We are seeking a proactive and detail-oriented Sea Freight Customer Service Executive to manage and support customers in all aspects of sea freight operations. The role involves handling import/export shipments, coordinating with shipping lines, maintaining documentation, and ensuring customer satisfaction throughout the logistics cycle. Role & responsibilities Act as the primary point of contact for sea freight customers (FCL, LCL, imports & exports). Coordinate with clients, shipping lines, transporters, and internal teams to ensure timely and accurate execution of shipments. Manage bookings, shipping instructions, and confirmations with carriers and agents. Handle documentation including Bill of Lading (BL), invoices, packing lists, and shipping declarations. Track and monitor shipments and proactively update customers on the status. Resolve service issues and complaints promptly and professionally. Ensure compliance with international shipping regulations and customer requirements. Maintain accurate records of customer interactions and transactions. Support sales and operations teams with customer-related information. Prepare daily, weekly, and monthly shipment reports. Preferred candidate profile Bachelors degree in Logistics, Supply Chain Management, Business Administration, or a related field. 1–2 years of experience in freight forwarding or logistics, preferably in sea freight customer service. Strong knowledge of sea freight operations and documentation. Excellent communication and interpersonal skills. Proficiency in MS Office and logistics software Customer-focused with problem-solving attitude. Ability to multitask and work under pressure.