Sales Relationship Manager – Home Loans Step into the front line of Navi’s digital lending journey. You’ll be the friendly voice that turns a quick tap on the app into a customer’s very first home loan. Your day starts with warm, jargon-free conversations—explaining how the loan works, clearing doubts, and guiding customers through home loan journey on the app. As soon as questions pop up, you tackle them. The smoother you make the journey, the faster a customer moves from “I’m curious” to “Loan disbursed.” Your success is measured by happy borrowers, quick turnaround, and the trust you earn along the way. What We Expect From You Drive conversions: Make timely, high-quality calls to move customers from “interest” to “loan disbursed.” Own every lead: Log, update, and follow up in the CRM until the query is fully resolved Build trust quickly: Listen actively, think of quick solutions, and inspire confidence in Navi’s value proposition. Collaborate cross-functionally: Work with internal teams to ensure seamless processing and exceptional service. Champion customer insights: Flag product or process gaps and support continuous improvement initiatives. Deliver against goals: Meet or exceed assigned targets for sales, productivity, quality, and compliance. Must Haves 1. Education: Graduate in any discipline. 2. Experience: 1 – 3 years of high-volume telesales / inside-sales 3. Language skills: Fluency in English, Hindi, and one South-Indian language (Tamil, Kannada, or Telugu). 4. Influencing ability: Proven track record of converting B2C prospects and meeting sales targets. 5. Communication: Clear, confident phone etiquette with strong listening and objection-handling skills. 6. Tech readiness: Working knowledge of CRM systems, calling tools, and basic chat/email platforms. 7. Customer-first mindset: Detail-oriented, ethical, and committed to delivering a high-quality experience end-to-end.

About the Role: Customer Success Executive II – Home Loans Welcome to the “last mile” of lending. Once a loan is approved, you step in to collect the right documents, check every detail, and turn that approval into cash in the customer’s account.You keep paperwork simple for customers, answer property-related questions from vendors, and upload everything for quick internal checks. If a problem appears, you jump in—whether that means a quick phone call, a city-side document pick-up, or a visit to the property site.Your goal is clear: finish each file on time so monthly sales targets stay on track and customers can move into their new homes without delay. What We Expect From You: ● Customer empathy & clarity. Explain complex requirements in simple language and build confidence at every touchpoint. ● Process discipline. Follow checklists, maintain accurate case logs, and uphold data security standards. ● Problem-solving on your feet. Anticipate collateral or vendor objections and unblock them quickly. ● Stakeholder coordination. Balance multiple conversations (customer, vendor, Ops) ● Outcome focus. Deliver sales within agreed TAT Must Haves: 1. Education & experience: Graduate with 1 – 3 years in home-loan sales fulfilment or a similar documentation-heavy role 2. Language skills: Fluency in English, Hindi and the primary local language of your city. 3. Mobility: Willingness and ability to travel within the city for pickups, vendor meetings and site visits. 4. Attention to detail: Zero-defect document handling and strict SOP adherence. 5. Tech readiness: Working knowledge of CRM systems, calling tools, and basic chat/email platforms.

About Navi Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences. Founders: Sachin Bansal & Ankit Agarwal Know what makes you a Navi_ite : 1. Perseverance, Passion and Commitment Passionate about Navis mission and vision Demonstrates dedication, perseverance, and high ownership Goes above and beyond by taking on additional responsibilities 2. Obsession with high-quality results Consistently creates value for the customers and stakeholders through high-quality outcomes • Ensuring excellence in all aspects of work Efficiently manages time, prioritizes tasks, and achieves higher standards 3. Resilience and Adaptability Adapts quickly to new roles, responsibilities, and changing circumstances, showing resilience and agility. Key Roles and Responsibilities: The primary responsibility of this role is to conduct thorough field audits to ensure the accuracy and quality of customer visit details recorded by our collection agents. Field Visits: Regularly visit customer locations to verify the accuracy of information recorded by collection agents, including customer contact details, visit dates, and outcomes. Data Verification: Cross-reference field visit data with the information captured in our system to identify discrepancies and inconsistencies. Quality Assessment: Evaluate the quality of customer interactions and the effectiveness collection efforts. Reporting: Prepare detailed audit reports that highlight findings, recommendations, and areas for improvement. Training: Assist in developing training materials and conducting training sessions for collection agents to enhance their understanding of audit standards and best practices. Compliance: Ensure adherence to company policies, procedures, and regulatory requirements. Key Skills & Qualifications Required: 1+ years of experience in field work (which required traveling in field on a daily basis) Proven experience in field auditing or a related role (preferred not mandatory) Valid driver's license and reliable transportation (mandatory) Strong analytical and problem-solving skills Excellent communication and interpersonal skills Proficiency in using computers and relevant software (e.g., CRM systems, data analysis tools) Ability to work independently and as part of a team Experience in the collections industry (preferred) Knowledge of relevant regulatory requirements (preferred) Familiarity with geographic territories where audits will be conducted (preferred)

