Nefraa infoservices india pvt. ltd (opc)

Role and Responsibilities: Facilitate Collaboration: Provide first-level support for NAC-related issues reported by users Perform basic troubleshooting to identify and resolve common problems, such as connectivity issues, Authorization failure, access denials, or configuration errors. Log and document all reported incidents into ITSM, including details of the issue, troubleshooting steps taken, and resolutions Prioritize and categorize incidents based on their severity and impact on users or the network. Assist users with NAC-related queries and provide guidance on how to access the network Manage user access requests, ensuring that appropriate permissions are granted according to organizational policies. Co-ordinate with L2/L3 Resource/C-edge for tasks such as adding, removing, or modifying user access in the NAC system. Escalate complex or unresolved issues to L2 or L3 support teams, providing detailed documentation and context for the escalation. Collaborate with higher-level support teams to facilitate effective problem resolution. Contribute to the knowledge base by documenting common issues and their resolutions