Key ResponsibilitiesDesign & Drafting Create and customize nameplate designs using CorelDRAW based on customer requirements. Prepare and share digital drafts and previews of custom nameplates with customers for approval before production. Ensure all design files meet print media standards for production quality. Customer Handling Communicate effectively with customers via email, calls, and chat to understand and fulfill customization needs. Address queries about products, customization, and order status throughout the process. Provide an excellent customer experience by being responsive, attentive, and proactive. Order Processing & Fulfilment Manage and process Shopify orders, ensuring accuracy from purchase through production to delivery. Coordinate with the production team to facilitate timely completion and dispatch of orders. Update order status in Shopify and inform customers as their orders progress. Collaboration & Reporting Work with internal teams such as production, logistics, and support to resolve any issues quickly. Maintain records of customer communications, design files, and order processing details for future reference.
Laser Cutting & Machine Operation Operate CO2 Laser Cutting Machine (training provided if needed) Load design files and ensure correct material placement on the machine Monitor cutting process for precision and safety Basic maintenance: clean laser bed, lenses, and ensure smooth operation Report any malfunctions or quality issues to supervisor immediately Product Assembly & FinishingCarefully peel masking tape/film post cutting Inspect each item for quality and smooth edges Assemble nameplates (where needed), including sticking, layering, or adding back support Packing & Dispatch SupportPack nameplates using protective material (foam, corrugated boxes) Label each order correctly as per customer details Ensure cleanliness and damage-free condition during packing Assist in dispatch coordination and updating order status
Key Responsibilities: Identify, approach, and onboard schools, shops, distributors, and event partners. Pitch Crafty Khoobie kits to school principals, shop owners, and corporate buyers. Organize product demos, workshops, and sampling activities to drive awareness. Develop and maintain strong client relationships for repeat business. Negotiate and close deals with a focus on volume sales. Collect market feedback to help improve product and sales strategies. Prepare weekly sales reports and update progress to management.
Key Responsibilities: Identify, approach, and onboard schools, shops, distributors, and event partners. Pitch Crafty Khoobie kits to school principals, shop owners, and corporate buyers. Organize product demos, workshops, and sampling activities to drive awareness. Develop and maintain strong client relationships for repeat business. Negotiate and close deals with a focus on volume sales. Collect market feedback to help improve product and sales strategies. Prepare weekly sales reports and update progress to management.