About us: Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences. Ignite the Spirit of a Navi_ite” Imagine being at the heart of India’s fastest-growing financial services company, where every day brings the opportunity to redefine how millions manage their money. Navi is transforming the landscape with Personal and Home Loans, UPI, Insurance, Mutual Funds, and Gold—delivering innovation that makes financial products simpler, more accessible, and truly affordable. With our cutting-edge AI/ML technology and deep expertise, we’re not just setting new standards; we're creating experiences that delight and inspire. This is your chance to be part of something extraordinary. At Navi, you won’t just be advancing your career; you’ll be leading a revolution in finance. Join us and discover how it feels to be at the forefront of this. Founders: Sachin Bansal & Ankit Agarwal Responsibilities : Oversee the implementation, maintenance, and optimization of HR information systems, ensuring data accuracy, integrity, and security. Collaborate with cross-functional teams to identify, evaluate, and implement new HR technologies aligned with organizational goals Develop and execute a comprehensive HR technology strategy aligned with the organization's HR and business objectives. Stay abreast of industry trends, emerging technologies, and best practices to drive continuous improvement and innovation. Identify opportunities to streamline HR processes and analytics through technology, automation, and system enhancements. Work closely with HR and IT teams to design, implement, and refine workflows that improve efficiency and effectiveness. Manage relationships with HR technology vendors, ensuring service level agreements are met, and solutions align with organizational needs. Develop and maintain robust reporting and analytics capabilities within HR systems to support data-driven decision-making. Utilize statistical methods and predictive modeling to analyze HR data and identify trends, patterns, and correlations Provide regular insights and metrics to HR leadership to inform strategic initiatives and workforce planning. Conduct training sessions for HR staff and end-users to maximize utilization of HR systems. Provide ongoing support, troubleshooting, and guidance to ensure smooth system operation Assess recommendations for "Buy vs. Build" decisions What we are looking for : MBA / PGDBM (Preferably in Human Resources) 2-4 years of experience in the field of HR and People analytics. Experience in managing HR system implementations and integrations Design Thinking: Ability to analyze system data structures and ideate designs with a focus on customizations and cross-platform integrations Product/Database Knowledge: Hands-on experience in various database concepts, interface to database transactions and interaction of primary, secondary & tertiary keys Programming Knowledge: Basic understanding of Object-oriented programming concepts (OOPs) (Language agnostic) Strong Analytical Skills: Ability to analyze data, think logically, and comfortable working with numbers and statistics Excellent Communication Skills: Both written and oral, with the ability to collaborate effectively with stakeholders from diverse backgrounds Maturity and Conflict Resolution: Ability to handle conflict resolution and engage in tough conversations. High Integrity and Ownership: Demonstrates a strong sense of integrity and takes ownership of responsibilities. Innovative Thinking: Ability to think outside the box and address unstructured problem statements confidently. Proficient in MS Office suite and Google Sheets. What is awaiting you at Navi? Unyielding Perseverance, Boundless Passion, Unwavering Commitment: Are you ready to channel your relentless drive into something truly transformative? As a Navi_ite, you will embody the essence of perseverance and passion, pushing boundaries and redefining what’s possible. As a Navi_ite, you’ll be at the forefront of our mission, taking on responsibilities that challenge you and push the limits of what you thought possible. Relentless Pursuit of Unmatched Excellence: Imagine a place where your quest for excellence knows no bounds. At Navi, we don’t just set high standards; we live them. At Navi, we believe in delivering exceptional results and creating real value. You will have the opportunity to tackle projects with precision and pride, setting standards and achieving outcomes that make a tangible difference. Your ability to manage tasks effectively and maintain high standards will be key to our shared success. Unbreakable Resilience and Agility: Visualize yourself thriving in an environment where change is not a barrier but a catalyst for your growth. As a Navi_ite, you’ll turn every challenge into an opportunity with your unparalleled resilience and adaptability. Your adaptability will be essential as you navigate evolving situations, contributing to both your personal development and the team’s achievements. Joining Navi means stepping into a role where your perseverance, pursuit of excellence, and resilience are not just valued—they are celebrated. If you’re ready to leave a legacy of impact and innovation. The journey starts here. Embrace this chance to be a part of something extraordinary and let your potential shine. Your future as a Navi_ite awaits.

