports on client interactions, issue resolution, and follow-up status. • Identify frequently raised issues or improvement areas. Interested Candidate can send your resume on 9810133542