Engage with pet parents through inbound and outbound calls, WhatsApp, chat, and email. Understand pet parent concerns and explain how MyFurries' services can support their pet’s health. Promote Pet Wellness Packages, including vaccination plans, grooming, nutrition, and behavioral support. Guide users through the onboarding process and ensure a smooth sign-up for wellness subscriptions. Build strong, long-term relationships with customers by offering continued support and check-ins. Maintain detailed and accurate records of interactions in the CRM system. Meet monthly conversion and retention targets. Collect and relay customer feedback to help improve products and services.
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