Key Responsibilities Sourcing & Disbursement Process: Conduct area surveys under the supervision of Branch Manager (BM). Develop effective working relationships with Center Leaders and other departments. Select customers based on sourcing, KYC, and credit check process. Create groups and centers following operational policies and guidelines. Perform members house verification before Customer Group Training (CGT). Provide CGT to customers and arrange Post Group Review Training (PGRT) and Group Review Training (GRT). Update customers regularly on loan disbursal status. Issue loan cards and sanction letters to customers. Ensure 100% completion of customer loan documentation and filing. Conduct loan utilization checks 30 days post loan disbursement (mandatory). Collection Process Achieve and maintain 100% on-time repayment rate for the portfolio. Conduct center meetings as per policy, including prayers, attendance, cash collection, and announcements. Enter cash collections into software and provide receipts to customers. Introduce external and internal visitors during center meetings. Manage cash collected at centers and ensure timely deposit at the branch with official receipts. Regularly visit problematic and overdue (OD) centers. Achieve branch and Field Officer (FO) targets as assigned by the BM. Implement all organizational policies and procedures at the center level. Submit weekly and monthly reports to the Supervisor. Maintain and update all office documents daily (registers and files). Key Skills: Customer sourcing and KYC verification Loan documentation and disbursement process Portfolio management and collection Relationship management with centers and customers Reporting and documentation Problem-solving for overdue accounts
Analyzing Employees Learning and satisfaction Evaluating and analyzing training needs to meet prescribed Goals and Objectives Developing, updating, the Training Content and timely delivering training programs based on HR and Business Team recommendations. Planning, scheduling, Budgeting of the Training programs Planning and assessment of training programs to ensure effectiveness. Conduct assessment of trainees pre & post training, Conduct training feedback analysis for continuous improvement in the training function and Methodologies. Organize field exposure visit for trainees Assess how trainees are practicing learnings and Report to HR Overall documentation of the Trainings, Reports, MIS up dation frequently Monitoring and controlling all Divisional wise training activities (planning and execution) by DHRs. Provide timely support and feedback to DHRs on with regard to Learning and development activities like Trainings, Effective use of Navashikshana Training Application Completion, BC/BF Examination and customer awareness Programs -FLPs, RBI -DEA Workshops and also Monthly awareness to Targeted customer Researching and experimenting with new processes and systems to improve the training functions and Methodologies Assessing Employee training Need/requests and implementing them accordingly. Reviewing and monitoring all the training activities conducted by Trainer/DHR Frequently reviewing and measuring the effectiveness of Navashikshana Training Application usage by Employees and their Certification in respective Topics, quizzing processes etc Planning, scheduling, Budgeting of the FLP and RBI -DEA workshops Timely delivering/Conducting the FLP and RBI-DEA Workshops based on HR and Business Team recommendations. To identify and create a success stories/case Story of Customers, Employees and Report Timely completion of the other need-based tasks Graduate / Post Graduate in any discipline Basic computer skills are essential word, excel, power point, publisher Proficiency in Kannada and English and working knowledge of English is must. Should be able to translate from English to Kannada and vice versa