The primary responsibility of this role is to conduct thorough field audits to ensure the accuracy and quality of customer visit details recorded by our collection agents. ● Field Visits: Regularly visit customer locations to verify the accuracy of information recorded by collection agents, including customer contact details, visit dates, and outcomes. ● Data Verification: Cross-reference field visit data with the information captured in our system to identify discrepancies and inconsistencies. ● Quality Assessment: Evaluate the quality of customer interactions and the effectiveness of collection efforts. ● Reporting: Prepare detailed audit reports that highlight findings, recommendations, and areas for improvement. ● Training: Assist in developing training materials and conducting training sessions for collection agents to enhance their understanding of audit standards and best practices. ● Compliance: Ensure adherence to company policies, procedures, and regulatory requirements.

Debt Management Executive (Field) About the Team: The Debt Management team is responsible for ensuring timely and efficient recovery of outstanding dues from customers. Their role involves designing, implementing, and optimizing collection strategies across various channels to minimize delinquencies and improve cash flow. The team focuses on balancing customer experience with recovery effectiveness by using data-driven insights, segmentation, and targeted action plans. About the Role: We are looking for talented and self-driven individuals to join our dynamic Field Debt Management team. As a Field Debt Management Executive, you will play a key role in managing and recovering overdue payments from customers within our personal loans portfolio. This role involves visiting customers at their locations to ensure timely loan repayments, while maintaining professionalism and following compliance guidelines. What We Expect From You: ● Follow-up with customers for recovery of overdue amounts through field visits to customer’s address ● Maintain fair collection practices while dealing with customers, adhering to the code of conduct & legal guidelines, in accordance with the SOPs provided by the company ● Start timely field visits in the morning and adhere to regulated timelines of 8AM - 7PM, performing the duty with utmost sincerity, dedication & integrity ● Ensure genuine and timely feedback is filled on App for each case, and update any new customer information on the App ● Ensure that the weekly/monthly collection target is met ● Update the status of repayments and raise any on-ground issues to the field collection manager in a timely and cordial manner Must Haves ● Any education background ● 1 - 5 years of experience in collections ,sales or Field operations roles. ● Fluent and proficient in communication in the local language ● Take responsibility of effectiveness and timely completion of work ● Understanding of the Loan process and documents as informed in training ● Planning, organizing, and time management skills along with the ability to prioritize tasks/visits Inside Navi: We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold — we’re building tech-first solutions that work at scale, with a strong customer-first approach. Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s fastest-growing financial services organisations. But we’re just getting started! Our Culture: The Navi DNA Ambition. Perseverance. Self-awareness. Ownership. Integrity. We’re looking for people who dream big when it comes to innovation. At Navi, you’ll be empowered with the right mechanisms to work in a dynamic team that builds and improves innovative solutions. If you’re driven to deliver real value to customers, no matter the challenge, this is the place for you. We chase excellence by uplifting each other—and that starts with every one of us. Why You'll Thrive at Navi: At Navi, it’s about how you think, build, and grow. You’ll thrive here if: ● You’re impact-driven : You take ownership, build boldly, and care about making a real difference. ● You strive for excellence : Good isn’t good enough. You bring focus, precision, and a passion for quality. ● You embrace change : You adapt quickly, move fast, and always put the customer first.

