We are currently seeking a skilled customer support executive to help us provide top-notch service to our customers at Nakshatra Kids. Your daily responsibilities will include addressing customer inquiries and resolving issues. You will be at the forefront of ensuring that our customers have a positive experience and their concerns are handled promptly. If you are a customer-oriented professional, passionate about providing outstanding customer support, we encourage you to apply for this position. Candidates with exceptional problem-solving and communication skills will be preferred. We offer a competitive salary, a collaborative work environment, opportunities for professional growth, and comprehensive employee benefits. Objectives of this role Providing accurate information about products or services and guiding customers in making informed decisions. Resolving customer issues and concerns efficiently, ensuring high customer satisfaction. Maintaining a deep understanding of our products, services, and policies to address customer concerns effectively. Responding to customer inquiries accurately and on time, through various channels, including phone, email, and chat. Escalating complex issues to higher authorities when necessary and following up on resolutions. Maintaining detailed and accurate records of customer interactions and inquiries. Your tasks: Provide step-by-step guidance to customers to resolve issues or navigate products or services. Respond to customer inquiries through various communication channels, including phone, email, and live chat. Address customer feedback and concerns with empathy and professionalism. Collaborate with cross-functional teams to ensure timely resolution of issues. Handle a high volume of customer contacts while maintaining quality service. Identify common customer issues and suggest improvements to enhance the customer experience. Keep accurate records of customer interactions using our customer support software. Contribute to the development of customer support materials and resources at the firm. Required skills and qualifications Bachelor’s degree in business, communication, or a related field. 0-3 years of experience in a customer support or related role, showcasing your ability to handle customer inquiries and resolve issues effectively. Strong communication and interpersonal skills to interact with customers in a professional and empathetic manner. Effective problem-solving abilities to address customer concerns and find suitable solutions quickly. Organizational and time management skills to handle multiple customer inquiries. Problem-solving skills with the ability to think on your feet. Being detail-oriented with a commitment to delivering high-quality service. Ability to work effectively in a team and cross-functional environment. Experience with Customer Relationship Management (CRM) software for streamlined customer interactions. Analytical skills for monitoring and analyzing customer data and feedback to identify trends and opportunities. Preferred skills and qualifications Multilingual proficiency for effective communication in India’s diverse market. Knowledge of the company's products or services to provide comprehensive support. Proficiency in using customer support software and tools. Flexibility in working shifts or extended hours to ensure excellent customer support. Empathetic and patient approach while interacting with customers. Ability to multitask and prioritize multiple tasks. Knowledge of customer service processes and best practices. Ability to work with minimal supervision. Job Types: Full-time, Fresher Pay: ₹10,000.00 - ₹15,000.00 per month Ability to commute/relocate: Kodakara, Thrissur, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Language: English (Preferred) Location: Kodakara, Thrissur, Kerala (Preferred) Work Location: In person
Fashion Designer We are seeking a creative fashion designer to join our team at Nakshatra Kids LLP. In this role, you will conceptualize, design, and develop clothing, accessories, or footwear that align with current market trends and brand identity. You will work closely with the production team, suppliers, and marketing professionals to create collections that align with brand identity and market demand. The ideal candidate has a strong sense of style, trend analysis abilities, and technical skills in garment construction and textile selection. If you have a passion for fashion, a keen eye for trends, and excellent design aesthetics, we want to hear from you! We offer an attractive remuneration package with a collaborative work environment, professional growth opportunities, and continuous learning programs. Objectives of the role Researching and forecasting fashion trends, fabrics, and colors to develop innovative designs for upcoming collections. Creating creative design concepts, sketches, mood boards, digital fashion illustrations, and technical drawings for collections. Selecting appropriate fabrics, materials, textiles, and trims for production based on design aesthetics and functionality. Working closely with pattern makers, tailors, manufacturers, and garment technologists to ensure accurate fitting and quality execution. Creating and refining patterns, samples, prototypes, and modifications with manufacturers to meet design specifications. Adapting designs based on customer feedback, market response, and brand strategy. Ensuring compliance with sustainable fashion practices and ethical sourcing. Collaborating with the merchandising and marketing team for campaign visuals, lookbooks, and promotions to launch new collections. Your tasks Develop seasonal fashion collections, capsule collections, or custom designs based on brand positioning, target audience, and market trends. Translate design ideas into technical specifications and production-ready formats. Monitor the production process and ensure high-quality standards. Work with 3D fashion design software and digital prototyping tools. Innovate with textile manipulation, draping, and garment construction techniques. Work with suppliers to source sustainable and cost-effective materials. Present design concepts to internal teams, buyers, or investors. Adapt designs for mass production or custom orders. Collaborate with photographers, models, and stylists for photoshoots. Manage production timelines, budgets, and quality control. Stay updated with fashion shows, pop culture, and consumer preferences. Keep up with evolving fashion technology, such as 3D design software and digital prototyping. Required skills and qualifications Bachelor’s degree in fashion design, textile design, or a related field. 0-3 years of experience in fashion design, garment production, fashion styling, or textile selection, with a demonstrable portfolio showcasing past collections or design projects. Proficiency in Adobe Illustrator, Photoshop, and fashion CAD software. Strong sketching, draping, and pattern-making skills. Knowledge of textile properties, garment construction, and fabric sourcing. Understanding of production processes, including cutting, sewing, and finishing. Ability to interpret trends and translate them into commercial designs. Strong creativity and artistic vision with attention to detail and trend analysis abilities. Excellent communication and collaboration with suppliers and teams. Business acumen and knowledge of fashion merchandising and branding. Good time management and multitasking abilities to work under tight deadlines. Preferred skills and qualifications Advanced knowledge of textile design and fabric properties. Experience in fashion merchandising for luxury, streetwear, or sustainable fashion. Familiarity with fashion e-commerce and digital clothing design. Knowledge of fashion marketing and business strategies. Network of industry contacts, including suppliers and artisans. Familiarity with 3D design tools like CLO3D or Browzwear. Knowledge of fashion supply chains, ethical sourcing, and sustainability practices. Understanding of Indian and world textile heritage and traditional embroidery techniques. Job Types: Full-time, Fresher Pay: ₹10,000.00 - ₹15,000.00 per month Work Location: In person