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ServiceDesk Analyst II Atkinsr Alis

1.0 - 5.0 years

1 - 5 Lacs

bengaluru, karnataka, india

Remote

Good understanding of the ITIL v3/V4 framework. 1-5yrs in Experience in IT Service desk from the global organisations of repute. Identify, troubleshoot and resolve IT support issues based on defined troubleshooting scripts and best practices. Execute these activities per defined KPI s. Excellent communication skills and customer focus. Ability to build and maintain efficient working relationships in a team-based environment. Strong trouble shooting techniques and analytical thinking. Meticulous attention to detail. Excellent customer service skills (strong business focus and can do attitude). Experience of Windows, Office 365, Active Directory, SCCM, SharePoint 2010, Citrix, Messaging & Remo...

Posted 1 month ago

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