Program Manager - Finance About Navi Navi is one of the fastest-growing financial services companies in India providing Personal Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navis mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences. Founders: Sachin Bansal Ankit Agarwal Know what makes you a Navi_ite : 1.Perseverance, Passion and Commitment Passionate about Navi s mission and vision Demonstrates dedication, perseverance and high ownership Goes above and beyond by taking on additional responsibilities 2.Obsession with high quality results Consistently creates value for the customers and stakeholders through high quality outcomes Ensuring excellence in all aspects of work Efficiently manages time, prioritizes tasks, and achieves higher standards 3.Resilience and Adaptability Adapts quickly to new roles, responsibilities, and changing circumstances, showing resilience and agility Responsibilities : Leading process improvement and automation initiatives within the Finance function. Managing relationships with various stakeholders, including finance teams, business, tech, product, and external partners, for these initiatives. Driving Internal Financial Control (IFC) projects across legal entities - project managing quarterly audits for our four main entities. Project managing significant Finance, Tax, and Commercial projects, serving as the primary point of contact and being accountable for project outcomes. Collaborating closely with the Corp Dev team and Finance teams in preparation for the proposed IPO. Key Skills Required : Chartered Accountant with at least 4-6 years of leading Finance Automation projects overall 6+ years of Finance experience Strong problem solving Strong stakeholder management Technology First approach Strategic thinking Strong written and verbal communication skills with a talent for articulating.

About Navi Navi is one of the fastest-growing financial services companies in India providing Personal Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navis mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences. Ignite the Spirit of a Navi_ite Imagine being at the heart of India s fastest-growing financial services company, where every day brings the opportunity to redefine how millions manage their money. Navi is transforming the landscape with Personal and Home Loans, UPI, Insurance, Mutual Funds, and Gold delivering innovation that makes financial products simpler, more accessible, and truly affordable. With our cutting-edge AI/ML technology and deep expertise, we re not just setting new standards; we re creating experiences that delight and inspire. This is your chance to be part of something extraordinary. At Navi, you won t just be advancing your career; you ll be leading a revolution in finance. Join us and discover how it feels to be at the forefront of this. Founders: Sachin Bansal Ankit Agarwal Roles and Responsibilities : Preparing managing the annual operating plan and quarterly forecasting Long term strategic planning and liquidity management Analysis of variance from plan and business targets Driving business profitability by working with various teams to improve margins, reduce costs and enhance overall returns Developing industry perspective by analyzing competitors and market studies Facilitating financial review meetings with business groups and work with business managers to ensure effective finance and cost management Supporting management in executing business strategies to achieve targeted KPIs Working with business groups to identify gaps and areas of improvement Working with the Financial Controllership team to ensure accurate financial representation of business through MIS and consolidation Prioritisation and delegation of tasks within the team Identifying gaps and areas of improvement in all the fixed costs and providing independent insights Required Skills: 2-5 years of experience in MBA Finance or a CA Great analytical skills and fast learner Excellent written and oral communication skills Business Finance, FPA, Consulting, role in corporates etc. preferred Ability to understand key business drivers and its impact on the financial numbers Takes initiative and can think of new ways to approach a problem Strong Excel Modelling skills.

