Neeraj Thareja (Proprietor THE RECRUITMENT COMPANY INDIA)

Job Title: Customer Support Associate International Voice Location: Malad West, Mumbai Work Schedule: 5 days a week Both-side cab facility UK Shift Timing About Firstsource Firstsource is a leading provider of customer-centric business process services, partnering with Fortune 500 and FTSE 100 companies across the US, UK, Philippines, India, and Mexico. With expertise in sectors like Banking, Healthcare, Communications & Media, we deliver transformational customer and operational solutions through a right-shore delivery model Role Overview As a Customer Support Associate in International Voice, you will be the frontline representative delivering exceptional service to clients in global markets. This role emphasizes clear communication, empathy, and adherence to quality standards. Key Responsibilities Handle inbound and outbound calls for international clients with a focus on resolving queries. Provide accurate information on products, services, billing, and general inquiries. Demonstrate empathy, patience, and excellent listening skills. Escalate complex issues to appropriate channels and follow up for resolution. Maintain adherence to SLAs, quality benchmarks, and documentation standards. Participate in ongoing training to update knowledge and skills. Required Qualifications & Skills Minimum education: 12th pass or graduate. Prior experience in international voice process or customer support is a plus Strong English communication and understanding. Basic experience with CRM systems or call-center tools. Ability to work night shifts (US timing) and avail to/from cab facility. What We Offer Competitive salary with performance incentives. Cab facility for commute to and from office. Structured training and career development opportunities. Engaging work culture with supportive teams.