Role & responsibilities Conduct call audits for inbound and outbound calls across sales and customer service teams, ensuring adherence to company standards, compliance, and customer satisfaction goals. Provide structured feedback to agents and team leaders based on audit findings to drive performance improvement. Prepare and present quality reports using Microsoft Excel,Word, and PowerPoint (e.g., pivot tables, charts, performance dashboards). Collaborate with the Operations teams to align quality goals with customer service and sales objectives. Monitor customer feedback and surveys to identify recurring issues and recommend improvements. Support quality-related projects and process improvement initiatives. Preferred candidate profile Bachelors degree is must. 2 - 4 years of experience in a Quality Analyst or similar role, preferably in a BPO, call center, or customer support environment. Strong background in sales and customer service must understand both customer experience and sales lifecycle. Familiarity with call recording systems and CRM platforms. Excellent communication, analytical thinking, and problem-solving skills. High attention to detail and the ability to work independently and collaboratively.
Job Overview: We are seeking a friendly, professional, and highly motivated Outbound Sales Agent ( UK PROCESS ) to join our team. In this role, you will be responsible for cold calling clients, lead generation, getting financial business documents, selling business loans & ensuring customer satisfaction. You will act as a bridge between the company and customers, providing exceptional service and support to build long-term loyalty and trust. Customer Relationship Agent Responsibilities: Cold calling clients & pitching business loans Maintaining daily average call targets Target based job need to ensure well versed with required targets Keeping customers updated on the latest products to generate business Expanding the customer base by upselling and cross-selling Work adherence to be followed Customer Relationship Agent Requirements: HSC or Batchelors Degree A minimum of 2 years international calling experience Excellent interpersonal and communication skills Proficient in all Microsoft applications Strong interpersonal skills and a collaborative team player Preferred Skills: Experience in a similar role in a related industry or calling industry Knowledge of sales process best practices and strategies Ability to handle difficult or upset customers in a professional manner Familiarity with upselling and cross-selling Work Environment: UK Shift: Timings 1.00 pm to 10.00 pm(IST) Why Join Us: Competitive salary and benefits package Opportunities for professional growth and development Collaborative and supportive work environment
Job Overview: Are you a high-performing sales professional with experience in international calling and business loan products? Join our expanding team and build a successful career in financial sales. Key Responsibilities: Conduct outbound sales calls to potential clients Pitch customized business loan solutions Meet/exceed daily KPIs and sales targets Build strong client relationships Upsell and cross-sell additional financial services Stay informed on financial products and market trends Candidate Requirements: Education: HSC or Bachelor's degree Experience: Must have experience in international calling Preferred: Loan sales, B2B calling, or financial services Skills: Excellent English communication Strong persuasion and sales ability Proficient in MS Office tools Why Work with Us? Competitive salary with attractive incentives Career growth in a performance-driven culture Ongoing training and skill development Supportive team and leadership