Manager- Mutual Fund Sales About Navi Navi is one of India's fastest-growing financial services companies, offering a range of products, including Personal Loans, Home Loans, Insurance, and Mutual Funds. With a digital-first approach, we are committed to making financial services simple, accessible, and affordable for everyone. Our mission is to empower individuals by providing them with the tools they need to secure their financial future. Ignite the Spirit of a Navi_ite” Imagine being at the heart of India’s fastest-growing financial services company, where every day brings the opportunity to redefine how millions manage their money. Navi is transforming the landscape with Personal and Home Loans, UPI, Insurance, Mutual Funds, and Gold—delivering innovation that makes financial products simpler, more accessible, and truly affordable. With our cutting-edge AI/ML technology and deep expertise, we’re not just setting new standards; we’re creating experiences that delight and inspire. This is your chance to be part of something extraordinary. At Navi, you won’t just be advancing your career; you’ll be leading a revolution in finance. Join us and discover how it feels to be at the forefront of this. Founders: Sachin Bansal & Ankit Agarwal Job Summary The Mutual Fund Sales Representative will be responsible for promoting and selling the company’s mutual fund products to individual and institutional clients. This position requires a deep understanding of financial markets, investment products, and strong sales skills. The ideal candidate will build and manage relationships with financial advisors, broker-dealers, and institutional clients, while driving mutual fund sales growth and meeting sales targets. Key Responsibilities: 1. Sales & Business Development: Actively prospect new clients, including individual investors, financial advisors, and institutions, to promote the company’s mutual fund offerings. Meet and exceed monthly, quarterly, and annual sales targets. Develop and maintain strong relationships with key clients to drive sales and product awareness. 2. Market Knowledge & Product Expertise: Stay informed about the latest market trends, economic conditions, and regulatory changes impacting mutual funds. Provide clients with in-depth knowledge of mutual fund products, investment strategies, and portfolio construction. Collaborate with internal teams to ensure clients’ needs are being met through suitable product offerings. 3. Relationship Management: Maintain regular communication with existing clients, ensuring ongoing satisfaction and the opportunity for cross-selling and upselling additional products. Act as a primary point of contact for client queries and provide exceptional customer service. Attend client meetings, conferences, and industry events to foster relationships and represent the company. 4. Sales Reporting & Administration: Prepare and submit sales reports, pipeline updates, and market intelligence to management. Track sales performance, account activities, and lead conversion rates. Ensure compliance with all regulatory requirements and internal procedures related to sales activities. 5. Collaboration & Teamwork: Work closely with the marketing and product teams to create promotional materials and campaigns to support mutual fund sales. Collaborate with internal departments to resolve client concerns and ensure seamless service delivery. Qualifications: Education: Bachelor’s or Masters degree in Finance, Business, Economics, or a related field. Experience: Minimum 2-5 years of experience in sales within the financial services or investment management industry, preferably with a focus on mutual funds. Proven track record of achieving sales targets and building relationships with clients. Strong understanding of investment products, financial markets, and asset allocation strategies. Skills & Competencies: Excellent communication and presentation skills. Strong negotiation and closing abilities. Ability to build and maintain relationships with key stakeholders. Self-motivated, results-oriented, and able to work independently. Proficient in Microsoft Office Suite and CRM tools. Personal Attributes: High level of integrity and professionalism. Customer-centric approach with a focus on delivering exceptional service. Strong problem-solving skills and ability to think strategically. Ability to thrive in a fast-paced, target-driven environment. What is awaiting you at Navi? Unyielding Perseverance, Boundless Passion, Unwavering Commitment Are you ready to channel your relentless drive into something truly transformative? As a Navi_ite, you will embody the essence of perseverance and passion, pushing boundaries and redefining what’s possible. As a Navi_ite, you’ll be at the forefront of our mission, taking on responsibilities that challenge you and push the limits of what you thought possible. Relentless Pursuit of Unmatched Excellence Imagine a place where your quest for excellence knows no bounds. At Navi, we don’t just set high standards; we live them. At Navi, we believe in delivering exceptional results and creating real value. You will have the opportunity to tackle projects with precision and pride, setting standards and achieving outcomes that make a tangible difference. Your ability to manage tasks effectively and maintain high standards will be key to our shared success. Unbreakable Resilience and Agility Visualize yourself thriving in an environment where change is not a barrier but a catalyst for your growth. As a Navi_ite, you’ll turn every challenge into an opportunity with your unparalleled resilience and adaptability. Your adaptability will be essential as you navigate evolving situations, contributing to both your personal development and the team’s achievements. Joining Navi means stepping into a role where your perseverance, pursuit of excellence, and resilience are not just valued—they are celebrated. If you’re ready to leave a legacy of impact and innovation, your journey starts here. Embrace this chance to be a part of something extraordinary and let your potential shine. Your future as a Navi_ite awaits.

About Navi Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences. Founders: Sachin Bansal & Ankit Agarwal What makes you a good executive at Navi? Ability to learn Being disciplined Communicating well How would your role at Navi Look Like? Follow-up with customers for recovery of overdue amounts through field visits to customers address Maintain fair collection practices while dealing with customers, adhering to the code of conduct & legal guidelines, in accordance with the SOPs provided by the company Start timely field visits in the morning and adhere to regulated timelines of 8AM - 7PM, performing the duty with utmost sincerity, dedication & integrity Ensure genuine and timely feedback is filled on App for each case, and update any new customer information on the App Ensure that the weekly/monthly collection target is met Update the status of repayments and raise any on-ground issues to the field collection manager in a timely and cordial manner What are some of the good to have skills for this role? Any education background 1 - 6 years of experience in collections ,sales or Field operations role. Fluent and proficient in communication in the local language Take responsibility of effectiveness and timely completion of work Understanding of the Loan process and documents as informed in training Planning, organizing, and time management skills along with the ability to prioritize tasks/visit